Customer Service Relations
Resume:
Dezyire Alexander
********@*****.***
Gordonsville, VA
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. SKILLS
● ID Verification
● Cash Register Operation ● Drawer Balancing
● Customer Service
● Payment Collection
● Payment Processing
● Time Management
● Customer Relations
● Sales Strategy
● Partially Bilingual in Spanish
LANGUAGES
English - Native
Spanish - Limited Working
EXPERIENCE
Popeyes, Fredericksburg, VA - Cashier
March, 2023 - November, 2023
● Enhanced customer satisfaction by providing efficient and accurate cash transactions.
● Streamlined checkout process for increased efficiency and reduced waiting times.
● Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
● Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
● Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
● Handled multiple payment methods securely, minimizing discrepancies and potential losses.
● Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Steve Padgett’s Honda, Irmo, SC - Sales Professional June, 2022 - February, 2023
● Increased sales revenue by identifying and targeting high-potential markets and customer segments.
● Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
● Negotiated favorable contracts with clients, securing long-term partnerships and steady revenue streams.
● Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
● Led a team of junior sales professionals to achieve consistent top performance and exceed sales targets.
● Increased dealership sales by developing and maintaining solid relationships with clients.
● Collaborated with the finance team to secure optimal financing solutions for customers Somerville & Wilkinson Ltd, Orange, VA — Assistant June, 2018 - February, 2022
● Increased efficiency by implementing new processes and providing administrative support to management.
● Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
● Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
● Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
● Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients. EDUCATION
Orange County High School, Orange, VA
High School Diploma
3.8 GPA - AP Classes for 4 years
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