Front Desk Case Manager
Resume:
Jacqueline Case
I will make your Company Great
Fort Myers, FL 33908
************@*****.***
Authorized to work in the US for any employer
Work Experience
Case Manager Coordinator
FP Property Restoration-Fort Myers, FL
December 2024 to January 2025
Senior Customer Care Specialist
Alta Resources-Fort Myers, FL
February 2021 to November 2023
Administrator
Paul Davis Restoration-Fort Myers, FL
May 2022 to December 2022
Administrator
Hurricane Air Conditioning of SWFL-Fort Myers, FL
March 2021 to January 2022
Administration, Reception
Colonial Animal Hospital-Fort Myers, FL
January 2021 to March 2021
Caregiver
In Home Health Care (private)-Trenton, FL
January 2015 to February 2019
Dillard's Sales Associate
Dillards-Naples, FL
February 2010 to April 2011
Greeting customers, check out. Assisting answering any questions helping customers find correct size or clothing or anything else.
Front Desk Receptionist/Manager
GERMAIN TOYOTA-Naples, FL
May 2003 to June 2009
Greeting guests, phones, customer questions, billing, scheduling, signing, sales, filing, documentation, taxes, payroll, accounting,interviews, finalizing documentation, Titles,,mailing documentation and organizing. Keeping track of percentage of sales, index of income/inventory/ fluctuation of final earnings/ deductions.
Front Desk Clerk
Papa John's Pizza-Naples, FL
July 2000 to May 2003
Phones, orders, chef, closing, check in/check out
Education
Associate in Veterinary Assistant
USF Main Campus - Naples, FL
2007
High school diploma or GED
Naples High School - Naples, FL
2000 to 2005
Skills
• Bookkeeping
• Office Management
• HVAC
• Financial Report Writing
• Human Resources
• Restoration
• Social media management
• HRIS
• Telemarketing
• Interviewing
• Order fulfillment
• Microsoft Excel (10+ years)
• Project management
• Time Management
• Medical administrative support
• Customer service (10+ years)
• Microsoft Access
• Accounting software
• Proofreading
• Yardi
• Digital marketing
• Construction estimating
• Conflict Management
• Microsoft Excel
• Customer service
• Conflict management
• Accounting
• HubSpot
• Customer support (10+ years)
• Google Docs
• Telecommunication
• Cash register
• Property management
• Medical terminology
• EMR systems
• Editing
• Research
• Payroll
• Adobe Acrobat
• Account reconciliation
• Communication skills
• Google Suite
• Call center
• Data Entry
• Front desk
• Business development
• Public relations
• Dealership experience
• Purchasing
• EHR systems
• Analysis skills
• Tax Experience
• Sales
• Marketing
• Construction
• Personal Assistant Experience
• Clerical experience
• Supervising experience
• Microsoft Word (10+ years)
• Office management
• Salesforce
• Filing
• Project coordination
• WordPress
• Customer support
• Administrative experience (10+ years)
• Cashiering (6 years)
• Account management
• Microsoft Powerpoint (10+ years)
• Real estate administrative experience
• Office experience (10+ years)
• Typing
• Training & development
• Human resources
• Microsoft Office (10+ years)
• Presentation skills
• Medical Records
• Writing skills
• QuickBooks
• Restoration Industry Experience
• Data governance
• Immigration law
• Customer relationship management
• SharePoint
• Negotiation
• CRM software
• Windows
• General ledger accounting
• Leadership
• Executive administrative support
• Microsoft Outlook (10+ years)
• Personal assistant experience
• Microsoft Publisher
• Accounts payable
Languages
• Spanish - Intermediate
Certifications and Licenses
Certified Bookkeeper
Certified Notary Public
Driver's License
OSHA 10
Series 65
AWS Certification
Medical Coding Certification
Series 66
AWS Certified Solutions Architect
Certified Coding Specialist
HACCP Certification
ASQC Certification
TOGAF Certification
Certified Professional Coder
Certified Quality Auditor
Series 63
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