Program Management Front Desk

ELIABETH ATKINSON

*************@*****.*** 803-***-**** Cayce, SC 29033 WWW: https://www.linkedin.com/in/lizatkinson WWW: Bold Profile

Summary

Dynamic operations leader with over 15 years of experience in nonprofit program management. Proven track record in increasing occupancy rates and expanding community outreach initiatives to enhance organizational impact. Expertise in team leadership, volunteer engagement, and strategic planning for sustainable growth. Committed to driving operational efficiency and fostering community relations.

Skills

Team Leadership

Community Engagement Strategies

Crisis Management

Strategic Planning

Resource Allocation

Volunteer program management

Event coordination

Inventory management

Experience

03/2025 - Current

Blair Cato Pickren Casterline

Lexington, SC

Receptionist

Manage front desk operations including greeting visitors, answering questions or directing them to appropriate areas.

Performed data entry tasks into various computer systems accurately and promptly.

Monitor inventory levels and place orders when needed.

Respond to customer inquiries via phone or email in a professional manner.

03/2008 - 10/2024

Ronald McDonald House Charities Columbia, SC

Columbia, SC

Operations Director

Enhanced occupancy rates through strategic capacity management, optimizing housing for families.

Led operations and community relations, improving volunteer programs across multiple locations.

Mentored and managed a diverse team, fostering professional growth and enhancing service delivery.

Developed crisis management protocols, ensuring timely support and resource allocation for families.

Spearheaded community outreach, increasing donor engagement and mission visibility.

Monitored financial performance of operations and developed strategies to reduce costs and increase donations.

Ensured that all regulatory requirements were met by conducting regular inspections of facilities and equipment.

01/2002 - 11/2005

CBG, Inc.

Gaston, SC

Office Manager

Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Organized company events including holiday parties, team building activities .

Maintained filing system for records, correspondence and other documents.

04/1996 - 08/1999

Rust Constructors

Sandy Run, SC

Administrative Assistant

Provided administrative support to the Site Superintendent, Field Engineers, and departments including Quality Control and Safety.

Assisted with the preparation of contracts and purchase orders for the Sub-Contract Coordinator.

09/1992 - 03/1996

Epworth Children's Home

Columbia, SC

Administrative Assistant

Managed front desk operations, greeting visitors, and handling incoming communications, while providing administrative support to the office staff.

Coordinated schedules and appointments for senior staff, ensuring smooth daily operations, and effective time management.

Assisted with record-keeping, file management, and office organization to support the administrative needs of the children's home.

Education and Training

06/1991

Swansea SC

GED

Swansea High School

Midlands Technical College - Adult Continuing Education - Office Administration

Technical Skills

Donor Management CMS (Bloomerang)

Microsoft Office Suite

Google Workspace

Quantum Program Manager (Certified Payroll and AIA Documents)

Quickbooks

Volunteer Management Software

HR CMS Platform

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