Systems Administrator Support Specialist

Mark Sevcik

Cedar Rapids, Iowa

319-***-**** **********@*****.***

Work Experience

Ulowa, Iowa City, Iowa September 2005 - March 2024

Network and Computer Systems Administrator

•Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

•Coordinate with vendors and with company personnel to facilitate purchases.

•Worked with Multi-function printers. Install, Configure, Troubleshoot

•Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.

Duane Arnold Energy Center, Palo, Iowa March 2005 - September 2011

Computer User Support Specialist

•Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

•Develop training materials and procedures, or train users in the proper use of hardware or software.

•Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

•Answer user inquiries regarding computer software or hardware operation to resolve problems.

•Train users in procedures related to network applications software or related systems.

•Create or update technical documentation for network installations or changes to existing installations.

•Install or repair network cables, including fiber optic cables.

•Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.

•Configure wide area network (WAN) or local area network (LAN) routers or related equipment.

•Identify the causes of networking problems, using diagnostic testing software and equipment.

•Configure security settings or access permissions for groups or individuals.

Education

Kirkwood Community College, Cedar Rapids, Iowa

Associate, Computer Programming

Skills

•Effective Communication

•Office Equipment

•Remote Desktop Services

•Technical Assistance

•Microsoft Teams

•Microsoft 365

•Microsoft Windows 7

•End-User Training And Support

•Mac OS

•Customer Support

•Issue Tracking

•Desktop Support

•Computer Hardware

•Operating Systems

•Software Installation

•User Accounts

•Network Infrastructure

•Change Management

•TCP/IP

•Configuration

Management

•Help Desk Support

•Technical Support

•Network Administration

•Active Directory

•System Administration

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