Administrative Support Quality Assurance
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Brett Sisco
**********@*****.***
Meadville, PA 16335
Professional Summary
Summarize your work experience by listing each job and your responsibilities in 2-3 lines. Start with your most recent job and work backwards using the format below.
Skills
Mechanical Skills: Aptitude
Refrigeration
HVAC/R
Maximo
Root Cause Analysis
Facilities Management
Blueprint Reading
Service Technician Experience
Boiler
Facilities Maintenance
Project Planning
SAP
Leadership
Maintenance management
Management
Troubleshooting
Equipment Repair
Quality Assurance
Manufacturing
Forklift
Experience
Facility Maintenance Manager(HYBRID), Franklin K.B. Pizza Crust Company,July 2022-August 2023
Create a CMMS system, supervise and train staff, creating and managing the staff, maintenance, and work schedules, overseeing work to anticipate, detect, and address factors that impede operations
coordinate schedules and other comprehensive duties in HYBRID remote environment with minimal supervision
provide dedicated,daily administrative support to consultants and partners; directly manage consultants and partners calendars
provide high quality support to leadership team, manage a wide range of administrative support tasks and special projects and effectively multitasked a highly diverse set of responsibilities
Enforcing safety regulations and protocols
Meeting with management to deliver feedback and develop work optimization strategies
Implementing strategies to optimize workflow and operational efficiency
Ensuring that all equipment and machinery are properly operated and maintained
Monitoring inventory levels and replenishing supplies as needed
Performing administrative tasks such as updating and filing equipment orders, stock receipts, and staff schedules.
Administered annual operating and capital budget to facilitate profitability.
Monitored facility operations to ensure efficient use of resources while maintaining quality standards.
Maintained records of work orders, invoices, parts inventories, warranties and other related documents for review by management team
familiar with slack,skype,zoom,face time,dropbox,webEx,go to meeting, go to webinar, phone, email, chat hangouts, and google documents
Trained staff on the safe operation of tools and equipment used in daily maintenance activities.
Implemented revenue strategies through statistical analysis.
Executed productivity benchmarks across departments to maximize company revenue.
Represented business in marketplace and developed relationships with key accounts to promote and market business.
Reviewed monthly financial results with partners to identify opportunities to improve profitability.
Conducted monthly meetings to create business plans to drive successful monthly business.
Developed training modules and documentation to train staff.
Facilitated month-end closing processes, invoicing and journal entries.
Identified operational process inefficiencies to recommend necessary improvements.
Developed existing team into high productivity, results-oriented unit through creative initiatives.
Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
Oversaw personnel to maintain adequate staffing and minimize overtime.
Created weekly schedules based on predicted staffing needs, budgets and employee requests.
Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
REMOTE ASSIST TECNICIAN ( 100%), Chicago homex,August 2021-February 2022
Receive call from homeowners and Utilized superior problem-solving abilities to troubleshoot technical issues and detect what the problem is and try to have homeowner do the repairs and fix problem
Developed comprehensive knowledge of equipment operations, emergency procedures, safety regulations
Assisted in training homeowners on proper operation of the equipment and related systems.
If unable, an onsite tech would have to be scheduled.
Responded to and report emergencies and malfunctions residential homeowners have..
Evaluated repairs for clients..
Actively monitored conditions intended to maintain digital operations of homeowners equipment.
Maintained accurate records of diagnosis and recorded procedures that were taken
Adhered to company policies regarding procedures and as well as safety standards.
Displayed excellent multitasking capabilities while managing multiple tasks simultaneously under stressful situations.
Exhibited strong communication skills working effectively with homeowner personnel
Provided exceptional customer service by addressing homeowners concerns
Utilized superior problem-solving abilities to troubleshoot technical issues during flights.
Head of Hvac/r & Facilities Coordinator (HYBRID), US SODEXO USA,December 2017-December 2020
Repair, service and maintenance, order parts, track usage of parts, inventory, set up format for refrigerant usage for EPA, provide direction and plans for all maintenance and outside contractors under contract, schedule contractors, assure all safety documents are up to date and procedures are followed, monitor quality of repairs, approve work orders, determine root cause of breakdown, set up program for tracking equipment history, PM scheduling and predictive maintenance scheduling, Maximo knowledgeable, weekly/daily meetings with facilities manager regarding HVAC/R and scheduling of outside contractors, training of employees along for evaluations, set up SOP on equipment, maintain weekly safety records and set safety procedures and maintain updates.
Ensured compliance with local health and safety regulations in the workplace environment.
Developed plans for emergency preparedness training sessions for staff members regarding fire safety protocols in accordance with OSHA guidelines.
Developed plans for emergency preparedness training sessions for staff members regarding fire safety protocols in accordance with OSHA guidelines.
Negotiated contracts with vendors that provided services or materials related to facilities management functions.
Conducted classes to teach procedures to staff.
Oversaw construction and renovation projects to improve efficiency, checking that facilities met environmental, health and security standards and complied with government regulations.
Planned, administered and controlled budgets for contracts, equipment and supplies.
Oversaw maintenance and repair of machinery, equipment and electrical and mechanical systems.
Monitored contractor performance during construction projects, providing direction as needed.
Managed all aspects of building maintenance, including repairs, renovations, and upgrades.
Prepared and reviewed operational reports and schedules.
Established preventative maintenance schedules to ensure optimal performance of equipment and systems within the facility.
Created detailed reports on facility operations to track progress and identify areas for improvement.
Monitored facility to ensure that it remained safe, secure and well-maintained.
Coordinated with contractors to complete projects on time and within budget parameters.
Oversaw building repairs and renovations, managing vendors and budgets
Prepared reports on facility usage, maintenance costs, and upcoming maintenance needs.
Developed contingency plans to address unexpected situations during events.
Coordinated and scheduled routine maintenance for building systems such as HVAC, electrical, and plumbing.
Implemented preventative maintenance plans to optimize building efficiency.
Managed facility-related budgets, monitoring expenses and identifying cost-saving opportunities.
Evaluated bids from vendors for goods or services necessary for facility operations, then negotiated pricing and terms as appropriate.
Conducted periodic inspections of building systems such as HVAC, electrical, and plumbing, ensuring all were functioning properly.
Developed effective procedures for tracking inventory equipment, supplies, and materials for efficient facility operations.
Proposed and maintained emergency response plans for evacuation and environmental health and safety.
Contacted necessary contractors for addressing urgent facility repair needs.
Utilized problem-solving techniques to troubleshoot issues related to facilities management.
Exhibited strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
Maintained a safe working environment by adhering to safety policies and regulations.
Ammonia Technician(ON-SITE), US TYSON FOODS,January 2015-January 2017
Service ammonia system and perform PM maintenance on equipment associated with the ammonia system, SAP knowledgeable, operator certification, attend monthly safety meetings associated with company.
Cleaned and stripped structural surfaces and materials to prepare for painting of ammonia lines.
Lubricated moving parts to reduce friction.
Utilized gauges and tracing lathes to verify and adjust alignments and dimensions of parts.
Operated magnetic inspection equipment to check for corrosion, distortion or invisible cracks.
Used precision instruments to measure parts for wear.
Instructed customers on safe and proper use of equipment.
Calibrated and tested equipment to locate circuit and component faults.
Measured parts to verify specified dimensions or settings.
Followed wiring diagrams to inspect electrical connections, wiring and relays.
Maintained repair logs to document preventive and corrective maintenance.
Disassembled equipment to gain access to defects.
Troubleshot complex mechanical problems and identified solutions to restore operations.
Read and interpreted maintenance manuals and specifications to determine feasibility and method of repairing or replacing components.
Safely used forklifts, pallet jacks, and other loading equipment to move materials.
Read manufacturers' schematics and technical assistance bulletins to work through difficult repairs.
Performed upgrades on existing systems with the latest operating system releases and applications.
Inspected and tested machinery to detect malfunctions.
Documented service and installation actions by completing forms and reports.
Performed equipment diagnostics to recommend corrective actions for operational problems.
Preserved equipment by performing regular maintenance checks, replacing parts or performing repairs.
commercial kitchen technician(MOBILE), US DOC services,January 2013-January 2015
Servicing the hot/cold side of kitchen equipment, service and repair registers, conveyors and mechanical equipment within stores on assigned commercial accounts.
Billed customers for repair work to collect payment.
Lubricated moving parts to reduce friction.
Utilized gauges and tracing tools to verify and adjust alignments and dimensions of parts.
Used precision instruments to measure parts for wear.
Instructed customers on safe and proper use of equipment.
Calibrated and tested equipment to locate circuit and component faults.
Measured parts to verify specified dimensions or settings.
Followed wiring diagrams to inspect electrical connections, wiring and relays.
Conferred with customers to determine nature of problems or explain repairs.
Maintained repair logs to document preventive and corrective maintenance.
Disassembled equipment to gain access to defects.
Troubleshot complex mechanical problems and identified solutions to restore operations.
Read and interpreted maintenance manuals and specifications to determine feasibility and method of repairing or replacing components.
Navigated multiple web sites and portals to research parts identification and diagnostics.
Conducted research on emerging technologies in support of system upgrade projects.
Maintained inventory records of all installed hardware and software components.
Educated customers with hands-on demonstrations of equipment and technology.
Verified product performance in line with defined criteria.
Employed variety of handheld and power tools for troubleshooting equipment and systems.
Inspected and tested machinery to detect malfunctions.
Documented service and installation actions by completing forms and reports.
Performed equipment diagnostics to recommend corrective actions for operational problems.
Preserved equipment by performing regular maintenance checks, replacing parts or performing repairs.
supermarket technician (MOBILE), Chambersburg ty construction,January 2009-January 2013
Service and repair commercial refrigeration and HVAC equipment at different locations
Servicing kitchen equipment, ice machines, and various refrigeration equipment.
Billed customers for repair work to collect payment.
Lubricated moving parts to reduce friction.
Utilized gauges and tracing leak detection to verify and adjust alignments and dimensions of parts.
Operated magnetic inspection equipment to check for corrosion, distortion or invisible cracks.
Used precision instruments to measure parts for wear.
Instructed customers on safe and proper use of equipment.
Calibrated and tested equipment to locate circuit and component faults.
Measured parts to verify specified dimensions or settings.
Followed wiring diagrams to inspect electrical connections, wiring and relays.
Conferred with customers to determine nature of problems or explain repairs.
Maintained repair logs to document preventive and corrective maintenance.
Troubleshot complex mechanical problems and identified solutions to restore operations.
Read and interpreted maintenance manuals and specifications to determine feasibility and method of repairing or replacing components.
Maintenance Foreman (HYBRID), US SUPERVALU,January 2005-January 2008
Provide direction and work plans for all maintenance staff on assigned shift mechanics, create work orders, assure all safety rules followed by technicians and employees, monitor quality of repairs, teach and train mechanics in all areas of maintenance, PM's, order parts, HVAC@R, document proper readings on ammonia equipment and assure they were correct and operating correctly, making sure all work is completed for the next shift, communicate with following shift and supervisors
Unionized shop.
Assisted in development of training materials related to machine maintenance practices.
Monitored the performance of personnel under his and her supervision closely.
Developed procedures for preventive maintenance programs to reduce downtime.
Performed regular maintenance on machinery including lubrication, cleaning, replacing worn components.
Proficient in reading blueprints, schematics, diagrams, technical manuals and other engineering documents.
Collaborated with other departments to ensure optimal performance of machines.
Maintained accurate records of repair work performed and parts used for future reference.
Developed and implemented preventative maintenance plans to maximize equipment efficiency.
Supervised the activities of subordinate technicians ensuring that all safety protocols are followed.
Trained personnel on proper operation and maintenance techniques of mechanical systems.
Performed root cause analysis on breakdowns in order to determine solutions.
Demonstrated ability to manage and prioritize multiple tasks simultaneously.
Expertise in troubleshooting, repairing and maintaining a wide variety of mechanical systems.
Conducted daily inspections of equipment to identify any potential problems or malfunctions.
Provided guidance and support to subordinates regarding their job duties.
Implemented corrective actions when necessary to resolve operational issues.
Scheduled and supervised the work of maintenance personnel.
Oversaw the maintenance of mechanical, electrical, plumbing and other systems.
Managed a team of maintenance personnel to coordinate the daily operation of building maintenance services.
Identified equipment failure root causes and initiated corrective actions.
Monitored the performance of maintenance staff to ensure compliance with company standards.
Developed and instituted preventative maintenance programs to reduce long-term maintenance costs.
Investigated on-the-job accidents or injuries to prepare reports of findings.
Examined systems and facilities and analyzed information to determine needed repairs.
Monitored employees' work levels and review work performance.
Performed skilled repair and maintenance operations, used equipment such as hand and power tools, hydraulic presses, and shears and welding equipment.
Inspected and monitored work areas, examined tools and equipment and provided employee safety training to prevent, detect, and correct unsafe conditions and violations of procedures and safety rules.
Met with vendors or suppliers to discuss products used in repair work.
Conducted and arranged for worker training in safety, repair, and maintenance techniques, operational procedures, and equipment use.
Investigated accidents and injuries and prepared reports of findings.
hvac/r service technician (MOBILE), US WILLIAMS SERVICE COMPANY,January 1999-January 2004
Service all kitchen equipment, cold and hot side, ice machines, freezers, refrigerators, compressors, leak check, stoves, proofers, hot plates, exhaust hoods, all equipment associated.
Installed and repaired self-contained ground source heat pumps and hybrid ground and air source heat pumps to minimize carbon-based energy consumption and reduce carbon emissions.
Adjusted system controls to settings recommended by manufacturer to balance system.
Installed dehumidifiers and related equipment for spaces that required cool, dry air to operate efficiently, such as computer rooms.
Lifted and aligned components into position, using hoist, and block and tackle.
Performed mechanical overhauls and refrigerant reclaimed.
Layed out reference points for installation of structural and functional components, using measuring instruments.
Installed and repaired air purification systems, such as specialized filters and ultraviolet (UV) light purification systems.
Scheduled work with customers and initiated work orders, house requisitions, and orders from stock.
Layed out and connected electrical wiring between controls and equipment, according to wiring diagrams, using electrician's hand tools.
Complied with all applicable standards, policies, and procedures, such as safety procedures and maintenance of clean work area.
Recommended, developed and performed preventive and general maintenance procedures, such as cleaning, power-washing, and vacuuming equipment, oiling parts, and changing filters.
Kept records of repairs and replacements made and causes of malfunctions.
Discussed heating and cooling system malfunctions with users to isolate problems and to verify that repairs corrected malfunctions.
Recorded and reported time, materials, faults, deficiencies, and other unusual occurrences on work orders.
Installed expansion and control valves, used acetylene torches, and wrenches.
Tested electrical circuits or components for continuity, using electrical test equipment.
Inspected and tested systems to verify system compliance with plans and specifications and to detect and locate malfunctions.
Measured, cut, threaded, or bent pipe, or tubing, using pipe fitter's tools.
Repaired defective joints and leaks.
Repaired or serviced heating, ventilating and air conditioning (HVAC) systems to improve efficiency, such as by changing filters, cleaning ducts and refilling non-toxic refrigerants.
Installed auxiliary components to heating and cooling equipment, such as expansion and discharge valves, air ducts, pipes, blowers, dampers, flues, and stokers.
Tested pipes, lines, components and connections for leaks.
Installed, connected, and adjusted thermostats, humidistats, and timers.
Drilled holes in floors, walls and roof to install equipment, using power saws, and drills.
Picked up, deliver, and installed materials and supplies needed to maintain equipment in good working condition.
Mounted compressor, condenser and other components in specified locations on frames, using hand tools, and acetylene welding equipment.
Connected heating and air conditioning equipment to fuel, water, and refrigerant source to form complete circuit.
Replaced defective equipment, components, and wiring.
Mounted compressor and condenser units on the platform or floor.
Read and interpreted electrical schematics, mechanical diagrams and plumbing blueprints.
Installed air and water filters in completed installation.
Observed pressure and vacuum gauges, adjusting controls for proper operation.
Performed routine maintenance checks on equipment to ensure optimal performance.
Installed and maintained HVAC-R systems, including air conditioning units, heat pumps, furnaces, boilers and geothermal systems.
Developed detailed service reports that documented work performed on each job site.
Provided technical advice to customers regarding the operation of their HVAC-R systems.
Ensured that all safety protocols were followed when working around hazardous materials.
Analyzed data collected from diagnostic tests in order to determine root cause of failure.
Calibrated gauges, monitors and other testing devices used to diagnose system problems.
Filled out all necessary paperwork related to client billing and invoicing procedures.
Adhered to local building codes while performing installation work on HVAC-R units.
Conducted safety inspections of all electrical wiring and gas lines for HVAC-R systems.
Troubleshot and diagnosed complex issues with HVAC-R components using specialized tools and instruments.
Followed up with customers after job completion to ensure complete satisfaction with services provided.
Replaced worn or defective parts such as motors, compressors, condensers and thermostats.
Maintained accurate records of service calls, repair orders and customer feedback.
Repaired malfunctioning HVAC-R systems in residential and commercial settings.
Hvac&r Supervising Engineer(HYBRID), US ST. JOSEPH HOSPITAL,January 1995-January 1997
Maintain commercial/industrial heating, air conditioning, and refrigeration equipment at this location
Service and repair equipment such as ice machines, refrigerators, freezers, rooftop air conditioning and heat, vans, perform P/M on equipment, maintain records for EPA, schedule work plans, ensure all safety procedures were followed.
Added mechatronic elements to update existing designs.
Processed and interpreted signals or sensor data.
Conducted experimental or virtual studies to investigate characteristics and processing principles.
Created mechanical models and tolerance analysis to simulate design concepts.
Identified and recommended energy savings strategies to achieve more energy-efficient operations.
Validated product-specific test protocols, acceptance thresholds or inspection tools for quality control testing.
Directed and supported installation teams during start-up, testing and system commissioning.
Investigated mechanical failures or unexpected maintenance problems.
Created checklists for review or inspection of completed projects.
Conducted root cause analysis on component failures.
Measured performance of mechanical components, devices and engines.
Determined proper materials needed for use in certain projects.
Assisted in installation and commissioning of new machinery and equipment.
Collaborated with teams to troubleshoot complex issues, resulting in improved performance and reliability.
Developed plans for emergency situations that could arise in the workplace.
Established clear communication channels between different levels of personnel.
Successfully managed a team of engineers in the development of complex projects.
Facilitated problem-solving sessions between teams when issues arose.
Resolved conflicts among staff members quickly and effectively.
Ensured compliance with regulatory requirements related to engineering operations.
Implemented best practices for safety protocols in accordance with industry standards.
Hvac&r Supervising Engineer(HYBRID), US VALLEY FORGE CONVENTION CENTER,January 1996-January 1996
Provide direction and work plans for all maintenance employees on 3 shifts, ensure all safety procedures were followed, set up safety program, coordinate and schedule repairs needed, monitor quality of repairs, obtain quotes for replacement of equipment, monthly meetings with management, schedule PM, use problem-solving skills to determine root cause analysis, train maintenance employees were needed for development, develop procedures and policies for HVAC/R division of complex, maintain records for inventory/ordering/EPA, equipment history and PM, develop upgrade with management for capital expenses, develop budget for repair/replacement/upgrades of equipment
Provide a safety committee environment.
Resolved conflicts among staff members quickly and effectively.
Identified areas of improvement within the engineering department and developed solutions accordingly.
Ensured compliance with regulatory requirements related to engineering operations.
Successfully managed a team of engineers in the development of complex projects.
Facilitated problem-solving sessions between teams when issues arose.
Created detailed documentation regarding engineering processes and procedures.
Implemented best practices for safety protocols in accordance with industry standards.
Conducted regular performance reviews for direct reports, providing feedback as appropriate.
Established clear communication channels between different levels of personnel.
Developed plans for emergency situations that could arise in the workplace.
Evaluated new technologies for potential use in engineering operations.
Developed and implemented effective strategies to ensure efficient workflow and productivity.
Collaborated with teams to troubleshoot complex issues, resulting in improved performance and reliability.
Assisted in installation and commissioning of new machinery and equipment.
Determined proper materials needed for use in certain projects.
Measured performance of mechanical components, devices and engines.
Managed engineering projects efficiently, meeting deadlines and adhering to budget constraints.
Documented project progress and developments to maintain clear and transparent communication with stakeholders.
Prepared reports and delivered presentations to communicate engineering results or recommendations.
Conducted root cause analysis on component failures.
Created checklists for review or inspection of completed projects.
Investigated mechanical failures or unexpected maintenance problems.
Directed and supported installation teams during start-up, testing and system commissioning.
Lead HVAC/R TECHNICIAN(ON-SITE), US SWEET STREET DESSERTS,January 1991-January 1995
Service and maintain heating, preconditioning, and refrigeration equipment, provide direction and work plan, organize projects with contractors, monitor quality of repairs, ensure all documentation for safety and COI were up to date, implement procedures and policies for HVAC&R department, schedule P/M's, maintain records for EPA, propose upgrades for equipment to management, obtain quotes for projects, develop budget, maintain boilers.
Communicated with co-workers and other departments to accomplish tasks.
Maintained a clean work environment by cleaning up debris from projects promptly.
Fabricated sheet metal ducts for ventilation systems according to industry standards and customer requirements.
Diagnosed problems with HVAC-R systems using digital multimeters, thermometers, manometers, and other testing equipment.
Utilized knowledge of electricity to diagnose wiring issues within the system's controls or components.
Replaced faulty compressors or condensers in order to restore proper operation of the unit.
Cleaned evaporator coils or condenser coils to remove dirt buildup that can impede airflow or cause malfunctions.
Monitored HVAC systems and performed routine preventive maintenance to established schedules and standards.
Performed work in accordance with established health and safety procedures.
Evaluated and diagnosed HVAC system problems to determine appropriate repair solutions.
Participated in safety meetings, trainings and hazard assessments.
Troubleshot complex system issues by utilizing mechanical aptitude and problem solving skills.
Addressed HVAC system emergency calls in a timely manner.
Responded to hot and cold calls to troubleshoot and resolve issues.
Ensured all safety protocols were followed during installation process.
Performed preventive maintenance and repairs on a variety of HVAC-R systems, including air conditioners, heat pumps, furnaces, chillers, boilers, and cooling towers.
Adjusted refrigerant levels in accordance with EPA regulations and safety guidelines.
Inspected piping connections for any leaks that could lead to reduced efficiency or hazardous conditions.
Documented work performed on each job site accurately and thoroughly.
Established and maintained professional relationships with vendors and client representatives.
Improved skills and learned new HVAC techniques by attending classroom and virtual training programs.
Repaired electrical components such as motors, starters, relays and control boards for various HVAC-R units.
Installed new HVAC-R systems in commercial buildings according to blueprints and manufacturers' specifications.
Disassembled malfunctioning parts for repair or replacement when necessary.
Applied OSHA and related local requirements to assigned work.
Prepared and
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