Scrum Master Project Management
Resume:
C
Karen Collins
**********@*****.***
Indianapolis, IN 46268
Professional Summary
Senior Consulting professional with an analytical mindset. Skilled in providing quantitative research and support for identifying business opportunities. Excellent PC skills, particularly. Certified Scrum Master with background in managing cross-functional teams to deliver complex projects within set timelines. Demonstrated skill in facilitating daily scrums, sprint planning, and backlog grooming while collaborating with product owners to align team efforts towards business goals. Committed to improving team efficiency, enhancing communication, and promoting a culture of continuous improvement. Successfully steered previous organizations towards agile methodologies by fostering an environment of transparency and trust.
Skills
●Data transfer- ETL
●MS Word
●Excel
●Project Management Software
●SAP
●Salesforce CRM
●SharePoint Integration
●Experience with Team Foundation Server
●Visual Studio
●Earned Value Management
●Agile Methodology
●JIRA Issue Tracking Expertise
●HP ALM Software Management
●Proficient in Azure DevOps
●SQL Data Analysis
●Rally Requirement Tool
●RESTful API Design
●Structured Data Representation
●Postman API Testing
●ServiceNow Implementation Knowledge
●Workday Implementation Experience
Professional Experience
Senior Consultant
Baltimore, MD
Moser/ Nov 2023 to Current
●Provided IT analysis to enhance operational efficiency in public sector projects.
●Facilitated communication between business and technical teams.
●Managed and delivered comprehensive monthly government grant reports.
●Facilitated and documented business requirements.
●Analyzed and addressed potential risks efficiently.
●Prioritized and refined product backlog in Azure DevOps.
●Facilitated daily stand-ups to streamline team communication.
●Executed quality assurance for validation review and acceptance standards.
●Conducted comprehensive analysis of system problems and defects.
●Organized detailed test cases tailored for UAT processes.
Sr. BA/CSM/PM
One America – Anchorpoint/ Nov 2021 to Nov 2023
●Obtained detailed project specifications.
●Facilitated daily stand-up meetings to ensure aligned team objectives.
●Managed and updated product backlog utilizing ADO.
●Communicate effectively with senior management and business
●Align requirements through inter-departmental cooperation.
●Facilitated Scrum meetings to enhance team collaboration.
●Developed metrics for tracking project status.
●Administered change requests, tracking progress via ServiceNow.
●Track and manage scope changes throughout the project lifecycle.
●Draft comprehensive project plans.
●Developed field mapping documents for data integration initiatives.
●Organized deployment initiatives.
●Manage project scope and address change requests effectively.
●Facilitated data uploads from legacy systems into Workday.
●Directed and coordinated timelines, resource allocations, as well as product launches.
Sr. Business Analyst/QA/PM
Zimmerbiomet – Pinnacle Partners/ Aug 2020 to Nov 2021
●Developed and launched custom clinical case solutions for surgical robotic systems using PEGA platform.
●Implemented Agile practices, enhancing collaboration and efficiency.
●Developed strategies for mitigating dependencies during project execution.
●Executed comprehensive testing cycles across development, quality assurance, and production phases for technical user narratives.
●Facilitated requirements gathering and elicitation for multi-phase integrations.
●Showcased system prototypes to Business stakeholders.
●Prepared and submitted requests for advisory board review.
●Collaborated with cross-functional teams including Quality Assurance, Regulatory Affairs, FDA, and Sarbanes-Oxley stakeholders.
●Configured advanced technical parameters for robotic systems utilized in orthopedic surgeries.
●Coordinated multi-phase system integrations through extensive requirements analysis.
●Utilized JSON code in POSTMAN and Swagger for reviewing transactional processes.
●Managed and edited requirements through effective use of Rally tool.
●Implemented user acceptance testing through well-structured test scripts.
●Produced an in-depth report based on captured UAT outcomes.
●Facilitated coordination with system developers for seamless integration involving Gigya, TIBCO, and Service Hub.
●Streamlined integration of updated matrices into the reference framework.
●Ensured proper maintenance, version control, and storage of documentation via SharePoint.
Business Analyst/PM
Indianapolis, USA
Anthem/ Nov 2019 to Jun 2020
●Implemented successful compliance-focused projects to meet regulatory standards.
●Executed comprehensive discussions to define stakeholder needs.
●Design workflows to optimize business processes.
●Edited and managed requirements within JIRA.
●Designed comprehensive Business Readiness Plans to ensure smooth project execution.
●Formulated detailed strategies for user acceptance and team testing.
●Delivered essential updates and insights to key stakeholders using various professional communication channels.
●Performed duties focusing on project software and system development.
●Enhanced quality assurance processes through comprehensive peer assessments.
●Managed process evaluations to identify potential risks.
●Organized regular meetings to evaluate project updates, determine release timelines and address roadblocks.
●Streamlined user acceptance and system integration testing processes by aligning team efforts.
●Developed project timelines and documentation for analysis, lessons learned, and reference using SharePoint.
●Conducted requirement traceability utilizing Excel and JIRA.
Business Analyst/Jr. PM
Indianapolis, USA
Defenders/ Feb 2019 to Nov 2019
●Facilitated API development, Salesforce integration, and execution of Auto-shelling initiatives for business operations.
●Drafted detailed UAT testing frameworks to support major initiatives.
●Coordinated discovery sessions to define operational processes, rules, and objectives.
●Prepared comprehensive requirement documentation to support CRM system enhancements.
●Participated in IT Summits to prioritize upcoming projects.
●Implemented effective strategies for organizing and maintaining Azure Business Intelligence documentation.
●Led scrum discussions to monitor progress, identify blockers, and maintain productivity alignment.
●Monitored progress of development tasks within VSTS.
●Engaged in Change Advisory Board meetings.
●Represented Business Analyst team at monthly meetings.
●Supplied insights for business solutions to confirm requirements are validated and fulfilled.
●Delivered sprint documentation employing Agile methodology.
●Reviewed status and requirements to identify necessary changes in projects.
●Partnered with senior leadership and project manager on feasibility studies, risk identification, cost analysis, and discovery initiatives.
●Handled necessary project management duties strategically.
●Demonstrated project management proficiency through completion of SSI LOGIC/PMI training program.
Project Analyst/Data Governance/Jr. PM
Plainfield, USA
Siemens/CDI/Belcan/ Aug 2017 to Jan 2019
●Developed comprehensive UAT test plan supporting MDG integration.
●Executed System Integration Testing for Material Master using Quadrate tool.
●Facilitated problem-solving and technical guidance for MMT.
●Delivered training modules to assist newcomers in understanding processes.
●Designed structured instructional materials to support critical account training processes.
●Refined operational workflows for Streck OEM utilizing advanced functionalities in SAP and Excel.
●Directed operations related to international and local shipping.
●Facilitated discussions on data governance compliance related to UAT test plan implementation with management and team.
●Oversaw GTIN submissions, ensuring precise documentation on SharePoint platform.
●Oversaw execution of two key projects involving substantial public attention.
●Directed project implementation involving comprehensive testing, meticulous issue logging, precise documentation processes as well as training future users.
●Ensured effective dialogue among senior leadership, IT experts, and users.
●Conducted on-site inspections to ensure compliance with project requirements.
●Communicated actionable findings about project risks, scope boundaries, opportunities exploited, and concerns to management.
●Performed in-depth troubleshooting to address and resolve detected problems.
●Designed tables utilizing SQL for efficient data uploads and tracking.
Business Analyst
Indianapolis, USA
Anthem/CareSource Smart IT/ Jan 2017 to May 2017
●Optimized resource planning based on evolving work requests and predictive models.
●Streamlined project management processes for internal teams and external vendors to achieve effective reporting solutions.
●Reported weekly progress updates and challenges to senior management.
●Created and optimized procedures for handling report requests, project initiatives, and data analysis tasks.
●Generated resource and deliverable reports for upper-level executives.
●Assisted with strategic project prioritization for Anthem, enhancing Smart IT operations.
●Executed data mapping initiatives for CareSource.
Project Mgr. Coordinator/Business Analyst
Fishers, USA
Roche Diagnostics/ Sep 2016 to Nov 2016
●Implemented IVR Convergys to streamline and improve efficiency of technical support operations.
●Facilitated risk mitigation by collaborating with team members and leadership.
●Assisted in deploying effective business management solutions.
●Formulated plans in communication, business, and risk management to optimize workflow.
●Prepared committee updates to streamline decision-making processes.
●Directed data management operations at Roche location.
●Detected possible barriers to ensure project deadlines were met.
●Documented outcomes of UAT activities.
●Implemented custom metrics tailored to project evaluation criteria.
●Applied principles of project management effectively.
●Implemented Convergys IVR phone system for Technical Support Service.
Project Analyst
Indianapolis, USA
Covance/ Mar 2014 to Mar 2015
●Facilitated enhancement of business processes.
●Conducted comprehensive analysis of business processes and functions.
●Oversaw requirement formulation using elicitation.
●Confirmed adherence to detailed specifications at multiple levels.
●Outlined detailed specifications incorporating measurable acceptance standards.
●Elevated to a leadership position to oversee insulator processes and ensure smooth data handling in clinical trials.
●Coordinated budgets, timelines, and project requirements for clinical studies.
●Executed QC/QA processes to validate computer systems for GLP/GMP adherence.
●Coordinated with Lab teams in multiple countries including Geneva, Singapore, and the United Kingdom.
●Engaged in operations of lab environments specific to the CRO sector.
●Utilized IBM ReqPro Software to track and manage project requirements.
●Executed SDLC and IT processes.
●Compose and compile test summary documents.
●Assumed duties of Requirements Manager when needed.
●Oversee Configuration Change Management Process with efficiency.
●Documented and tracked all functional requirements and system modifications to maintain traceability.
●Coordinated discussions about releases, scopes, processes and measurements with Workflow leads, Project Managers and Stakeholders.
●Created comprehensive documentation for IT Quality Review and specifications compliance.
Business Readiness Analyst
Indianapolis, USA
Anthem Blue Cross/ Apr 2013 to Dec 2013
●Implemented solutions to enhance efficiency in Billing and Enrollment.
●Designed and managed workflow optimizations utilizing Six Sigma Lean principles.
●Implemented process enhancements to boost workflow efficiency.
●Performed analysis on policy-related matters.
●Executed Waterfall Methodology.
●Validated system functionality through rigorous UAT processes.
●Developed and delivered gap analysis, SWOT evaluations, and Opportunity Matrices for clients and project managers.
●Streamlined requirement coordination.
●Established traceability features and managed project details through SharePoint.
●Successfully designed and executed a comprehensive database system for Anthem's Billing and Enrollment process.
●Raised production levels by 60%.
Project Analyst
Indianapolis, USA
VMS/ Oct 2012 to Mar 2013
●Created specialized interface solutions enhancing compliance management for pharmaceutical companies.
●Formulated comprehensive Disaster Recovery plan and documentation.
●Drafted and implemented contractual agreements to enhance vendor accountability.
●Conducted thorough analysis of documentation and procedures to discover issues.
●Developed comprehensive training matrix to streamline employee skill assessments.
●Coordinated management of project parameters including scope, budget, and resources.
●Conducted affinity analysis, project reporting, and financial reporting for PMO.
●Achieved integration of software in a $1.2 million project to support Roche clinic professionals and physicians.
●Delivered project on schedule and within assigned budget.
●Delivered top-tier user experience through an acclaimed web design catering to all 6,000 Roche employees.
Project Coordinator
Indianapolis, USA
DCS – Quality Management/ Apr 2012 to Sep 2012
●Created comprehensive Governance and Compliance Process for Indiana State DCS department.
●Created and enforced Quality Analysis standards for compliance within SDLC frameworks.
●Implemented process frameworks to streamline operations in new Quality Management department.
●Implemented and refined quality assurance frameworks for regulatory adherence.
●Managed team of quality auditors overseeing artifact inspections.
●Coordinated strategy sessions involving State of Indiana representatives and project supporters.
●Guided development teams to implement governance policies.
●Created quality management documentation tailored for PMO needs.
●Streamlined document storage processes to facilitate better alignment with department-specific requirements.
●Enhanced project management by utilizing SharePoint for documentation.
●Developed and implemented Governance and Compliance Process approved by Sarbanes Oxley.
●First department to successfully utilize InVest Methodology for the IT department and PMO.
●Successfully passed the audit with a 97% audit score.
Project Coordinator
Southern California, USA
Raytheon, Edison, Northrup Grumman, Toyota, Plant CML/ Jan 2000 to Jan 2011
●Objective: Assist Deloitte with SAP implementation in aerospace, engineering, utilities, and complex database projects.
●Spearheaded and directed the implementation of the Financial Dashboard for aerospace financial analysts.
●Conducted financial analysis for aerospace and engineering.
●Created weekly labor utilization, financial, and supply chain reports.
●Directed special projects for a utility company, implementing SAP software, and utilized UAT testing.
●Managed a special project for the automotive industry, implementing a nationwide retention/recall dashboard for the national office – customer service.
●Managed complex database project for improving process enrollment processes for existing graduate and undergraduate and IV-E Grant database for one of the largest colleges in Southern California
●Managed and directed HIPAA training
●Met consistently with stakeholders and senior management for compliance training
●Utilized SAP and directed technical team in developing strategy for data mapping of modules of legacy, cost elements, hierarchies, parent/child relationship modules within SAP and Business Warehouse
●Utilized Waterfall, Six Sigma and Agile Methodology
●Provided Marketing and Sales forecast for Chief Financial Officer – forecast for North America and France using Salesforce.com
●Result: Successfully completed all SAP projects within timeline and budget constraint using Six Sigma Methodology and Agile
●Met all government requirements and compliance with a 95% passing score
●Facilitated end-user assistance through targeted training and tech support.
●Maintained compliance of documentation and system requirements with government regulations.
Education
Project Management Training: Project Management
Massachusetts Institute of Technology Expected in Mar 2025
Cambridge, MA
Project Management Training
Massachusetts Institute of Technology Jan 2025
A-CSM: Certified Scrum Master
Jan 2025
Agile SAFe 5.0: Product Owner/Product Manager
Jan 2021
Business Administration: Accounting
DeVry University
Long Beach, CA
Six Sigma Certified – Black Belt
Certifications
●Six Sigma Certified – Black Belt
●PMI – Project Management Training – SSI Logic, EduHub
●Project Management Training – Massachusetts Institute of Technology - present
●A-CSM – Certified Scrum Master – 2021 – present
●Agile SAFe 5.0 for Product Owner/Product Manager – 2021
Personal Information
●Total Experience: 10+years of combined experience in Business Analyst and Project Management roles with strong healthcare industry experience, government sectors, aerospace, education, pharmaceutical and utility.
Accomplishments
●Biltmore Who's Who - Los Angeles, CA 2007 - 2009
●Raytheon Spotlight Award -Space and Airborne systems - 2005 - 2007
●Contractor of the Year - 2006 - Raytheon
●Contractor of the Year - 2015 - Covance
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