Business Analyst Product Owner
Resume:
Education and Certifications
Entergy - Senior Business Analyst and Product Owner in IT at a Power Distribution Company Worldwide Express - Product Owner - 2 years Logistics Software Development for Reporting Sabre, Lead Business Analyst/Technical Product Manager - 3 Years (Financial/Accounting) Sabre, Senior Business Analyst - 15+ Years (Payment Solutions, Billing, Ticketing, Travelocity) Sabre, Senior Product Designer - 6 Years (Marketing) Sabre, Senior Product Development Analyst - 4 years (Accounting Systems for Travel Agencies) Sabre, Software Coordinator - Accounting Systems - 5 years Karen Hall ********@*****.***
Successful Lead Business Analyst/Technical Product Manager
/Product Owner
Requirements Gathering
Product Strategy
Payment Technologies
Implementation Experience
Certified Scrum Product Owner Certified Scrum Master User Stories
Customer Interview/Beta Test Coordinator
API Experience
Product Backlog Prioritization
Business Case Creation
Product Ownership Estimation for Software Purchase Software Development Life Cycle (SDLC)
Sabre Native Format Experience
Financial and Accounting Software
Web Service, HTML, SOAP UI, Postman Experience
Quality Assurance Analyst
Customer Focus
Subject Matter Expert (SME)
Demo Preparation and Delivery of Incremental Software Product Management
Regulatory Compliance
Rally Proficient
JIRA Problem Logging and Resolution
Customer/Vendor Relationship Management
Travel Industry Member Representative (IATA and ARC) Payment Gateway Development
Skilled in Agile Ceremonies and Persistent Teams
Freight Logistics Application experience
Energy Business Analyst experience
Reporting and Analysis
Cross Functional Enterprise Requirements Lead
PCI (Payment Compliance Industry) Standards Compliance Experience
Karen Hall
CSM, CSPO
Lead Business Analyst
Technical Product Manager
PRODUCT Owner
Karen Hall
10913 Echo Canyon Drive
Colorado Springs, CO, 80908
********@*****.***
Contact Information
https://www.linkedin.com/in/kare
n-hall-csm-cspo-030027175/
CORE Compenticies
University of Texas at Arlington - BBA Finance
Certified Scrum Master (CSM), Scrum Alliance,
Credential ID 1091274, July 2019 - July 2027
Certified Scrum Product Owner (CSPO),
Scrum Credential ID 980920, Nov. 2018 - July
2027
Summary of Positions
Senior Business Analyst - ComTec Information Systems, Entergy Power, Remote Nov 2022 - Nov 2024 Primary analyst on business requirements gathering sessions and documenting business requirements Assist in developing business cases, project plans, communication plans and estimates Product Owner - Worldwide Express, Dallas, TX Feb 2021 - Oct 2022 Collect and manage a Master List of reports (800 +) that required rebuilding on a new application for Trucking Logistics Requirement gathering and prioritization based on customer migration waves Managing reports across three teams, Salesforce, Speedship (newly created logistics application), and Tableau Data analysis and defect management
High level tirage and logging of defects based on new product Technical Product Manager -- Sabre Corporation, Southlake, TX May 2017 - May 2020 Created streamlined business requirements for refund processing reducing chargebacks to Sabre by 20% Wrote user stories and requirements from industry resolutions and country mandated best practices for airlines and travel agencies ensuring airline or travel agencies were not levied fines or penalties with 99% accuracy Reported and worked in Rally, JIRA, Primavera, and other software tracking tools along with Microsoft Office and its suite tools
Integrated existing product lines into Web Services to support open system platforms Analyzed and developed with Agile process through persistent teams using story cards, backlog refinement, Sprint Planning, Retrospective, and Daily Scrum Meetings. Functioned as Scrum Product Owner and when needed as Scrum Master
Lead Business Analyst --Sabre Corporation, Southlake, TX May 2014 - May 2017 Delivered Enterprise level requirements for shopping, pricing, and ticketing, ensuring a consistent return of financial data for end consumer
Webservices development with SOAP UI, Postman, translating legacy to open systems web services using widgets to interface between two environments
Aligned with shopping, pricing, and ticketing, to present consistent results between three systems increasing customer satisfaction by 39%-Performed as Quality Assurance analyst when needed on larger projects requiring extra resources to complete within timeline. Reduced time to market up to 18% Administered and approved security keyword and duty code authorization for 300+ person organization adhering to roles and responsibility review before granting access and documentation for audits Senior Business Analyst Payment Solutions -- Sabre Corporation, Southlake, TX Feb 2007 - May 2014 Met with customers onsite for requirements gathering and knife edge cutover coverage from Global Distribution Systems
(GDS) to Sabre as a GDS with a 97% accuracy of data conversion Introduced local payment gateways with Airlines, Banks, and 3rd party Vendors converting Vietnam Airlines 98% cash transactions to 70% major credit cards and local payment solutions Managed new API created to support local payment solutions with 3rd party vendors Managed vendor relationship in Sabre Payment Solutions for Euro Commerce, MasterCard, Visa, and American Express Senior Quality Engineer -- Sabre Corporation, Southlake, TX Feb 2006 - Feb 2007 Responsible for understanding changes to the system and ensuring that accurate billing was maintained Wrote Test Plans, Test Matrix, and executed test as required for new products that were added to the portfolio Assigned test analyst resources to cover monthly test approach Senior Information Technology Analyst -- Travelocity, Fort Worth, TX Oct 2003 - Feb 2006 Designed use cases using Unified Process Agile development as part of a pilot team for adopting agile by implementing a system profile and loyalty system within Travelocity increasing customer repeat bookings and satisfaction by 9% Wrote end to end Use Cases and process flows for Hotels with new GUI interface Senior Product Designer -- Sabre Corporation, Southlake, TX April 1997 - Oct 2003 Acted as Sabre representative at IATA (International Airline Transportation Association), Global BSP (Bank Settlement Plans) Working groups, and ARC (Accounting Reporting Corporation, US) meetings by giving technical input to support proposed resolution for Electronic Ticketing and settlement. Ensuring 95% compliance with prescribed resolutions Responsible for the first paper to electronic ticket implementations for Air France, Delta, and United Airlines for Travel Agencies in Sabre GDS
Planned and presented Sabre's standards for EDIFACT for electronic ticketing to interface between Sabre and the airlines
Business Analyst -- Sabre Corporation, Southlake, TX Sep 1989 - April 1997 Formed and wrote functional requirements for Back office accounting development for Agency Data Systems and Travel Base for Travel Agents to manage settlement between airlines, vendors, and suppliers. Automation of systems reduced charge backs to travel agencies by 25%
Reported and recreated problems from helpdesk to product resolution. Decreasing number of open problem logs by 54%
W O R K
E X P E R I E N C E
Karen Hall
********@*****.***
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