Scrum Master Program Manager
Resume:
MAHESH KANNA JAGANATHAN
Page *
PERSONAL INFORMATION
Dallas, Texas
********@*****.***
www.linkedin.com/in/mahes
h-k-jaganathan-73631648
EDUCATION
Postgraduate-(MBA)-Master of
Business Administration
NIT Trichy, India
Graduate-Bachelor of
Technology & Engineering
NIT, Warangal, India
CORE SKILLS &
COMPETENCIES
Project & Delivery Management
Testing Management, Devops,
Cloud Migration, Design
Thinking, Garage Methods, Go-
To-Market, New Business, RFP,
Client Orals, Solutioning,
Transition & Transformation,
Client Relationship
Management, Financial,
Budgeting and GP Margin, Agile
& Scrum Methodology, Process
Improvement, Data
Warehousing, Change
Management, Data Conversion
and Migration Functional and
Technical Design,
Documentation, Staff Leadership
and Training, Budget
Development, Resource
Allocation, Quality Standards,
Assurance & Control Vendor &
Contract Management, Effective
share point utilization, Risk
Management
PROFESSIONAL SUMMARY
Successful result-oriented professional, with 20 plus years of experience where I can leverage and exhibit my expertise, learnings in areas of Global Delivery, Application Management Services, Infrastructure support and Service Delivery, IT Solution & Strategy, Due Diligence, Transition & Transformation, with commercial interest and success
B. Tech/M.B. A/ PMP, DASSM, certified scrum master, Cloud certified software professional /Certified Agile Coach, Disciplined Agile Scrum Master, certified complex program manager with years of professional experience in Information Technology, Program & Project Delivery
Program, Projects & Delivery Lead working with IBM Consulting, NA lead & focal point for Transition Competency, complex integration project management, leads multiple teams in Hybrid Cloud Services as Agile coach, Scrum Master, Disciplined Agile Delivery and Garage Lead
Responsible for development, delivery of complex program engagements to achieve strategic, financial and tactical objectives
Onsite consulting, new business deals, opportunities and proposals, client orals, solutioning, transition, migration experience with onsite implementation support for companies in the US, UK, Middle East, Europe, and Australia
Championed several new deals, opportunities from RFP, RFI, client orals, supporting legal team on the contract management.
Identify project issues, risks and deploy appropriate risk avoidance strategies and take appropriate mitigation action if risks materialize. PROJECT MANAGED SUMMARY
T Mobile – Supply Chain SAP & Digital – Dev, Test and AMS Support Program Lead Aug’24 – Till
T Mobile project scope is to establish and transition an integrated approach across SAP & Digital Lines of Business, applications portfolios, engage with development, testing and shared services activities for ~145 FTE’s and support development, testing of application support services
Support supply chain line of business which includes, SAP, TfB, consumer, marketing & Digital portfolio applications and on-going development projects
Responsible to lead and work with several POD/scrum and LOB’s business teams to support, deliver various projects & program initiatives to drive efficiency, speed to market
Work with Business and IT teams to establish, plan and baseline project initiatives, co- ordinate the PI planning sessions, support and ensured agile ceremonies were practiced
Responsible to lead and manage various development projects and teams across geo’s ensuring transparent reporting to IT and Business stakeholders Marriot Worldwide – Program Manager, Service Delivery, Agile Coach & Lead Jul’23 – Aug’24
Marriot client project scope & requirements was to migrate and transition 560 plus applications and Projects from the existing MSP to IBM
Primary responsibilities were to lead the transition effort engaging with client and current MSP. As program delivery Lead successfully planned and transitioned the scope and requirements, support, deliver on-going projects and provide AMS 24 x7 support
Assist in overall program/project planning and ensure cross-team dependencies are well- understood and modeled in project plans and timelines
Engaged stakeholders in project activities-Project Kick-off, Transition & Governance
Responsible for team collaboration, commitment towards achieving Transition sprint objectives, continuously work to improve team performance and productivity
Engaged in development of communication strategy and dissemination of status
Executed project based on agile principles and methodology, managing iterations, sprints, prioritizing the product and sprint backlogs for each of the iteration plan Page 2
CERTIFICATION
- Agile Scrum Certified
Professional
- Certified Complex
Program Manager
- PMP Certified –
Certification
No – 221256
- DASSM Certification ID –
8367174
- OKR Certificate -
4dcc7a4abf53
- Certified Scrum Master -
Certificant ID: 001107540
- ITIL Practicing &
Certified Professional
- MBTI (Myers Briggs Type
Indicator) Certified
Professional
- Oracle Cloud
Infrastructure Certified
Professional
- Garage Methods &
Principles Certified
TECHNICAL ACUMEN
Database and Tools:
JIRA ServiceNow ITSM
Oracle Enterprise Manager
Rational & CRM Tools
DevOps Tools (Jenkins)
AGILITY/Version One
Cheerwell Test
Automation Tools Power BI
Tools Confluence Skills
Google Tools Suite Ignite
Testing SF Customer 360
Software:
Microsoft Office Suite (Word,
Teams, Excel, Outlook, &
PowerPoint) Access MS
Project Trello HP Service
Manager Pivot Table
workday \Sharepoint IBM
Maximo
SOFT SKILLS
- Organizational Skills
- Collaborative Leader,
Agile Coach
- Quantitative Management
- Communication and
Governance
- Team work & Problem
Solving
- Result Oriented
- Continuous learning &
Assisted and worked with Product Owner and Scrum team with backlog refining, planning prioritize, agile ceremonies, artifacts and required document creation using confluence
Perform burn-down metrics and maintenance, inspect, and provide metrics on artifacts, conduct change management, remove impediments, anticipate risks and dependencies managing them proactively
Communicate to-be solution to stakeholders, review, approve applicable deliverables
Provide project status and reporting to stakeholders, ensuring entry-exit criteria met Delta Airlines– Cloud Transition, AMS Delivery, Scrum Master, Atlanta May’21 - Jul’23
Delta Zulu project desires to become a fully enabled cloud modernize to reduce IT costs, improve business agility, accelerate speed, increase security, and reduce risk to deliver long term operational and financial value, Different lines of business were in scope which includes containerize, modernization, migration factory for ~2958 servers and ~578 SaaS applications, with ~380 FTE’s and TCV of ~135M USD
Primary responsibility as program manager and scrum master is to ensure Delta, AWS & IBM Teams were managed on agile delivery and migration of in-scope apps for Modernize
& Containerize workstreams
Responsible for delivering the containerized and Modernize applications adopting agile methods and framework for multiple teams across the program
Assist in overall program/project planning and ensure cross-team dependencies are well- understood and modeled in project plans and timelines
Identify, document, and publish risks and issues related to the overall program and to define resolutions, resolve cross-team impediments and blocking issues
Schedule, conduct meetings ceremonies in accordance with best practices for Agile/Scrum, Collect, consolidate cross-team status for delivery to stakeholders
Tools used were Devops Jenkins, Agility A1, Jira, Confluence tools for managing the project delivery and sprint iterations
Responsible for building team collaboration, commitment towards achieving sprint objectives, continuously work to improve team performance and productivity
Engage with Delta and IBM on operational reporting, process adherence, conduct, facilitate all the ceremonies during the application execution & migration process
Ensured successful delivery of sprints, managing program within budget, time, cost Rockwell Automation – Milwaukee IL, SAP Function, HR & Workday (Technical Integration), Web Devops, Application Support Jan’21 – Apr’21
I was responsible to lead the entire Transition and Transformation program to consolidate all the current incumbent services and transition to IBM, it involved a team of ~160 team members and ten plus capability areas to be transitioned and consolidated for IBM to provide support services, The project was for 5 years Application Support Maintenance with TCV of 43M USD
Teams were on-boarded & built across geos from PH, India, and US
Managed Services for (Support & Maintenace) for all myRok application stack (ERP, MS Dynamics, Power BI, Adobe Experience Manger, Workday, SAP HCM, Web Devops
Clients face off on managing the program e2e which includes, project delivery, resource management, deliverables management, communication, and governance
Provide status to RA Leadership and program board committee
Engage stakeholders in project activities (i.e., Project Kick-off, Demo, Governance Meetings), Oversee project activities including resources, budget, schedule and contractual management. Provide accurate status on weekly basis to stakeholders
Communicate status to stakeholders, review and approve applicable deliverables
Identify project issues, risks and deploy appropriate risk avoidance strategies and take appropriate mitigation action if risks materialize
Work through key client sponsors/leaders to ensure change plans are implemented successfully. Proven ability to work independently managing projects, collaborating with leaders & stakeholders while providing solutions
Page 3
Improvement
State of Ohio, Program Manager & Agile Delivery – Oracle PS upgrade, Columbus Jan’20 – Dec’20
State Ohio going through transformation, modernization on Peoplesoft HCM & FIN systems, OAKS(Ohio Administrative Knowledge System) is to upgrade their current system to latest images, in addition, enable Fluid UI, elastic search, people tools upgradation to version 8.58 & upgraded PTF tool
I was responsible for entire program delivery comprising of multiple sub projects within the overall scope, I owned the agile process, coached the multiple scrum teams, and governed the program as scrum master
Managing the program e2e which includes, project delivery, resource management, deliverables management, communication, and governance
Provide status to OAKS Leadership and Steering Committee, Engage stakeholders in project activities (i.e., Project Kick-off, Demo, Governance Meetings)
Serve as points of contact to coordinate activities with state functional and training teams, Oversee project activities with vendor, contract resources, budget, schedule management, Provide accurate status on a weekly basis to project stakeholders
Participate in development of communication strategy and dissemination of status
Communicate to-be solution to stakeholders, review, approve applicable deliverables
Identify project issues, risks and deploy appropriate risk avoidance strategies and take appropriate mitigation action if risks materialize Oncor SMT, Program Manager (Agile Scrum Master, Devops, Infrastructure support) Dallas, TX Feb’18 – Dec’19
Oncor SMT TX is consortium of electric transmission, distribution service providers in state of TX, Responsible for managing and delivery of the SMT 2.0 project, the transformation road map had multiple projects and releases along with major technology upgrades & refreshes, entire suite of projects were delivered through Agile methodology, as an Agile Coach mentored, guided Oncor state teams and stakeholders on agile principles and methodologies, conducted agile method adoption workshops and set up a agile competency for the organization to embrace agile principles, framework and methods across various portfolios, and departments
Projects involved Oracle upgrade from 11g to 12c, MQ and DataStage upgrade, migrate BPM to IIB, new APIs, SaaS apps were built and migrated to IIB, entire security was migrated to cloud identity services, new SMT portal was built on node JS and React JS enhancing UI and UX and Test Automation using ignite quality, API’s testing tool
Multi-client/stakeholder relationship building, expectation management and client satisfaction, managing eight plus agile teams ensuring all contractual artifacts were delivered each iteration
Responsible and collaborating with multiple teams making sure team adheres to committed deliverables, milestones, timeline, and invoicing
Forecasting, scheduling, and maintaining Profit & Loss (P/L) responsibilities for multiple projects, Adhering to all quality standards both from IBM and clients Toshiba Global – Service Delivery Manager Oracle Apps consolidation & SAP (SCM) support operations, Devops, Testing Managed services Apr’17-Feb’18
Toshiba global envisions a future service delivery model that allows the IT leadership to focus on delivering value to the business. The project contract and scope was ~58 M USD TCV to transition 238 FTE, The project scope was to support SAP Functional, Technical, Testing, Integration, help desk (Monitor, Catch and dispatch, Infra, OS support, Data center support, networking, installation support
I was responsible for successfully solution, transitioning the entire project scope from current MSP to IBM ensuring all the contractual obligations were met
I was responsible for creating and managing project scope, resource and budget successfully ensuring all milestones and deliverables met
As Delivery transition engagement lead managed all the project scope along with other transition managers to successfully transition the apps in scope within baseline time and scheduled, with high level of quality deliverables as contractual agreed.
The project was successfully governed, communicated with progress and status with all key measurements, change management process, metrics and reports
Accountable for financial inputs during transition & steady state ensuing expenses, labor, Page 4
non-labor financials, gross-profit, revenues, maintained from contractual perspective Transition & Project Manager – AECOM LA Mar’16 – Apr’17
AECOM is an U.S.-based multinational engineering firm that provides design, consulting, construction, and management services to a wide range of clients
Scope was to provide integrated solution with e2e services on Infrastructure, applications, cloud support for Oracle EBS suit of applications, SFDC, testing services
Accountable and responsible for AD&M, delivering enhancement work and providing on- going support including problem, incident, preventive, adaptive maintenance, and non- ticketing activities
Strong client relations allowed me to successfully manage and deliver the on-going support and provide design thinking support to identify new opportunities for automation Managed weekly status with detailed status and metrics reporting to client stakeholders Bank Of America - Service Delivery Manager (Oracle EBS Cloud Managed Services) Dallas, TX Jan’14 -Feb-16
BOA (Bank of America) project was to implement, enable Oracle EBS suit R12 on cloud- based enterprise solution, scope, technical solution was exceptionally large and complex with 51 plus oracle modules, ~480 RICE objects to be developed and supported as part of Core Business applications, web portal content management and Enterprise services like SSN, IT Helpdesk, Enterprise Content, Network Management
Accountable and responsible for delivery of releases, work with BoA management team in resolving deviations, administer change control & other business process, procedures
Review project tasks, schedules, resources, make changes, additions, as appropriate
Coordinate establishment of the project management environment, including reporting tools, monthly reports, and governance/ communication protocols
Collaborate with BoA Program Manager to address and resolve issues and risks
Review and approve all Time and material reported work. Review the IBM standard invoice format and billing procedure to be used on projects, with the Clients Team AARP, Washington, DC - Delivery Manager (People Soft HCM, FSCM, Hyperion, OBIEE, AMS Development, Support & Testing) Jan’13 – Nov’13
AARP is a nonprofit, nonpartisan organization, with a membership of more than thirty- seven million, for ERP implementation services for PeopleSoft Ver9.1 for HCM, Ver9.2 for FSCM, Hyperion, OBIEE
Scope of the project was to implement ERP system integration, business process re- engineering, customization, data conversion, customization, RICEW development, documentation, structured testing, training, project management services, along with hosting services, support Workday applications for
Responsible for AARPs defined project tasks and deliverables
First Point of Contact for escalations for any project issues and concerns
Project management activities, Responsible for Services Transition IBM UK, Australia & India – Program and Project Delivery, Agile Coach, Scrum Master, Solutioning, Transition & Transformation Jun’07 – Dec’12
Accountable for new opportunities for global clients across Industry and sectors Championed various RFP, RFI, Orals, BAFO Solutions, Go to Market strategies for various clients, sectors & Industries
Responsible for developing client business solutions & proposals, Due Diligence, Transition, Migration, Transformation, Strategic & Costing solutions against a win strategy
Successfully migrated and transitioned large complex accounts – AECOM, Delhaize, Food Lion, Toshiba, Boeing, Aviall, WellPoint, CLS, DWP, GAI, GM, Sprint, KPN, STC, CSAA
Worked on large Mainframe projects supporting General Motors, Ford, Bank of America, CSAA Projects with COBOL, VSAM, JCL, CICS, VSAM applications support
Accountable for E2E Application Maintenance and Development projects delivery, solution and Transition until Steady state is accomplished, committed Gross Margin % accountable for customer satisfaction index
Manage teams across geo’s, procure, manage, on-board vendor, contract resources
Responsible for maintaining, monitoring and tracking financial and cost variances without impacting labor cost accountable to maintain and enrich new business opportunities
Contact this candidate