Customer Service Sales Manager
Resume:
Frank Yakely III
*****@*****.***
Objective
Seeking a challenging position in Customer Service, Sales or Sales Management that will exercise my talents which include creating targeted sales plans, applying a communication strategy, and executing tactically. With the variety of positions within the sales field I have held, I feel I would be an asset to your organization.
Employment
06/24-Current
Legal Match
Attorney Recruiter
Outbound calls to attorneys across the country to recruit to become members of the Legal Match attorney base
02/2024-05/24
FLS Connect
TSR Working From home on a set schedule Raising Campaign funds over an internet dialer.
9/2008-9/223Noreens Lounge
Performed all duties of a Las Vegas gaming bartender. Including, but not limited to customer service, serving drinks per customer orders, paying out on slot machines, filling out tax forms for jackpots. Responsible for several banks of cash as well as some ordering for the bar.
6/2008-6/2011 Insurance Broker, Harley E Harmon Insurance
Brokered Commercial and Personal Property and Liability insurance, representing several different insurance companies. Developed a book of business exceeding $100,000,000 in liability coverage as well as an excess of $50,000,000 in property coverage. Used several different types of lead generation not limited to, but, including up selling current customers, mailers, and cold calling.
10/2000-6/2008 Sales Manager, Sprint (Embarq)
Over Several years held positions as both Call Center Supervisor and Store Sales Manager. Was responsible for sales teams of up to 50 people at a time, including hiring/firing, training, sales quotas, union relations, cash management, sales contests, inventory, and community relations. Received many customer service and sales awards throughout tenure.
7/1996-10/2000Senior Production Leader, Diversified Collection Services Inc.
Supervised a team of employees in tactics of Student Loan collections for the United States Department of Education for responsibilities in excess of 25 years old. Trained employees in collection techniques on specifically how to find debtors while staying within government compliance codes.
6/1991-7/1996District Manager, American West Marketing
Oversaw production of up to ten locations at a time employing up to 50 people per location. Developed and implemented the first long distance office for American West. This became the model for the company to replicate and two others were formed thereby reducing costs and the need for so many locations running at a time.
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