Customer Service Representative
Resume:
Shavonda hicks
Zebulon, Nc 27597
Phone: 984-***-****
E-Mail: ****************@*****.***
Professional Summary
Goal-oriented dedicated to high levels of customer satisfaction and meeting aggressive business goals. With over 9 years of experience specialized knowledge as a customer service Representative and Claims administrator.
Experience
Gap
Claims Representative
Answer a very high volume of incoming/out bound calls.
Explain to customers the breakdown of there payment, I would email or fax them a copy of there eop.
Answer all the escalated calls being transfer from regular administrators.
Review claims to make sure they had all documents needed in order to be process.
Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors
Transmit claims for payment or further investigation.
Contact insured or other involved persons to obtain missing information.
Review policy to determine coverage.
Customer Service Representative
Answer a very high volume of incoming calls.
I would activate new prepaid cards for customers.
Reported any lost, stolen cards and dispute transactions.
Noted everything the customer would say, verified if the customer was on the phone asking them for personal information. If they could not verify there sensitive information I would have to lock there account.
Handle encalated calls and made sure they were being handle the correct way.
Received emails with documents from customers to unlock there accounts.
Customer Service Representative
Answer telephones and give information to callers, take messages, or transfer calls to appropriate stores.
Take payments over the phone or walk ins.
Count money every morning and at the end of my shift.
Greet customers, informed they what type of loans we have and what terms we have for our loans.
Make DMV appointments daily.
Daily DMV trips to take titles and put our lien on them.
Inspect vehicles before approving a loan.
Customer Service Representative
Transfer calls to correct departments, answer a very high volume of incoming calls.
Fax, Scan and email paper work needed to customers.
Process payments by phones.
Call future clients to remind them about upcoming appointments.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Education
June 2006 Brunswick high Lawrenceville, Va
High School Diploma
Skills
Customer and Personal Service
Active Listening
Bilingual
Time Management
Judgment and Decision Making
Fast learner
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