Case Manager Employee Relations

MEGHAN WICKENHAUSER

GLEN CARBON, IL *****

618-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Highly motivated and results-driven HR professional with extensive experience in strategic HR planning, FMLA, ADA, employment laws/regulations in all 50 states plus Canada, leave of absence administration, and organizational development. Seeking a new challenging HR role to contribute to the success of your dynamic organization.

SKILLS

Strategic HR Planning

Benefit Administration

FMLA and ADA Compliance

Employee Engagement

Training and Development

Employee Relations and Investigations

All HRIS Systems (Workday, PeopleSoft, Oracle, Salesforce, ServiceNow & KRONOS/UKG)

Expert with MS Office Suite including Excel

WORK HISTORY

ManpowerGroup

HR Leave & ADA Case Manager // Remote // April 2024 to Current

Manage leave and disability events, benefits, and options for employees (100 plus cases managed per week from beginning to end)

Provide holistic case management services, review medical documentation, and ensure compliance with all federal and state laws.

Address sensitive situations, troubleshoot issues, and facilitate communication during leave events and accommodation requests.

Help employees feel supported and understood during the leave of absence/accommodations process.

Most Significant Accomplishment: Successfully implemented a new third-party vendor to assist with leave administration.

OneSource Virtual

HR Leave & ADA Specialist // Remote // March 2022 to March 2024

Managed and administered a weekly caseload of 300 open accommodation and leave requests, ensuring timely and effective support for employees.

Collaborated with HR Business Partners to develop and implement strategic HR initiatives to support business objectives.

Partnered with the HR team to maintain HRIS system data accuracy and generate HR reports for management review.

Most Significant Accomplishment: Created an excel tracker to better manage the company's accommodation requests from employees.

Mercy Hospital

HR Leave & ADA Advisor (Temporary) // Remote // August 2021 to February 2022

Assisted in administering a large volume of leave and accommodation requests for over 40,000 Mercy employees, promoting employee welfare utilizing PeopleSoft and Oracle.

Reviewed, approved, or denied over 50 accommodations requests weekly to ensure ADA compliance.

Facilitated communication between employees and management to foster teamwork and collaboration.

Most Significant Accomplishment: Organized a faster process for the team with processing leaves and accommodations.

BJC HealthCare

HR Benefits Administrator // Remote // December 2018 to June 2020

Managed HR benefit cases for over 40,000 BJC employees, utilizing various HR systems to ensure efficient operations using PeopleSoft and Oracle.

Answered all benefit related inquires for employees including FMLA and ADA.

Administered employee benefits programs such as EAP, assisted with open enrollment, and implemented employee recognition systems.

Most Significant Accomplishment: Developed an employee satisfaction survey to assess the employees' experience with open enrollment.

EDUCATION

Bachelor of Science - Psychology & Communications

Southern Illinois University Edwardsville

Graduated Cum Laude

Master of Science - Human Resources Management

Lindenwood University

Graduated Magna Cum Laude

CERTIFICATIONS

SPHR Certification in progress through HRCI

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