Insurance. Cashier
Resume:
Robbie Crowle
Parttime
Holiday, FL *****
************@*****.***
Professional Summary
Detail-oriented and experienced office administrator with 15 years of experience in medical offices, HR, and customer service. Proficient in medical billing, coding, and insurance verification. Skilled in office management, team management, and benefits administration. Proven ability to maintain accurate records and provide excellent customer service. Currently enrolled in a psychology program. Authorized to work in the US for any employer
Work Experience
Cashier/Stocker/Sales Associate
Bonnies Boutique-Holiday, FL
September 2023 to August 2024
• Processed cash, credit, and debit card transactions accurately and efficiently
• Provided excellent customer service by greeting customers, answering questions, and resolving issues
• Handled returns and exchanges in accordance with company policies
• Assisted with inventory management by monitoring stock levels and notifying supervisors of low inventory items
• Collaborated with team members to achieve daily sales targe
• Monitored inventory levels on a regular basis to identify potential shortages or excesses and take appropriate action
• Maintained a high level of professionalism and empathy while addressing customer concerns Medical Bill Reviewer
Medical bill fix-Waycross, GA
January 2015 to March 2024
• Reviewed problems with medical bills for clients usually with error from billing office
• Utilized my skills to correct and correspondences with insurance and medical office
• Very skilled with all Insurance Companies and how to effectively win their respect.
• Communicated effectively with clients
• Developed strong relationships with localclients and helped with their con concerns and carried theif concdrns to physicians or staff. through regular communication and collaboration
• Collaborated with cross-functional teams to address customer concerns and improve overall experience Medical Office Specialist
Doctor offices-Waycross, GA
February 1993 to June 2015
• Liaised with insurance companies to verify coverage eligibility for patients prior to appointments or procedures
• Managed daily operations of a busy medical practice, overseeing administrative staff and ensuring smooth workflow
• Oversaw billing and coding processes, reducing claim denials by XX% through staff training and process improvements
• Maintained inventory of medical supplies and equipment, coordinating orders to ensure availability for patient care
• Processed and submitted medical claims to insurance companies, ensuring accuracy and adherence to billing guidelines
• Verified patient insurance coverage and obtained necessary authorizations for medical procedures
• Reviewed and corrected coding errors on claims to ensure proper reimbursement from insurance providers
• Maintained accurate records of all billing activities, including payments received and outstanding balances
• Assisted patients with inquiries regarding their medical bills, explaining charges and payment options Human Resources Assistant
Carolina Skiff LLC-Waycross, GA
March 1995 to November 1996
• Assisted HR team in the recruitment and selection process, including posting job openings, reviewing resumes, and scheduling interviews
• Maintained accurate employee records by updating information in HRIS system and ensuring compliance with data privacy regulations
• Coordinated new hire onboarding process, including conducting orientation sessions and preparing necessary paperwork
• Responded to employee inquiries regarding company policies, benefits, and procedures in a timely and professional manner
• Assisted with payroll administration by verifying timesheets, calculating overtime hours, and resolving any discrepancies
• Supported HR manager in organizing training programs for employees to enhance their skills and knowledge
• Managed employee offboarding process by conducting exit interviews, collecting company property, and processing termination paperwork
• Conducted research on industry best practices related to compensation packages, performance evaluation methods, and talent acquisition strategies
• Maintained confidentiality of sensitive employee information during all interactions and ensured compliance with legal requirements such as HIPAA or GDPR
• Assisted with benefits administration tasks including enrollment processes or changes in coverage
• Provided administrative support to the HR department by managing calendars/schedules/appointments
• Participated actively in brainstorming sessions aimed at improving HR processes and procedures
• Assisted in the development and implementation of performance management programs to support employee growth and development
• Maintained a thorough understanding of employment laws, regulations, and industry trends to ensure HR practices remained compliant
Education
College 2 years in Psycology
Grand Canyon University - Arizona
August 2022 to Present
I entered into this field of study later than usual in life. My interest in people and how we go thru life and the want to help others and learn more understanding of our mental health. Skills
• Insurance Verification
• Workers' Compensation
• Customer service
• Medical Billing (10+ years)
• Medical Office Experience
• Team Management (5 years)
• Medical Records
• Communication skills
• Medical Coding
• Payroll
• Recruiting (2 years)
• Performance Management
• Office Management
• Human Resources (2 years)
• Employee Orientation
• Benefits Administration
• Accounts Receivable
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