Front Desk Administrative Assistant

Celia Castro

Toronto, ON (Willing to relocate)

647-***-**** **********@*****.***

Front Desk/ Administrative Assistant

Customer relationships Problem-Solving CRM systems Communication CAREER HIGHLIGHTS

• Experienced in administrative support, including completing reports and generating purchase orders and paying invoices

• Efficient in Microsoft Office Suite, and using CRM systems and online platforms (Yardi, Yuhu)

• Strong organizational and problem-solving skills, able to manage multiple tasks efficiently in a fast-paced environment

• Proficient in managing emails, answering inquiries, and providing high-quality service to internal and external customers

• Confident at ordering office supplies, maintaining records, and supporting business operations with detail-oriented administrative functions

CAREER HISTORY

Lead Concierge, Front Desk 2023 – present

Rhapsody Property Management Services, Toronto, ON

• Resolved conflicts by addressing resident inquiries through multiple communication channels (phone, email, app messages, in-person interactions)

• Supported the Assistant Property Manager by efficiently scanning and uploading documents, PO and invoices into Yardi, ensuring seamless operations

• Supervised staff, delegated tasks, delivered training to new employees, while fostering positive team communication

• Served as the first point of contact for residents, guests, contractors and teams, ensuring smooth communication and high-quality service

Team Member 2021 - 2023

Tim Hortons, Toronto, ON

• Operated the Point of Sale (POS) while collaborating with team members to ensure an efficient workflow during peak hours

• Assisted in food and beverages preparation and ensure adherence to food safety standards

• Contributed to the cleanliness, safety, and overall success of the team by following all the policies of the restaurant Call Center Agent 2020 - 2021

Teleperformance, Mexico

• Showcased exceptional problem-solving abilities by delivering personalized solutions that ensured clients felt supported and valued

• Supported customers by processing rental car reservations, contributing to exceed monthly sales targets

• Provided clear, empathetic, and professional communication in a high-volume environment leading to increased customer satisfaction

EDUCATION & TRAINING

Hospitality and Tourism Management Diploma 2023

Toronto School of Management, Toronto, ON

Bachelor’s Degree (Foreign Languages, English Specialization) 2019 Cristobal Colon University, Mexico

LANGUAGES

English & Spanish (Fluent)

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