FRAMA YAKUBU
Ottawa, Ontario, K1T0G2, Canada.
Phone: 613-***-****
Email: *********@*****.**
OBJECTIVE To secure a Job Position Client success coordinator
QUALIFICATIONS
· Valid Enhanced Reliability Clearance
· Customer Service experience,
· Research and problem solving
· Very strong interpersonal skills
· Ability to show initiative and take an enthusiastic, proactive approach to work.
· Ability to work with minimal supervision.
· Good problem-solving skills with strong attention to detail
· Excellent oral and written communication skills
Maintain appropriate work habits including communication and interpersonal relationships.
· Ability to understand and recognize priorities and meet deadlines.
EDUCATION
Currently Algonquin College, Ottawa, Ontario
Food Server Certificate
2009 Algonquin College, Ottawa, Ontario
Law Clerk Diploma
2000 -2004 Brookfield High School, Ottawa, Ontario
Ontario Secondary School Diploma
2012 Adecco Employment Agency
Mail room Clerk (Government).
· Sorting and distributing mails to all level and departments.
· usage of client information to locate and deliverer their mail.
2009 Health Medical Centre
Receptionist
· Verified clients health card information to see a doctor
· Answered phones and completed client information
· Greeted patients and organized them to see a doctor
· Scanned patient information into the computer
· Prepared exam rooms before a patient goes in to see a doctor
2008 opinion Search
Call Centre representative.
survey and monitoring customer responses to questions
. asking them questions and regarding their opinions
. making outbound calls to prospective customers and in search of a good responses.
2008 Resolve – inbound customer service
Call Centre representative.
. changing subscription for customers.
. Customer retention.
. Adding new subscription to customer.
. upgrading and downgrading customer accounts.
. making bill payments for customer regarding their customer accounts.
‘ fill out forms and submitting it to admin.
. always training on the job.