Customer Service Representative
Resume:
Cynthia Alcaide
Jurupa Valley, CA *****
**************@*****.***
Professional Summary
To obtain a position and utilize my skills for the successful compilation of each job task. Willing to relocate: Anywhere
Work Experience
Front Desk Clerk
UNFI-Moreno Valley, CA
August 2024 to Present
responsible for maintaining accurate inventory records by performing tasks like receiving and processing incoming shipments, picking and packing orders, managing stock levels, data entry into warehouse management systems, and ensuring the cleanliness and organization of the warehouse, all while adhering to safety protocols and demonstrating strong attention to detail. Customer Service Representative
Farmers Insurance-Redlands, CA
January 2020 to May 2023
Provide timely and accurate feedback to client’s inquiries on existing policies with regards to policy amendments, billing, claims and upcoming renewals. Participate in the renewal cycle from start to finish; gather update account information, compile submissions and secure renewal quotes.
Building customer relationships!
Handling service requests, processing necessary paperwork, and answering incoming calls Proactively identify and act on cross-sell opportunities Prospect and generate new business through leads and referrals Provide excellent customer service
Customer Service Representative /Producer
• Performed data entry for customer information
• Managed client records
• Performed customer service surveys
• Provided policy and service information
• Answered general questions
• Answered calls from customers
• Assisted customers with a warm and professional attitude
• Responsible for cashier duties
Customer Service Representative
Springboard Solutions Keep Your Home California-Riverside County, CA September 2011 to June 2016
• Did anitial intake for homeowners seeking assistance from program.
• Listen to customers’ questions and concerns and provide answers or responses Provide information about our programs and qualifications.
• Gather homeowners information .
Review customer accounts and make changes, if necessary.
• Handle complaints
• Record details of customer contacts and actions taken
• Refer customers to supervisors or more experienced employees.
• helped with any concerns about documentation needed.
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Education
High School Diploma in Education
Lincoln High School - Riverside, CA
January 2008 to December 2008
Skills
• General knowledge of materials and methods used in preparing and serving meats, breads, vegetables and other foods on a large scale; general knowledge of the use or care of food preparation equipment; skill in the use of standardized and specialized kitchen utensils and equipment; ability to establish and maintain effective working relationships with associates, students and school staff; able to maintain emotional control; ability to work with others in a close fast paced environment and the ability to address customers in a pleasant, courteous manner, basic ability to read and speak/understand English (3 years)
• Stocking
• Microsoft Word
• Typing
• Microsoft Excel
• Office experience
• Time management
• Basic math
• Freight
• Packaging
• Computer skills
• Negotiation. Willing to relocate: Anywhere Authorized to work in the US for any employer
• Phone etiquette
• Front desk
• Bilingual
• Filing
• Time Management Skills.
• Planning & Organization.
• Heavy lifting
• Spanish
• Senior care
• Multilingual
• Insurance verification
• Heavy Lifting
• Communication skills
• Expert
• Intake
• Warehouse experience
• Inventory Control
• Triage
• Order picking
• Conflict management
• Accounting
• Adobe Photoshop
• Communication.
• Patience Attentiveness. Clear Communication Skills Knowledge of the Product. Ability to Use "Positive Language Acting Skills Time Management Skills Ability to "Read" Customers. (6 years)
• Conflict Resolution.
• Data entry
• English
• Pallet Jack
• Kitchen Experience
• Customer service
• Microsoft Outlook
• Load & unload
• Word processing
• Problem Solving.
• Leadership Skills
Contact this candidate