A Team Customer Service
Resume:
Amber Daniels
Service Professional with an expansive, excellent track record for achieving
results, establishing lasting rapport with internal and external customers, exceptional customer service, asset management, administration, and customer retention.
1984 Shawn Wayne Cir SE
Atlanta, GA 30316
**************@*****.***
EXPERIENCE
Avenue5 Residential - Business ManagerMar 2024 - Mar 2025 Managed property of 300 units and a team of 7.
Property Reports, marketing, final deposit accounting, team coaching and development, vendor vetting, resident events, processing accounts payable and receivable, operations meetings and reports, unit walks, turnkey scheduling and approvals.
Crown Bay Management -Business MgrSep 2020 - May 2023 Managed property of approx 200 units, with a team of (4) members Property sales and acquisitions
Operations management
Communications management
Regular reporting
Resident retention
Customer Service
Ensured proper compliance
Maintained investor integrity
Lincoln Property Company -Business Mgr Sep 2019-Sep2020 Managed community of approx 200 units, with a team of (5) members Marketing Accounts Receivables
Vendor Vetting Deposit Accounting
Monthly/Weekly Reporting Budget Analysis
Preferred Apartments -Assistant ManagerMay 2018-Sep2019 Managed communities of approx 300 units, with a team of (8) members Vendor vetting
Resident Event Execution
Sales Reporting
Increased retention/renewals
Accounts Receivables
Accounts Payables
FCA Partners -Leasing Manager June 2017 - May 2018 Managed community of approx 300 units, with a team of (6) members Increased retention by 45%
Accounts Receivables
Resident Retention/Renewals
Executed amazing resident events
Leasing and property sales
Monthly reporting
The Finger Companies-Assistant Manager Jan 2015- June 2017 Managed community of approx 300 units, with a team of (8) members Decreased delinquency by 90%
Coordinated resident events
Upheld company standards
Accounts Receivables
Apartment homes sales
Operations management
APPLICATIONS USED
One Site, Yardi, Microsoft
Office, Rent Payment, Blue
Moon, Outlook, Rent Cafe,
CRM, ActiveBuilding
AWARDS
Leasing AwardsTop leasing
employee, company-wide, for 5
consecutive months.
CERTIFICATIONS/TRAINING
Leasing, Fair Housing, Grace
Hill, GA Real Estate license
EDUCATION
Auburn University at
Montgomery
PROFESSIONAL REFERENCES
Iris McClorn -Delta Air Lines
Jennifer Arrington-Bus Mgr
Michelle Fischer - Dir. of Ops
Contact this candidate