Customer Service Assistant Director
Resume:
Carla Otey
Alexander, AR 72002
*********@*****.***
Skills
-Building relationships
- Communication skills
- Basic computer skills
- Technical competency
- Flexibility
-People skills
- Determination
- Persistence
- Customer service skills
- Management skills
- Transferable skills
References
Katealius Whittington- Formal supervisor
Valerie Scaife - Formal supervisor DXC
Tondalia Pride - Co- Director
Cassandra Rose - Formal coworker
City of Alexander, Alexander, AR — Customer Service Representative
August 2023- Current
●Processing payments, orders, forms, applications, and requests.
●Acknowledging and resolving customer complaints.
●Responding promptly to customer inquiries through various channels, such as phone, email, or in-person.
●Creating data analysis, financial, and productive reports.
Sky Early Learning Center, Bryant, AR — Early Childcare Development – Assistant Director
July 2021 – August 2023
●Maintained a safe and sanitary environment for children in compliance with Health Department regulations.
●Maximized client retention through effective customer relationship management.
●Reviewed and approved the educational plans of the teachers.
●Assisted classrooms with serving nutrition meals to students.
Little Dreamers Academy, Bryant, AR — Early Childcare Development – Assistant Director
June 2016 – July 2021
●Maintained a safe and sanitary environment for children in compliance with Health Department regulations.
●Maximized client retention through effective customer relationship management.
●Reviewed and approved the educational plans of the teachers.
●Assisted classrooms with serving nutrition meals to students.
Grow Learning Center, Little Rock, AR — Early Childhood Development – Assistant Director
November 2014 – June 2016
●Maintained a safe and sanitary environment for children in compliance with Health Department regulations.
●Maximized client retention through effective customer relationship management.
●Reviewed and approved the educational plans of the teachers.
●Assisted classrooms with serving nutrition meals to students.
Child Development Center, Little Rock, AR — Childcare- Lead Teacher
December 2011 – November 2014
●Helped children meet educational milestones through personalized instruction and other supplementary assistance.
●Collaborated with other teachers, instructors, and staff members to create an optimal learning and care environment.
●Provided helpful feedback to parents and guardians on a regular or as needed basis.
●Served nutrition meals to students.
Childcare Network, Little Rock, AR — Childcare – Lead Teacher
June 2009 – December 2011
●Helped children meet educational milestones through personalized instruction and other supplementary assistance.
●Collaborated with other teachers, instructors, and staff members to create an optimal learning and care environment.
●Provided helpful feedback to parents and guardians on a regular or as needed basis.
●Served nutrition meals to students.
The Children Center, Helena, AR — Childcare – Lead Teacher
May 2006 – June 2009
●Helped children meet educational milestones through personalized instruction and other supplementary assistance.
●Collaborated with other teachers, instructors, and staff members to create an optimal learning and care environment.
●Provided helpful feedback to parents and guardians on a regular or as needed basis.
●Served nutrition meals to students.
Kids for a Future, Lakeview, AR — Childcare – Lead Teacher
October 1998 – May 2006
●Helped children meet educational milestones through personalized instruction and other supplementary assistance.
●Collaborated with other teachers, instructors, and staff members to create an optimal learning and care environment.
●Provided helpful feedback to parents and guardians on a regular or as needed basis.
●Served nutrition meals to students.
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