Account Manager Field Service

MICHAEL MOKODANSKI SENIOR INFORMATION TECHNOLOGY MANAGER

*** ******** **., ***** ******, Illinois 60188 630-***-**** **********@*******.***

CAREER SUMMARY

Dynamic IT leader with over 25 years of experience in network infrastructure, vendor management, IT service optimization, and strategic planning, along with a progressive background in IT management and technical recruitment. Adept at driving technological advancements, improving operational efficiency, and ensuring compliance with industry standards. Proven history of sourcing, attracting, and hiring top Tech/Data/Cyber talent for at my previous employers, delivering projects within budget and SLA parameters. Recognized for exceptional problem-solving, conflict resolution, and leadership skills, consistently enhancing business performance and IT service value. Leveraging robust market knowledge and innovative sourcing techniques to fill highly technical roles, I excel in consulting, client management, and building strong candidate relationships with an entrepreneurial spirit.

TECHNICAL SKILLS

SDLC: Expertise in all phases, including Waterfall methodologies.

Vendor Management: Manage external teams, ensuring quality, timelines, and budgets.

Technical Leadership: Mentor and guide junior technical leads and software engineers.

Architecture & Design: Design robust, scalable software architectures.

Code Quality & Security: Follow coding best practices, security standards, and code review processes.

Deployment & Operations: Deploy and support software in production, including QA and post-deployment monitoring.

Stakeholder Management: Effective communication and collaboration with product managers, designers, legal, and data teams.

Problem-Solving & Decision-Making: Find and resolve complex technical issues.

PROFESSIONAL EXPERIENCE

Senior Technology Consultant

Globe Liberty Nation Division, Lisle, IL Feb 2023 - Present

Developed IT policies that led to software initiatives, reducing costs through vendor negotiations.

Collaborated with insurance providers to secure favorable rates and resolve IT-related issues.

Led successful software development initiatives, enhancing system performance and user experience.

Conducted in-depth troubleshooting of complex technical issues.

Partnered with stakeholders to design, implement, and support new IT systems.

Managed vendor relationships and optimized contract terms to align with business goals.

Manager of Advanced Technology

Harper College, Palatine, IL Mar 2013 - Jan 2023

Directed IT budget planning, ensuring cost-effective technology investments.

Led digital transformation initiatives, fostering a culture of continuous learning and innovation.

Ensured compliance with regulatory requirements and industry best practices.

Managed hardware/software procurement and contract negotiations, improving cost efficiency.

Developed and executed search strategies, job descriptions, and target lists for technical roles.

Managed IT hiring initiatives, thriving in a fast-paced, deadline-oriented environment.

Senior Engineering Manager

US Cellular, Schaumburg, IL Apr 2009 - Feb 2013

Led engineering teams, set up performance metrics, and enhanced network capabilities.

Developed client proposals that strengthened business relationships.

Provided technical oversight to align IT strategy with business aims.

Managed large-scale hiring initiatives, thriving in a fast-paced, deadline-oriented environment.

Global Monitoring Manager

Tellabs, Naperville, IL Jan 2007 - Mar 2009

Led international teams, implementing advanced data analysis techniques for network monitoring.

Conducted root cause analyses, improving incident response times.

Built long-term relationships with potential candidates, ensuring a diverse slate of candidates for each role.

Advised hiring managers on strategic sourcing, recruitment processes, and market intelligence data.

Utilized advanced sourcing techniques, including ITIL-compliant processes, to find and attract top IT talent, focusing on dependable Software Engineers and Data Engineers.

Senior Network Manager

JP Morgan Chase, Chicago, IL Jan 2005 - Jan 2007

Designed disaster recovery plans, ensuring business continuity and network reliability.

Conducted risk assessments and implemented network performance improvements.

Advised hiring managers on strategic sourcing, recruitment processes, and market intelligence data.

Managed complex hiring negotiations, including compensation recommendations and counter offers.

Senior Network Manager

AT&T, Schaumburg, IL Jan 1999 - Jan 2004

Developed and managed network infrastructures, increasing operational efficiency.

Fostered a culture of continuous improvement through innovative IT solutions.

Utilized advanced sourcing techniques to find and attract top IT talent, focusing on dependable Software Engineers and Data Engineers.

Managed hiring initiatives, thriving in a fast-paced, deadline-oriented environment.

Computer Operations Manager

Central States Pension Fund, Rosemont, IL Jan 1985 - Jan 1999

Streamlined IT operations supervised technical teams, and enhanced customer satisfaction.

Supervised Operations staff and kept employees compliant with company policies and procedures.

EDUCATION

MASTER’S DEGREE IN SCIENCE Information Systems Roosevelt University 2000 – 2001

BACHELOR’S DEGREE IN SCIENCE Telecommunications Roosevelt University 1996 – 1999

CERTIFICATIONS

ITIL Certification

HP Training and Certifications (ITIL Service Management Framework)

CORE COMPETENCIES

Proficient in advanced sourcing techniques and market research.

Strong business acumen and entrepreneurial spirit.

Exceptional relationship-building and consulting skills.

Adept at managing complex compensation packages and restrictive covenants.

Knowledgeable in ITIL frameworks, CMDB, and network certifications (CCNA, CCNP, CCIE)

AWARDS

Harper College Leadership Award

The Harper College Leadership Award Program is a prestigious initiative designed to cultivate high-level leadership skills among a select group of participants. This program focuses on advanced management techniques, strategic planning, and innovative problem-solving. Participants are chosen based on their demonstrated leadership potential and commitment to professional growth. The program includes intensive workshops, mentorship opportunities, and real-world projects that prepare individuals to take on significant leadership roles within their organizations.

AFFILATIONS

Boy Scouts of America – Scout Master, Troop 99

As the Scout Master for Troop 99 with the Boy Scouts of America, I had the privilege of mentoring dozens of young scouts on their journey to becoming Eagle Scouts. My role involved guiding them through various challenges, fostering their leadership skills, and instilling the values of the Scout Oath and Law. Among the many scouts I mentored, I am particularly proud of my three sons, Michael, Joseph, and Nicholas, who each achieved the rank of Eagle Scout. This experience has been incredibly rewarding, as I have seen firsthand the growth and development of these young individuals into responsible and capable leaders.

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