Customer Service Client Success

FRAMA YAKUBU

*** ***** ***** ******

Ottawa, Ontario, K1T0G2, Canada.

Phone: 613-***-****

Email: *********@*****.**

OBJECTIVE To secure a Job Position Client success coordinator

QUALIFICATIONS

· Valid Enhanced Reliability Clearance

· Customer Service experience,

· Research and problem solving

· Very strong interpersonal skills

· Ability to show initiative and take an enthusiastic, proactive approach to work.

· Ability to work with minimal supervision.

· Good problem-solving skills with strong attention to detail

· Excellent oral and written communication skills

Maintain appropriate work habits including communication and interpersonal relationships.

· Ability to understand and recognize priorities and meet deadlines.

EDUCATION

Currently Algonquin College, Ottawa, Ontario

Food Server Certificate

2009 Algonquin College, Ottawa, Ontario

Law Clerk Diploma

2000 -2004 Brookfield High School, Ottawa, Ontario

Ontario Secondary School Diploma

2012 Adecco Employment Agency

Mail room Clerk (Government).

· Sorting and distributing mails to all level and departments.

· usage of client information to locate and deliverer their mail.

2009 Health Medical Centre

Receptionist

· Verified clients health card information to see a doctor

· Answered phones and completed client information

· Greeted patients and organized them to see a doctor

· Scanned patient information into the computer

· Prepared exam rooms before a patient goes in to see a doctor

2008 opinion Search

Call Centre representative.

survey and monitoring customer responses to questions

. asking them questions and regarding their opinions

. making outbound calls to prospective customers and in search of a good responses.

2008 Resolve – inbound customer service

Call Centre representative.

. changing subscription for customers.

. Customer retention.

. Adding new subscription to customer.

. upgrading and downgrading customer accounts.

. making bill payments for customer regarding their customer accounts.

‘ fill out forms and submitting it to admin.

. always training on the job.

Contact this candidate