Customer Service Data Entry
Resume:
Ocala, FL *****
**************@*****.***
Breanna Shively
Certified Notary Public
Professional Summary
Energetic and results-driven customer service
professional with over 5 years of experience in client- facing roles across banking, healthcare, and
hospitality. Adept at building positive relationships, managing high-volume transactions, and navigating
fast-paced environments with professionalism and
composure. Passionate about learning and
continuously improving to provide exceptional service and contribute to team success. Recognized for a
strong work ethic, adaptability, and a solution-focused mindset.
Professional Experience
Insight Credit Union – Ocala, FL
November 2023 – Present
Universal Representative
- Provide exceptional member service by addressing inquiries, processing financial transactions, and promoting banking products that meet customer needs.
- Open and maintain member accounts, guide users through digital banking tools, and ensure compliance with financial regulations.
- Support branch operations by assisting with audits, fraud investigations, and end-of-day cash balancing.
-Point of contact for members in a versatile role for financial needs. Trained to ensure compliance with legal and safety regulations.
- Recognized for consistently meeting sales goals and delivering a welcoming experience.
- Accurate data entry and form completion
Belleview Veterinary Hospital – Belleview, FL
April 2022- November 2023
Technician Assistant Veterinary Technician Office Support
- Delivered compassionate client support during patient exams, procedures, and recovery, ensuring clear communication and trust-building.
- Managed administrative tasks such as appointment scheduling, prescription refills, and medical record updates.
- Assisted in surgeries, administered treatments, and monitored post- operative care while maintaining a clean and safe environment.
- Trained in veterinary software (Idexx, DVMAXX) and lab procedures, highlighting a strong ability to learn technical systems quickly. June 2021
High School Diploma
Forest High School – Ocala, FL
Core Competencies
Customer Relationship
Management, Conflict
Resolution & De-
escalation, Cross-
Training & Team
Collaboration, Fast
Learner with Growth
Mindset, Point-of-Sale &
Cash Handling,
Administrative & Front
Desk Support, Account
Management & Banking
Operations,
Communication & Active
Listening, Time
Management & Task
Prioritization
The Flying Boat Taproom LLC – Belleview, FL
September 2021- April 2022
Barback Busser Server Front of House Team Member
-Maintained a clean, organized bar and dining area by promptly clearing tables and resetting settings.
-Restocked glassware, silverware, and linens to support uninterrupted service.
-Assisted servers and bartenders during peak hours to streamline guest experience.
-Delivered food and beverage service, ensuring orders were accurate and served in a timely manner.
-Communicated proactively with guests to understand preferences, upsell menu items, and resolve concerns professionally.
-Managed opening and closing duties, including sweeping, mopping, stocking, and cash drawer reconciliation.
-Handled sales transactions, inventory tracking, and basic bookkeeping tasks.
-Demonstrated flexibility and teamwork by cross training across front of house roles.
Crunchies & Munchies – Ocala, FL
Oct 2021 – Apr 2022
Manager
-Utilized POS technology to process orders accurately and efficiently.
-Managed cash-handling operations, including drawer balancing and bank runs.
-Oversaw opening and closing procedures, ensuring compliance with company standards.
-Supervised staff schedules, coordinated daily operations, and maintained inventory control
-Performed bookkeeping tasks and generated financial reports.
-Delivered exceptional customer service by resolving complaints and implementing timely solutions.
-Cross-trained in cooking, cleaning, food preparation, plating, marketing, and sales.
October 2019 – April 2022
Front-of- House Employee Cashier
-Provided attentive front-of-house service, accurately taking and delivering orders in a high-volume setting.
-Assisted with opening/closing duties, cash handling, and drawer reconciliation.
-Maintained cleanliness of dining areas and supported inventory management.
-Backed up kitchen staff through cross-training in food prep and sanitation.
-Processed customer transactions with speed and accuracy using POS systems.
-Balanced cash drawer and prepared bank deposits at shift completion.
-Generated sales summaries and maintained transaction logs.
-Assisted across roles—including food prep and cleaning—to ensure smooth operations.
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