Customer Service Administrative Assistant
Resume:
TARIAL NELSON
Houston, TX *****
*********@*****.***
Billing processing, Coding, collections, denial claims, Customer service-oriented Administrative Assistant skilled in greeting patients, scheduling appointments, preparing
patient charts and insurance verification.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Cash Vault Teller
Wells Fargo
June 2018 to Present
Processes, monitors, and validates coin and currency amounts in the vault according to company standards and regulations. Maintains an accurate record of all cash exchanges. Counts money and balances the vault. Insurance Coder/Verification Specialist
Comprehensive Sleep Medicine Associates - Sugar Land, TX May 2017 to Present
Responsible for reviewing patients’ case and insurance coverage information to personalize the call contents to the patient. Determining the correct codes for patient records. Study patients’ scanned requisition record and input all information relating to insurance coverage. Take and verify all patients’ demographic information when registering them for the service or program. Using codes to bill insurance providers.
Establish contact with the ordering physician’s office or customer service department to resolve issues concerning missing vital information from patients scanned requisition record. Assign and sequence all codes for services rendered. Communicate with insurance companies about coding errors and disputes. Process all prior authorization.
Billing Processor/ Front Desk
KIDS DENTAL ZONE - Harvey, LA
March 2013 to August 2016
Completed several activities related with medical administrative functions, including appointment scheduling, patient registration, claim documentation, system entry, and distribution of sample pharmaceuticals. Work directly with patients and contacting hospitals, calling patients, typing letters, taking notes during patient/ doctor interactions, and collecting and entering data related to clinical and administrative procedures. Key Accomplishments:.
WORK EXPERIENCE
Recording and reconciling medical data.
Coded and billed medical claims for various hospital and nursing facilities. Verified patient eligibility and claim status with insurance agencies. Answer and resolve patient billing inquiries.
Preparation of medical statements and cost reports as needed. Record payments, send monthly statements.
Invoice clients using time & expense software.
Customer Service Rep Manager
CASH ADVANCE - Gretna, LA
October 2009 to December 2012
Performed daily maintenance of the loan applicant database. Provided expert financial advice on title and both educational and personal loans. Operated office equipment such as copiers and fax machines. Entered information into computer databases.
Processed and routed incoming mail.
Cross-trained and provided back-up for other customer service representatives when needed. Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness. Cash Vault Teller
CAPITAL ONE BANK
March 2004 to August 2009
Monitored and tracked securities transactions, fund transfers, margin accounts and option trading. Performed extensive analytical calculations, including a complete audit of each mutual fund. Verified details of transactions, including funds received and total account balances. Deposited third party checks, as well as monthly reserve transfers. Opened and assigned new client accounts.
Balanced batch summary reports for verification and approval. HIGH SCHOOL DIPLOMA in GENERAL STUDIES
L.B. LANDRY HIGH SCHOOL - New Orleans, LA
CASH (9 years)
BILLING (3 years)
DOCUMENTATION (7 years)
SCHEDULING (3 years)
CUSTOMER SERVICE (10+ years)
Data Entry
Time Management
EDUCATION
SKILLS
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Cash Handling
Computer Skills
CPR
October 2017
SKILL HIGHLIGHTS
Healthcare billing proficiency Strong organizational skills Problem resolution ability Courteous demeanor
Appointment scheduling proficiency Large cash/check deposits expert Office management professional Customer service expert Insurance verification competency Opening/closing procedures Computer charting Cash handling
Insurance billing specialist MS Excel expert
Dental office expertise Detail-oriented
OSHA training Data entry
Front office procedures expertise Administrative support CPR HIPAA compliance
Dentrix Computer proficiency
Analytical abilities
Self-directed
SKILLS
10-Key, Account Management, Active Learning, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Internet Research, Letters and Memos, Medicaid regulations, Medical and clinical services, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management
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CERTIFICATIONS AND LICENSES
ADDITIONAL INFORMATION
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