Sales Representative Customer Service

JACK KIPNIS

201-***-**** • ***************@*****.*** • Montvale, NJ 07645

SUMMARY

High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying sales expertise to building robust solutions that enhance loyalty, promote retention and support revenue objectives.

COMPETENCIES

Revenue Generation Cross-Selling Techniques Sales Analytics Prospecting Sales Presentations Territory Management Upselling Strategies Problem Solving Customer Service Focused PROFESSIONAL EXPERIENCE

GARDEN OF MEMORIES FUNERAL SERVICES, Cedar Park Cemetery, Paramus, NJ Sales Representative, Memorial Sales Counselor 6/2005 – 7/2020

• Consistently achieved and surpassed sales targets within the cemetery pre-need sales division, becoming the #1 sales person on the team and the first to achieve close to $4M in sales in a year.

• Identified customer needs and recommended appropriate products or services.

• Assisted customers in completing appropriate contracts for purchases.

• Maintained detailed records of customer orders and payments.

• Resolved customer inquiries promptly and professionally.

• Initiated follow-up calls after sales closure to ensure customer satisfaction. CMS Mid Atlantic, Inc., Totowa, NJ

Sales Representative, Memorial Sales Counselor 3/1999 – 6/2005

• First sales representative to bypass $1M in sales during first year of employment.

• Generated sales throughout the entire sales cycle process from prospecting to contract negotiations and closings, achieving average rate of 90% of closed deals.

• Provided excellent customer service and support, including establishing a cadence of continued follow- up.

Woursell Meats, Inc., New York, NY

Vice President of Sales and Marketing

• Improved product merchandising and service by 40%, leading to increase customer satisfaction and repeat business.

• Developed key relationships with customers in order to build loyalty and trust.

• Opened new accounts, increasing sales volume by 35% year over year.

• Developed and implemented pricing strategies to stay ahead of competitive markets and market conditions.

EDUCATION

Bachelor of Business Administration (BBA), Brooklyn College City University of New York, Brooklyn, NY JACK KIPNIS

201-***-**** • ***************@*****.*** • Montvale, NJ 07645 SUMMARY

High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying sales expertise to building robust solutions that enhance loyalty, promote retention and support revenue objectives.

COMPETENCIES

Revenue Generation Cross-Selling Techniques Sales Analytics Prospecting Sales Presentations Territory Management Upselling Strategies Problem Solving Customer Service Focused PROFESSIONAL EXPERIENCE

GARDEN OF MEMORIES FUNERAL SERVICES, Cedar Park Cemetery, Paramus, NJ Sales Representative, Memorial Sales Counselor 6/2005 – 7/2020

• Consistently achieved and surpassed sales targets within the cemetery pre-need sales division, becoming the #1 sales person on the team and the first to achieve close to $4M in sales in a year.

• Identified customer needs and recommended appropriate products or services.

• Assisted customers in completing appropriate contracts for purchases.

• Maintained detailed records of customer orders and payments.

• Resolved customer inquiries promptly and professionally.

• Initiated follow-up calls after sales closure to ensure customer satisfaction. CMS Mid Atlantic, Inc., Totowa, NJ

Sales Representative, Memorial Sales Counselor 3/1999 – 6/2005

• First sales representative to bypass $1M in sales during first year of employment.

• Generated sales throughout the entire sales cycle process from prospecting to contract negotiations and closings, achieving average rate of 90% of closed deals.

• Provided excellent customer service and support, including establishing a cadence of continued follow- up.

Woursell Meats, Inc., New York, NY

Vice President of Sales and Marketing

• Improved product merchandising and service by 40%, leading to increase customer satisfaction and repeat business.

• Developed key relationships with customers in order to build loyalty and trust.

• Opened new accounts, increasing sales volume by 35% year over year.

• Developed and implemented pricing strategies to stay ahead of competitive markets and market conditions.

EDUCATION

Bachelor of Business Administration (BBA), Brooklyn College City University of New York, Brooklyn, NY

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