Medical Records Quality Assurance
Resume:
NICOLE MATHER
***************@*****.***
Portland, OR, USA
CONTACT PROFESSIONAL EXPERIENCE
Health Information Management Clerk Shriners Hospital for Children 01/2019 – 2/2024
• Processed an average of 20 medical records daily, ensuring accurate integration into electronic health record (EHR) systems and digital files.
• Transferred post-operative chart data with precision, identifying and resolving missing or incomplete information before final record submission.
• Managed incoming and outgoing medical records through secure channels (fax, encrypted email, digital upload) and maintained logs in departmental databases and spreadsheets.
• Responded to medical record requests from patients, healthcare providers, and authorized representatives in strict compliance with HIPAA regulations and PHI protocols.
• Conducted audits of physician contact details and patient charts to ensure data accuracy and support quality assurance efforts.
• Collaborated with internal teams and external partners to request and obtain specific records via EMR systems, ensuring timely access for audits and care coordination.
• Communicated with Network Management to resolve documentation gaps and fulfill critical record needs efficiently.
• Demonstrated flexibility by supporting cross-functional administrative tasks and contributing to department workflow efficiency.
• Consistently met performance benchmarks for productivity, quality, and compliance, while providing compassionate triage support to patients in various emotional and physical states.
Fiscal & Front Desk Volunteer Shriners Hospital for Children 3/2015 – 1/2019
• Identified guests and their appointment specifications and processed their check-in status.
• Dispatched patients to their intended service providers.
• Processed last-minute appointments to daily schedules.
• Built lasting relationships with repeat patients to accurately anticipate their appointment placement.
• Provided incoming phone calls with appointment and location information and directions.
• Assembled new patient packets for registration.
• Processed mail for the Fiscal Services department. Administrative Clerk Oregon Sleep Clinic 3/2016 – 6/2017
• Reformatted and organized sleep study results for conciseness.
• Maintained electronic files by date and patient name.
• Assembled outgoing sleep study equipment kits.
• Processed and sanitized incoming used sleep study equipment kits. EDUCATION
Clackamas High School
High School Diploma
SKILLS
Healthcare Experience
Medical Records
Positive Attitude
Customer Service
Communication Skills
Detail Oriented
EHR System Experience
VOLUNTEER
EXPERIENCE
Shriner’s Hospital
Portland, OR
2015-2019
2016 Rookie of the Year
Shriner’s Hospital
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