Customer Service Representative
Resume:
SHEMIKA L. WILKERSON
Customer Service Representative
Professional Profile
Customer Service Representative with over two decades of experience assisting clients in the customer service field. Having the proven ability to excel in multiple public service roles. Recognized for exceptional communication, and analytical skills. Excellent interpersonal/time management skills with diverse clientele. Proven ability to deliver preeminent customer satisfaction ratings.
CONTACT
Work History
Address
Brooklyn,NY
Phone
****************@******.***
2023-08
2024-04
Intake Recovering Representative
Odessey House New York, NY
Interviewed clients to determine what services are needed.
Assist Adhered recovering drug addiction clients with applying for HRA.
Prepared HRA applications by proofreading, scanning and faxing paperwork.
2022-02
Patient Staff Assistant Switchboard Operator
2023 -07 Optum Medical New York, NY
Screen incoming calls from patients; answer staff queries
Schedule appointments for all physicians, and assist with any questions
Electronically fax documents to clinics as directed via Next Gen Software
2019-07 -
Order Entry Representative
2021-05 Blue Generation Long Island City, NY
Retrieved all incoming calls, and assisted private corporations with order submissions
Reviewed the processing of each order to ensure accuracy and completed customer satisfaction surveys
Ensured all purchase orders, and receipts were submitted through electronic e-mailing systems
2015-12
2019-07 Floral Representative
From You Flowers Long Island City, NY
Nationwide flower shop representative for an online florist company.
Educated Clients on flower combinations and provided occasion-specific flowers.
Displayed energetic interactions ensured each Client felt welcome
Collaborated with five fortune companies to assist with floral arrangements.
2015-11
2018-10
Customer Service Representative
First Transit Long Island City, NY
Oversaw all routes and scheduling of vans and managed charter reservations, monitored drivers and billing
Evaluated the needs of transportation users and served as a primary communication liaison with major contracted customers
Provided transportation support and educated users on assorted services, accommodations and technical applications
Utilized a variety of internal and external software solutions to respond and resolve transportation issues.
Managed fast paced, heavy phone and radio traffic while assisting with day-to-day clerical operations
SKILLS
Microsoft Suite
Windstream Online Telephone Application
Multi-phone Line systems
Communicatio n (Oral & Written)
Analytical problem-solving
Clerical skills
Cultural Diversity and Teamwork
Training
Accuracy Inspection Check
Medical Terminology
Troubleshooting,Analytical Problem Solving
World Class Customer Service
Mortgage Auditing Practices
Education
William H. Maxwell HS Regent Diploma Brooklyn, NY
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