It Support Project Management

MSIZI CHILI PROFESSIONAL EXPRIENCE

About

Results-driven IT Manager with over 10 years of

experience in cloud engineering, network, security, systems and server administration, seeking to leverage extensive technical expertise and leadership skills as an IT Lead. Proven track record of managing diverse teams, driving project success and implementing

innovative technology solutions that enhance

operational efficiency. Strong communicator with a collaborative approach to problem-solving and a

passion for mentoring and developing talent within the IT field. Committed to improving a positive work

environment and aligning IT strategies with business objectives to drive growth and success.

SKILLS

• Project Management

• Scrum, Agile methodologies

• Requirement analysis

• Business Analysis

• Organizational Skills

• Software project management

Computer Skills

• Linux/Windows Server

• VMware And Virtual Box

• FortiGate

• DNS, DHCP, MECM, File

• AWS Cloud architecture

• Linux Admin CentOS, Mint & ubuntu

• Microsoft 0355 Admin & exchange

• Atlassian Jira, Confluence.. Zoho

Computer Languages:

MYSQL, HTML, PHP, CSS, Phython

Monitoring Tools:

Nagios, Prometheus, Spacewalk, Mping, The

Dude, Datadogs, Cloudwatch…

INTERNATIONAL CERTIFICATION

Certified scrum product owner (CSPO)

Microsoft Certified Solutions Associate (MCSA)

Cisco Certified Network Associate (CCNA 200-301)

AWS Certified Solutions Architect Associate (SAA-

C03)

ITIL version 4 Foundation

E: **********@*****.***

Cell: 079-***-****

Alternative contact: 079-***-****

DOB: 1993/04/08

Gender: Male

Health: Very Good

Driver’s License: Code B

Nationality: South African

Languages: English & IsiZulu

State Information Technology Agency (SITA)

Specialist - Server Administrator (Feb 2024 – Current)

Manage and lead the IT Support service providers.

Plan and execute IT support projects; Handle escalated IT support issues.

Ensure the stable operation of our infrastructure from on-prem & different cloud providers

Install, configure, and troubleshoot hardware and software issues. Enhancing security and compliance standards.

Worked with Azure & Oracle Cloud to deploy and manage cloud infrastructure services, contributing to seamless integration with existing systems.

Collaborate with other departments to support overall business objectives.

Stay current with emerging technologies and industry trends Freeway Fleet Management (T4 COMPUTER SYSTEMS CC)

Cloud & Infrastructure Engineer – (August 2023 – Jan 2024)

Leading a team of Support Engineers to solve emergent issues using ticketing system.

Ensuring all objectives and metrics set by the department head are fulfilled.

Responsible for the implementing, testing, and operating of facilities and procedures for disaster recovery from loss of product and enterprise computing facilities.

Implementing security initiatives.

Managing and execute project deliverables; communicating with the stake holders affected both internal and external

Collaborating within the cloud and infrastructure department to evaluate and identify optimal cloud solutions. Developing and maintaining cloud solutions in accordance with best practices.

Educating internal teams on the implementation of new cloud technologies and initiatives. BluNOVA (Blue Label Telecoms)

AWS Support Engineer – Senior (March 2023 – August 2023)

Leading a team of Support Engineers to solve emergent issues using ticketing system.

Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues.

Deploying and maintaining AWS resources (Lambda, cloudwatch, SNS, S3, DynamoDB, RDS, EC2, Step functions, AppStream, ECR, ECS,…) and optimising AWS cost

Ensured operational documents were up to date, tested, and distributed appropriate

Working with other group companies & cross-functional teams remotely to resolve issues and deploy new services.

Metonymy (Blake Group)

Lead Support Engineer (June 2020 – August 2022)

Managing and maintain AWS cloud environment.

Managed A team and provided exceptional primary support to remote clients throughout SA.

Expertly supported and diagnosed tier 2 & 3 issues, resolving them with efficiency & accuracy.

Collaborated with stakeholders to define systems requirements for new technology implementations, ensuring successful deployments.

Tracked, resolved, and reported status of events to ensure seamless operations and enhance customer satisfaction.

Mentored and guided team members, providing direction for process improvement initiatives and fostering a culture of continuous improvement.

Effortlessly deployed, monitored, maintained, upgraded, and supported Linux systems, showcasing exceptional technical skills.

Ensure operational documents are up to date, tested and distributed where needed.

Undertake change submission role including submitting new change requests. TRAQ Software Solutions (Blake Group) Systems Admin (June 2019 – June 2020) Time Freight - IT Support Technician (May 2017 – May 2019) LIV Village - I.T Help-Desk Technician (July 2016 – Nov 2016) Varsity College - Help Desk Support (January 2014 – June 2015) EDUCATION

Master of Business Administration (student) - University of Johannesburg Postgrad Diploma in Information Technology Management - MANCOSA Diploma in I.T Networking Management - IIE Varsity College Higher certificate in IT support services - IIE Varsity College

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