Service Manager Store

**** ****** ***** **

FULTON, NY *****

PHONE 315-***-****

********@*****.***

Bernard J. Grant

OBJECTIVE – Position as a Service Manager

SUMMARY OF QUALIFICATIONS

• Extensive experience in the Auto/Diesel industry as a Service Manager, Service Advisor, and Technician.

• Excellent reputation with customers as a competent, experienced, and reliable professional.

• Enjoy working Advising, and servicing customers.

• Honest, reliable, and dedicated.

RELEVANT SKILLS AND EXPERIENCE

CUSTOMER SERVICE: Developed an excellent customer service reputation by: Acknowledging the customer’s presence and actively listening to their needs - Greeting customers in a friendly manner, and giving them my full attention - Taking the time to answer any questions, and address any problems or concerns • Served as an expert advising customers on their:

- Engines

- Brakes

- Chassis and suspension components SUPERVISION:

• As a Store Manager managed every day operation of the shop

- Prepared weekly schedules for the entire shop staff

- Hired and terminated employees as necessary

- Trained Assistant Managers ADMINISTRATIVE:

• As a Store Manager and Service Manager for 17 years

- Handled all customers and phone calls

- Estimated, sold, and Invoiced all repairs

- Managed the inventory

- Responsible for nightly deposits

- Evaluated monthly profit and loss for improvement EMPLOYMENT HISTORY

2022 – 2025 Monroe Tractor & Implement Co.

2013 – 2022 Monro Muffler Brake Syracuse, NY

Service Manager

Store Manager

2010 – 2012 – Matthews Buses Inc, Syracuse, NY Service Advisor 2008 – 2010 – Monro Muffler Brake Syracuse, NY Store Manager 2004 – 2007 – Bobcat of CNY East Syracuse, NY Technician 1998 – 2002 – Cummins Atlantic Inc. Charlotte, NC Service Advisor EDUCATION

Associates Degree - Auto/Diesel Technology – Wyoming Technical Institute Diploma – Street Rod Building Automotive Customizing – Wyoming Technical Institute

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