Customer Service Representative
Resume:
Keisha Woodley
**** ******** **. *** ** Decatur, GA 30034
*************@*****.***
Professional Summary:
To obtain a Customer Support or Administrative position at a well-organized company where I can contribute as a team member, continue to grow, and further advance my career as a valued asset to my employer. Maintained records and entered into database according to company policy with correct coding. Provide guidance and education to customers on fraud prevention measures and best practices for securing their accounts and transactions.
Education:
Healthcare Administration - University of Phoenix
Persuing
Westech College - Certificate in Medical billing
2009
Skills:
Account Payable
Account Receivable
Customer Service
Payment
Worksheet
MS word
Excel
Fax Machine
Cash Register
Copiers
Retail
Cashier
Work Experience:
Customer Service Representative
United Capital Management - Marietta, GA
09/2023 - 04/2024
Handling customer inquiries, complaints, and requests regarding financial transactions and accounts.
Proficient in identifying fraud, particularly in third-party transactions, offshore accounts, and unexpected large transactions and also in Anti-Money Laundering Identification (AMLID), and Address Resolution Service (ARS) protocols.
Assessing the risk associated with new and existing customers based on factors such as transaction history, business activities, and geographic location.
Maintain comprehensive documentation of all investigative activities and decisions taken in response to suspected fraud.
Administration
Lawns 4U - Conyers, GA
12/2022 - 08/2023
Managed all appointment scheduling efficiently.
Engaged in inbound and outbound calls with customers.
Maintained meticulous bookkeeping records.
Procured necessary supplies for operations.
Processed received payments.
Conducted accounting tasks for the business.
Customer Service Manager
Smitten Kitten - Stone Mountain, GA
06/2020-10/2022
Establish service standards and guidelines for the team to follow, ensuring consistency in service quality across all interactions with customers.
Procuring and maintaining inventory to ensure availability of necessary materials for operations.
Establishing a functional and well-equipped workspace for waxing services, ensuring it meets safety and hygiene standards.
Customer Service Representative
LogistiCare Inc – Atlanta, GA
09/2019 – 5/2020
Receives and documents customer concerns while ensuring all relevant information is correct.
Adheres to and ensures all company policies and procedures.
Maintains an acceptable attendance and tardiness record.
Ensures accurate trip data input.
Demonstrates personal commitment to producing high quality work.
Refers unresolved customer grievances to designated department for further investigation and resolution.
Customer Service Representative
Plexos Group - Stone Mountain, GA
02/2017 - 11/2018
Managed 80+ calls a day to displaced citizens for rebuild homes through FEMA.
Maintained records and entered into database according to company policy with correct coding.
Set up residents walk through on their home for completion. Administration
Bio lab - Conyers, GA
05/2013 - 09/2016
Drove Inventory management for a designated area.
Evaluate finished goods inventory to ensure it is properly staged to ship.
Processed daily assembly line orders into SAP system.
Lead Customer Service in a KPI focused environment and assisting office manager with daily operations.
Insurance claims handler/ Co-Operator
APS Drive Healthcare - Brookfield, WI
10/2007 - 06/2008
Evaluate and investigate policy coverage, liability and damages in a timely manner while following a set of general claims and statutory guidelines.
Assist internal and external customers with concerns regarding claims by phone or through written correspondence while providing a high level of customer service.
Work closely with other departments to analyze trends and develop strategies for prevention.
Facilitate return-to-work of injured employees using reasonable accommodation programs and medical case management.
Prepare various reports for management monthly.
Assistant Manager
Family Dollar - Milwaukee, WI
06/2006 - 08/2007
At the direction of the Store Manager, supervises, trains, and develops Store Associates on Family Dollar operating practices and procedures.
Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store.
Assists Store Manager in ordering merchandise and record keeping including payroll, scheduling and cash register deposits and receipts.
Supports Store Manager in loss prevention efforts.
Assumes certain management responsibilities in absence of Store Manager.
Follows all Company policies and procedures.
Contact this candidate