Technical Analyst Data Entry
Resume:
MARIA MONTGOMERY
SR. TECHNICAL ANALYST III
CONTACT
PROFILE
*****.******@*****.***
http://linkedin.com/in/maria-montgomery- 29887118
Qualified professional with 10 years of
experience working with technology.
Expertise assessing technical designs based on
core principles and mandated thresholds.
Experienced IT Technical Analyst and with a proven track record in analyzing and improving computer systems for
efficiency and effectiveness. Skilled in conducting
system audits (ITAM), IT governance audits,
troubleshooting, and recommending
improvements to enhance performance and
security.
SKILLS
EXPERIENCE
Windows 10/11 Endpoint Manager Mac OS iOS JAMF Administrator Code42 PaloAlto SolarWinds O365 Admin SharePoint M365 TCP/IP DHCP DNS SFTP TLS/SSL/IPSec Azure Intune Okta Entra MDM/MECM SCCM Windows Active Derectory ServiceNow ServiceDesk Kaseya Fortinet VPN AWS WorkSpaces Admin VDI Windows RDP Citrix/Meraki/Netgear Config ITIL v4 Practices VMWare iManage Work 10 Salesforce Jira Zendesk Lite SQL Power Shell Scripting Imaging Deployment/Implementation ITAM IIQ Bomgaar MS Teams Zoom WebX Outlook TS
LEAD TECHNICAL ANALYST, Fulton Co. Public Schools
Oct 2024 - Present
Monitoring and troubleshooting school-wide network connectivity, addressing outages, and
performance issues. Install, configure, and maintain educational software, ensuring compatibility with school systems, and compliance with licensing agreements. Manage identity and access control using Windows AD (local), Azure, Entra and Intune for MDM. Implementing MFA and Conditional Access policies. IP configuration and management. Leveraging ServiceDesk to monitor, troubleshoot and resolve technical issues with the end user.
IT SYSTEMS ANALYST LVL III, Dolby Labs
May 2024 – Aug 2024 (Contractor)
Designed, deployed, and managed AWS Workspaces, ensuring optimal performance and cost efficiency
for diverse workloads. Managed device security with JAMF to enforce compliance with the org’s security policies. Leveraging SNOW to produce dashboards, filters, and map assets/equipment. Creating and managing AWS Amazon WorkSpaces, deploying, monitoring, and decommisioning Virtual Machines. Leveraging ITIL practices to meet SLAs.
Desktop Support Analyst II, Paradies Legardere
Nov 2022 – March 2024
Configured and maintained Virtual Private Networks (VPNs) and IPsec tunnels to ensure secure remote access for employees and secure communication between different network nodes. Leveraged Intune to manage devices, deploy OS and software and implement protection policies with third-party applications. Diagnosed and resolved user access issues and network latency issues with VDI, MacOS and Windows OS. Leveraged Endpoint Manager (SCCM) to manage device security and deploy OS packages. Leveraged Delinea to secure privileged access accounts and identities of the organization. Created, distributed and maintained all OU groups and AD accounts throughout the entire organization.
IT Specialist, Freeman, Mathis & Gary, LLP
May 2022 – Nov 2022 (Contractor)
Managed Windows Server configurations and troubleshooting data access points. Providing top tier support for C-level executives, CEO and VPs. Leveraged SNOW to create and customize workflows, dashboards, and automate rules to streamline incident resolution and change management processes. Utilization of PwrShell scripting to automate the onboarding and offboarding process. Managing and modifying accounts via Windows Active Directory and Microsoft 356 Admin. Monitoring and troubleshooting technical issues that occurred within the iManage Document Management System application
Helpdesk Support Analyst, Clayton Co. Public Schools
Dec 2020 – July 2021 & Jan 2022 – May 2022 (Contractor)
Delivered school-wide technical support for network connectivity, hardware break/fix, application/software, and OS system issues. Configured network IPs for printing support. Leveraged Incident IQ for technical issue resolution, asset management, and processing financial obligations. Leveraging Cisco to monitor and resolve DNS network errors. Leveraging Incident IQ for ticket resolution, creating KB material and training for level I trainees.
POS Technical Support Specialist II, NCR Corporation (Silver)
April 2019 – Jan 2022
Monitored and streamlined payment card reporting data to reduce security vulnerabilities and enhance customer trust. Performed technical troubleshooting for NCR’s top card processing devices like Miura, Samsung and Magtech(iOS). Leveraged Jira to track and monitor software issues in collaboration with the DevOps team, assign tasks, and customize workflows and projects.
Client Services Technician, Priority Payments Systems
Feb 2018 – April 2019
Developed new customer relations through phone interaction, increasing positive customer service satisfaction. Improved total monthly financial revenue to $50,000 dollars by engaging clients proactively and delivering high quality service. Implemented PCI DSS compliance procedures to ensure data integrity and highly sensitive information security across the entire organization.
EDUCATION
Columbia High School
2004
H.S. Diploma
Clark Atlanta University
2011
BA in Arts & Science - Fashion
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