Technical Program Manager

Calvin Blanchard

Florida 239-***-**** *********@*****.***

Summary

Technical Program Manager with 20+ years of experience leading complex infrastructure and software programs across Semiconductor, Industrial, Banking, Chemical, and Education industries. Adept at leveraging AWS, ServiceNow (CSM, ITSM, ITOM), Azure DevOps (ADO), MS Project, Jira, M365, SharePoint, Teams, and CoPilot to deliver scalable solutions. Managed $125M+ budgets, mitigating risks and ensuring efficient program execution. Expertise in cybersecurity, including IAM, SailPoint, Vulnerability Management, and SCCM OS patching, and implementing robust security frameworks. Skilled in PMO governance, stakeholder engagement, vendor collaboration, optimizing resource allocation, and driving innovation. Proven ability to align people, technologies, and strategies to exceed project goals and enable seamless onboarding and operational transformation.

Skills

Leadership

Communication

Problem-solving

Adaptability

Collaboration

Time management

Project Management (MS, Remedy, Jira, ADO)

Risk Management

Cyber security (IAM, SailPoint)

Budgeting and resource allocation

Agile and Waterfall methodologies

Cloud migration (AWS, Azure, CoPilot)

Mainframe to cloud transformation (Alfa)

Vendor management

Program Management

Business to Technical communications

ServiceNow (ITSM, ITOM)

Experience

SR. PROJECT MANAGER 09/2023 - 09/2024

JM Family Enterprises - United States

Strategic Leadership in Automotive Financial Services: Managed high-impact programs for JM Family Southeast Toyota Finance (SETF), driving operational excellence in lease and retail finance. Oversaw cross-functional initiatives to align technology transformation with business strategy, ensuring scalability, compliance, and long-term value creation.

Executive Oversight of $120MM Digital Transformation: Spearheaded a multi-year initiative to modernize financial service infrastructure by transitioning 36 mission-critical applications from legacy mainframes to a cloud-based ecosystem (Alfa Systems, Moody’s, Vertex), enhancing operational efficiency and stakeholder experience.

Cross-Functional Leadership & Organizational Alignment: Directed a diverse team of senior leaders, including Product Owners, Program Managers, Financial Managers, and Engineering teams, driving seamless execution of phased and big-bang implementations to minimize operational disruption.

Cybersecurity Governance & Risk Mitigation: Prioritized data protection and compliance, implementing Identity Access Management (IAM) utilizing SailPoint, and vulnerability management frameworks. Developed executive-level playbooks for zero-day event response, leveraging advanced SEIM solutions and historical threat analysis to safeguard financial and customer data.

Portfolio & Financial Systems Innovation: Led the transformation of key financial services platforms, including Portfolio Conversion, Repo Asset Management, Asset Level Disclosure (ALD), and Collateral & Payment Processing systems, ensuring seamless cloud migration alongside AWS infrastructure advancements and ServiceNow CSM enhancements (Utah to Vancouver).

Program Resource & Budget Optimization: Architected strategic roadmaps across short-term (quarterly), annual, and long-term (5-year) horizons, balancing workload allocation while driving Planning Increment (PI) sessions for milestone achievement. Leveraged MS Project, M365, SharePoint, MS Teams, CoPilot, and Azure DevOps (ADO) for real-time performance tracking and decision-making.

Enterprise-Level Communication Strategy: Designed a comprehensive communications framework in collaboration with corporate communications and legal teams, ensuring stakeholder alignment at all organizational levels. Provided executive dashboards and C-suite reporting via ADO, MS Teams, and CoPilot.

Agile & Hybrid Delivery Optimization: Championed a blended Agile-Waterfall approach, utilizing Epics, Features, and Stories within an adaptive SDLC framework. Optimized collaboration across Scrum and Kanban methodologies, driving operational excellence through backlog grooming, retrospectives, sprint planning, and strategic product releases. Leveraging Agile Scrum and DevOps methodologies, I have successfully driven sprints, backlog grooming, release planning, and retrospectives, fostering self-aware teams and delivering high-impact solutions.

CUSTOMER INSIGHTS PROGRAM MANAGER 04/2022 - 10/2022

Braintrust (BASF) - United States

Program Leadership in Data-Driven Customer Insights: Directed a global cross-functional team spanning Customer Experience and Engineering, leveraging Enterprise Resource Planning (ERP) systems to orchestrate customer research initiatives. Oversaw interviews and surveys with over 1,000 external customers, translating key findings into actionable strategies that enhanced product development and customer engagement.

Enterprise Tools & Technology Integration: Led the adoption and optimization of M365, ServiceNow (IT Asset Management (ITAM) and IT Operations Management (ITOM)), MS Project, Clarity, Jira, ITIL v4, Customer Service Management (CSM), and Salesforce CRM, ensuring seamless alignment of technology solutions with operational objectives.

Data Architecture & Infrastructure Modernization: Spearheaded the migration of legacy data systems, transitioning from a data warehouse to a data lake to a 360 Data Hub, improving data accessibility by 30% and driving more effective customer analytics. Integrated AI-assisted analysis capabilities, reducing manual processing hours by 75%. Led CMDB clean-up efforts over four months with a dedicated development team to enhance data integrity.

Global Customer Data Optimization: Developed and executed a scalable customer data management program, increasing survey response rates by 25% through localized language enhancements and efficient distribution processes. Established customer incentive frameworks to improve engagement, refining feedback loops for strategic decision-making.

ACADEMIC / TECHNICAL PROGRAM MANAGER 03/2021 - 10/2021

Braintrust (Coursera) - United States

Developed and standardized the beta testing and dogfooding process, leading to a 20% improvement in product quality and testing efficiency, while managing academic and business program initiatives to deliver high-quality educational content and technology solutions. Project Management tools included Smartsheet, MS Project, Tableau, and Confluence.

Program Leadership in Product Launches: Collaborated with the Director of the University Beta Program to oversee end-to-end product launches within Coursera's education portfolio. Streamlined launch processes, reducing time-to-market by 15% and elevating customer satisfaction by 20% through strategic planning and execution.

Product-Market Fit (PMF) & Agile Execution: Partnered with cross-functional teams, including business leaders and developers, to conduct comprehensive PMF assessments. Leveraged Agile/Scrum methodologies to transition products from Dogfooding to General Availability (GA), enhancing product performance and market readiness.

Stakeholder Communication & Engagement: Managed global stakeholder relationships by establishing effective communication cadences, enabling efficient access to key information for academic professionals. Facilitated timely feedback collection for surveys and enhancement plans to align with stakeholder expectations.

Beta Testing Standardization & Process Improvement: Spearheaded the development and standardization of beta testing and Dogfooding processes, achieving a 20% improvement in product quality and testing efficiency. Directed academic and business program initiatives, delivering innovative educational content and cutting-edge technology solutions.

SR. PROJECT MANAGER / PROGRAM MANAGER 09/2011 - 12/2020

RGP/BEPC (Honeywell) - United States

Strategic Alignment Across Global Operations: Partnered with global leadership teams to synchronize business and technical initiatives with corporate objectives, driving optimization in data & voice system management, employee engagement, and retention across multi-regional operations.

Program Management Excellence: Directed critical aspects of three major Telecom Refresh - GNR programs, with budgets ranging from $1MM to $50MM, achieving a 98% success rate through meticulous resource allocation, vendor coordination, and milestone adherence. Programs encompassed Network Modernization, SD-WAN deployment, data center collocation, Global Real Estate site initiatives, and MA&D (Mergers, Acquisitions, & Divestitures).

Enterprise Collaboration Solutions Migration: Oversaw the transition of over 90,000 users to MS Skype/Teams, ensuring seamless integration to improve global workforce communication and collaboration. Maintained robust stakeholder management practices throughout each project lifecycle to align execution with organizational needs.

Leadership in M&A Divestiture Initiatives: Played a key role in supporting the divestiture of Honeywell business units, including transitions to Garrett Motion, Resideo, and Honeywell Aerospace, alongside HQ expansions and relocations, ensuring continuity and operational efficiency.

Data Infrastructure Innovation: Designed and implemented an in-house SQL-based GNR Database to streamline tracking across multiple programs, enabling day-to-day activity management and delivering actionable insights to leadership through advanced reporting capabilities. Expertise with addressing critical challenges such as CMDB clean-up and management, a common pain point for large-scale clients, ensuring data integrity, and operational excellence.

Asset Management & Operational Oversight: Directed enterprise-wide Asset Management initiatives, including inventory tracking, reclamation, and disposal, ensuring compliance and cost optimization across global programs.

Technical Expertise & Systems Integration: Utilized enterprise tools such as M365, ServiceNow (ITSM, ITOM), Jira, Remedy, Clarity, SharePoint, MS Project, ERP, PPM, CAB, SCM, to enable program execution and streamline reporting for critical decision-making.

GLOBAL BLUE-CHIP MANAGER / PROJECT MANAGER 09/2000 - 02/2011

Motorola / Freescale Semiconductor - United States

Global Program Management: Directed the Global Blue Chip (Distribution Incentive) program, collaborating with 42 distributors worldwide to implement and maintain robust sales data tracking systems using EDI and RosettaNet standards, achieving a 30% improvement in reporting accuracy.

Cross-Functional Integration Leadership: Coordinated efforts across Business, IT, ERP Finance, and Sales Operations teams to streamline workflows and enable seamless integration of distributor sales data. Utilized Siebel (Oracle) and Salesforce CRM (SFDC) to enhance operational efficiency and deliver scalable customer data solutions.

Training & Stakeholder Engagement: Led regular physical and virtual training sessions for global distributors, providing comprehensive education on sales incentive programs and technical processes related to EDI and RosettaNet standards, increasing program participation and reporting efficiency.

Program Design & Continuous Improvement: Oversaw the initial design and implementation of the Blue Chip program, leading three subsequent revisions over a decade to adapt to evolving business needs and drive sustained program success.

Technology & Reporting Excellence: Leveraged advanced tools such as NetMeeting (MS Skype), MS Project, Siebel CRM, Salesforce CRM, Remedy, Crystal Reports, and proprietary Motorola applications to manage complex projects and deliver actionable insights via reporting dashboards.

Education and Training

Colorado Technical University - Colorado Springs, CO Doctor of Management

Project Management, 12/2019

Doctoral Dissertation: Resistance to using video communications: A phenomenological study of project managers from the Project Management Institute, South Florida chapter (27739406). GPA: 3.94

Colorado Technical University - Colorado Springs, CO Master's in Business Administration

Project Management, 12/2017. GPA: 3.95

Colorado Technical University - Colorado Springs, CO Bachelor of Science

Business Administration - Project Management, 12/2014. GPA: 3.99, Summa Cum Laude

Certifications

PMP Certified, 07/13 - 1647047

Weblinks

https://www.linkedin.com/in/calvinblanchard/

Interests

Continuing Education

Computers & Electronics

Carpentry

Metal working

Mechanics

Gunsmithing

Scuba diving

Motorcycles

Horses

Cattle

Instructor Experience

PMP Prep, 2015, Prepare prospective Project Managers to pass the PMP Exam

MOUS, 1998, Microsoft Office User Expert Level (MOUS) preparatory class for high school teachers to instruct Microsoft Office applications to high school students.

US Navy, 1991-92, Computer Basics, Advanced Computing, and Networking I & II classes.

Volunteer Work

Project Management Institute (PMI) Mentor Program

PMI South Florida Chapter club officer

Toastmasters (DTM - Distinguished Toastmaster) Mentor Program

VPMMA (transitioning Veteran Mentor Program)

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