Pharmacy Technician Quality Assurance
Resume:
Noreen Felix
602-***-**** *************@*****.*** Phoenix, AZ 85037
SUMMARY
I've worked as a Pharmacy Technician in my past job.
SKILLS
Drug inventory control
Problem-solving skills
Proper labeling procedures
Point of sale systems proficiency
Pharmacy operations
Filling prescriptions
Quality assurance and control
Stocking medications
Prescription verification
Insurance billing
Insurance Verification
Workflow Optimization
Verifying orders
Stocking shelves
Ordering and stocking medications
Labeling prescriptions
Resolving customer issues
Supporting pharmacy operations
Time management
EXPERIENCE
Pharmacy Technician Trainee Clarest Pharmacy
Phoenix, Az
• Called SNF and ALF to assist with OOS, DNC, and clarifications
• Received inbound calls from SNF and ALF assisting in refills and patients
orders
• Entered patients orders to be delivered to facilities
CPhT, Humana, June 2007-July 2010
Phoenix, AZ
Worked with insurance companies to process claims, resolve problems and obtain payments.
Consulted with customers via telephone or in-person to assist with navigating pharmacy
systems and completing requests.
Created new customer profiles and updated changes such as demographics, allergies and
new medications in pharmacy computer systems.
CPhT, Caremark Pharmacy, April 2006-May 2007
Phoenix, AZ
Created new customer profiles and updated changes such as demographics, allergies and
new medications in pharmacy computer systems.
Compiled customer demographic, allergy and medical history background.
CPhT, PharMerica, February 2005-April 2006
Phoenix, AZ
Consulted with customers via telephone or in-person to assist with navigating pharmacy
systems and completing requests.
Managed medication stocks, including conducting counts, labeling products and maintaining
controls.
Participated in prescription pharmaceutical and over-the-counter product inventory audits.
Created new customer profiles and updated changes such as demographics, allergies and
new medications in pharmacy computer systems.
Completed and filed patient paperwork, updating records in system with insurance carrier
changes and allergy information.
Maintained clean and organized pharmacy shelving and work areas.
Managed inventories, rotated stock, removed expired or damaged drug products and
resolved discrepancies in drug counts.
Received and verified daily incoming drug inventories, reported discrepancies and logged
items into inventory system.
Supervised inventory levels to maintain adequate supply of medications and medical supplies.
CPhT, Walgreens, September 2000-February 2005
Phoenix, AZ
Worked with insurance companies to process claims, resolve problems and obtain payments.
Consulted with customers via telephone or in-person to assist with navigating pharmacy
systems and completing requests.
Managed medication stocks, including conducting counts, labeling products and maintaining
controls.
Verified and filled medications for up to [Number] patients per day, maintaining [Number]%
accuracy.
Participated in prescription pharmaceutical and over-the-counter product inventory audits.
Created new customer profiles and updated changes such as demographics, allergies and
new medications in pharmacy computer systems.
Prepared pricing and instruction labels for placement on prescriptions.
Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data
compromises.
Compiled customer demographic, allergy and medical history background.
Completed and filed patient paperwork, updating records in system with insurance carrier
changes and allergy information.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer
questions.
Maintained clean and organized pharmacy shelving and work areas.
Managed inventories, rotated stock, removed expired or damaged drug products and
resolved discrepancies in drug counts.
Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Transmitted claims to insurance companies for payment and reconciled EOBs.
Efficiently processed cash register transactions for new and refilled prescription orders.
Established and updated patient profiles, including lists of medications and insurance details.
Received, reviewed, dispensed and labeled over [Number] prescriptions daily.
Verified and filled over [Number] prescriptions per day in busy [Type] pharmacy setting.
Verified patients' identities at pickup to prevent sale of wrong medications.
EDUCATION AND TRAINING
High School Diploma
Westview High School, Avondale AZ May 1998
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