Salesforce Administrator Devops Engineer

MOHAMMAD SAIF KHAN

Los Angeles, CA 310-***-**** ****.***@*****.*** LinkedIn

Salesforce Administrator DevOps Engineer

Proven leader with 15+ years of experience in technical support and administration, validation, solution designing, and production execution. Utilizes specialized software knowledge and adapts to new technologies that arise. Supported, enhanced, and deployed software solutions and scaled up the development and distribution of IT applications. Assisted in growing businesses through various automations, product enhancements, and supporting computerized systems. Constantly upgrades technical skills to stay current and developed and supported multiple projects.

Core Competencies

Salesforce Administration DevOps CICD Release Product Management Solution Designing

Salesforce Platforms Software Solutions IT Application Development & Deployment Automations

Product Enhancements Project Management Sandbox Management Release Engineering

Database Maintenance & Management Software Development Pipeline Management Data Management

Professional Experience

MINDEDGE SOLUTIONS Inc. San Diego, CA

Salesforce administrator & Sales cloud consultant 03/2021 – Present

Working as a consultant on a Sales Cloud project receiving new business requirements from Marketing Team, Event Management Team, or changes to existing business processes. Provide Salesforce Administration ensuring constant CI/CD established and running, technical debt elimination, sandbox refresh and license management, while also handling the Pardot module integrated with Salesforce. I collaborate with marketing, web teams, and internal stakeholders to gather requirements, resolve issues, and facilitate smooth communication between business and development teams.

Key Contributions & Accomplishments:

Salesforce Support & Administration: Manage sandbox refreshes, Certificate renewals, monitor licenses, and provide system support.

Stakeholder Collaboration: Work with marketing, web teams, and internal stakeholders to gather requirements and resolve issues.

Requirement Gathering & Issue Resolution: Act as a liaison between business and development teams, ensuring smooth communication.

Jira Management: Create and assign Jira stories, track development progress, and clarify requirements.

API & Web Integration: Oversee Salesforce integration with website, ensuring seamless data exchange.

Business Support & Problem-Solving: Provide technical assistance and proactively address user concerns.

Status Reporting & Coordination: Update business stakeholders on project progress and ensure alignment with business needs.

TATA CONSULTANCY SERVICES Thousand Oaks, CA

Salesforce administrator & Copado release engineer 07/2021 – 02/2025

Oversee operational support and administration of the (4) big Salesforce organizations. Design processes for access provisioning, license management, sandbox refreshes. Handles support tickets from multiple product teams regarding issues with Salesforce orgs and new feature implementation. Design, document, and implement Copado tool on Salesforce platform. Manage Salesforce major releases, platform encryption, and DKIM keys setup. Tunes long-running components to improve performance. Administers analytics studio for CRMA dashboards and reporting. Performed user profile management using permission sets and roles to follow best practices of access provisioning. Implemented Event monitoring dashboard in CRMA to check health of Salesforce orgs.

Key Contributions & Accomplishments:

Positioned at the role of Salesforce administrator for 4 medium sized Salesforce orgs with a total of 50+ applications hosted, where one org had sensitive data and other 3 had non-sensitive data types.

Ran Salesforce Optimizer once in 6 months to find out the health of the org.

Performed various Salesforce configurations, Certificate renewals, Single Sign On setup, and CNAME registrations for Salesforce sites and Domain registrations.

Monitored test class runs for the org, frequent informing product teams for fixing the errors in classes.

Established and monitored issue management, incident and problem management, change management, release management, and quality management processes.

Analyzed different modules released by Salesforce and implementing the best launched features aligned with core business model for the hosted applications.

Engaged with Salesforce customer support manager and analyzed metrics of organizations and their health, discussing new feature releases in Salesforce.

Automated license management, enabled shield encryption, and improved API access control and CRM analytics.

Salesforce Administrator 05/2018 – 06/2021

Oversaw operation support and managed release engineering using CI/CD framework. Transitioned requirement analysis into technical requirements. Developed and maintained Salesforce platform for large business units. Reviewed platforms and tools and identified incident trends. Created known error database articles in Service Now and Confluence. Verified security and health of Salesforce platform for sales and marketing business unit.

Key Contributions & Accomplishments:

Assessed Salesforce product release and impact on sales and marketing business teams.

Estimated project cost and effort using change estimation tools. Delivered UAT support and fixed bugs and issues identified during UAT.

Identified new opportunities for code enforcement and new feature adaptation in Salesforce.

Automated license management, troubleshot issues, managed domain registrations, enabled shield encryption, and improved API access control and Einstein analytics.

Analyzed trends of service parameters and identified areas of improvement and deviation.

TATA CONSULTANCY SERVICES (Cont.) Noida, India / Basingstoke, UK

Technical lead & consultant 04/2012 – 04/2018

Led and directed 11 subordinates. Handled data processing jobs, served on consulting team for resolving data issues, processed performance tuning, and headed capacity planning. Defined, controlled, and executed processes for mass communication to stakeholders in the event of disruption, deviation, and notification of services. Coordinated with vendor support teams like ZS, IMS, Veeva Network, and OM.

Key Contributions & Accomplishments:

Expedited requests for changes in staffing requirements, allocation between onsite and offshore teams, and monitoring overall progress.

Planned and estimated future requirements of automation and executing/implementing using TCS proprietary tool to reduce costs and add efficiency to service operations.

Achieved effective planning of IT budgets by business units using effective cost utilization of computing resources, including metering computing services and cost distribution across business units based on service consumption.

I identified root causes of problems on critical issues and made team follow client-approved change management process to fix problems in the system.

We established weekly meetings to provide holistic view of defects in system, assigned and tracked defects to associate, extracted and provided summary of defect, and analyzed report sent to stakeholders.

Optimized scheduled jobs which consume more time and provided GUI based front end to users uploading files for data processing and real time error capture notifications to save turnaround time and delays.

Improved knowledge base and standards by drafting SOPs, work instructions, and knowledge articles for operations/support team to follow.

Additional Experience

Programmer, Tata Consultancy Services, Noida, India Newgen Software Technologies, Delhi, India

Programmer, Sitaram Bhartia Institute of Science and Research, Delhi, India

Education & Credentials

Master of Computer Applications (MCA) – Integral University, Lucknow, India

Bachelor of Science (BS) – Avadh University, Bahraich, India

ITIL Certified Microsoft .NET Certified SAFE 6.0 Agilist

Salesforce Admin Level (ADM201) Copado Fundamentals Level I & II

Technical Skills

Oracle PL/SQL, Informatica, MSBI Tools, Apex, SOQL, Copado DevOps Tool, .NET

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