Virtual Assistant Problem Solving

Heleema Houston

Chicago, Illinois ***** • 872-***-**** • *********@*****.***

Summary

A multifaceted coaching professional with 6 years of experience and a consistent track record of developing leaders in various roles. Superior interpersonal skills that develop relationships and support professional growth, talent, and cohesiveness, resulting in seamless operations. I am skilled at helping employees effectively navigate barriers, and with resolving team members and management disputes. I demonstrate a high degree of professionalism through cultivating a safe, supportive, and inclusive environment for all employees and customers. Experienced in program creation and policy implementation. Liaison who increases effective collaboration, and promotes creative problem solving through servant-led leadership. PROFESSIONAL EXPERIENCE

YWCA August 2023 to Present

Chicago, Illinois

Business Engagement Specialist

• Establish relationships with management specializing in training and development and use of strategies designed to support operations through policies, procedures and safety guides

• Engage companies and managers into partnerships that provide program participants to obtain sustainable training in support of career skills obtained

• Coaching and providing guidance to colleagues and participants that ensure uniform application of company procedures and best practices

• Identify, research, and develop documentation and policies for employers and program managers to maintain a safe work environment with application of disciplinary actions and corrective measures

• Eliminate obstacles to productivity through problem solving for management and employee disputes with creating pathways to cohesiveness

Centers For New Horizons July 2022 to June 2023

Chicago, Illinois

Business Services Representative

• Develop and foster company relationships outside of the agency that result in partnerships.

• Enrollment of clients into training programs and tracking for evaluation and guidance to strategies for completion

• Coordinates business orientations and administrative meetings between agencies to enhance program delivery.

• Create opportunities for networking of departments to improve effective design and delivery of internal materials regarding policies, best practices and procedures.

• Presents weekly, monthly and quarterly presentations of periodic organizational audits illustrating employee and labor relations solutions

All Pro Truck Driving School March 2016 to November 2021 Chicago, Illinois

Retention Specialist

• Recruit student and employees, and provide information and guidance for adherence of State of Illinois policies procedures and licensing requirements

• Schedule meetings with employment partners to engage in the design of uniform applications of policies, best practices and procedures.

• Maintain communication with students and problem solve for challenges to completion of programs and employment schedules.

• Develop and maintain student files, and records tracking to completion of each segment of the Commercial Driver’s License requirement including attendance and critical details pertaining to the Illinois Department of Transportation and its'

• guidelines

Aflac Business Solutions December 2014 to October 2015 Chicago, Illinois

Enrollment Specialist

• Developed relationships with small and medium sized business owners to enroll into group plans.

• Maintained a data base of customers and schedules to effectively service existing and new clients.

• Build new customer base through excellence in customer service, resulting in repeat business and referrals.

• Attend courses for State of Illinois requirements in continuing education to maintain State Licensing

• Attend weekly and monthly meetings to discuss and implement new business strategies and review State of Illinois policies, procedures and best practices

Leave No Veteran Behind / CPS October 2013 to December 2014 Chicago, Illinois

Public Safety Professional

• Developed relationships with small and medium sized business owners to enroll into group plans.

• Develop weekly schedules and assignments for each team member.

• Maintain communication with school Principal and administrative staff upon strategies for safety pathways and environment for students.

• Continue to meet requirements for State of Illinois credential for Security staffing; P.E.R.C. License EDUCATION

UNIVERSITY OF PHOENIX

Chicago, Illinois

• Associates Degree in Business Administration April 2011 ARGOSY UNIVERSITY

Chicago, Illinois

• Bachelor’s Program 100 Credits Acquired of 120

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