Business Development Store Manager
Resume:
DAN MILES
OPERATIONS MANAGER
Edmonton Canada 780-***-**** ************@*****.*** WWW: LinkedIn.com/in/MilesDan
Summary
Dynamic and results-oriented professional with proven success in building high-performing teams and optimizing business operations to drive growth and efficiency. Visionary leader with a strong ability to enhance performance through strategic planning, process improvements, and the creation of a collaborative environment. Skilled at managing day-to-day activities, ensuring operational excellence, and upholding high service standards. Adept at hiring, mentoring, and guiding teams to achieve organizational goals, elevate productivity, and maximize customer satisfaction through client-centered solutions and effective team development. Known for navigating complex challenges, delivering measurable results, and aligning efforts with organizational objectives to support business advancement.
Core Competencies
Customer Satisfaction
Revenue Growth
P&L Management
Stakeholder Engagement
Project Management
Performance Optimization
Talent Acquisition & Retention
Cross-Functional Collaboration
Process Improvement
Inventory Control
Effective Communication
Business Development
Experience
DEPARTMENT SUPERVISOR 11/2020 to Current
HOME DEPOT Edmonton Canada
Managed daily retail operations for the world's largest home improvement retailer, with emphasis on associate scheduling, visual merchandising, inventory control, and customer service excellence to drive consistent sales growth.
Led cross-functional collaboration to maintain optimal stock levels, streamline inventory processes, and ensure 100% product availability through proactive resource planning and trend analysis.
Elevated team performance and operational efficiency by implementing a feedback-based coaching framework, fostering a culture of recognition, and promoting continuous skills development in product knowledge and merchandising.
Strengthened customer satisfaction and loss prevention efforts by analyzing business reports, addressing customer feedback, and conducting data-driven team meetings to align shrink control strategies with sales objectives
STORE MANAGER 09/2019 to 09//2020
GOODWILL INDUSTRIES Edmonton, Canada
Company Overview: Social enterprise provides individuals with disabilities the opportunity to improve their lives through meaningful employment.
Maximized sales opportunities through optimal scheduling and labor management, contributing to optimized operational productivity.
Utilized promotional strategies, including daily specials and pricing incentives, to increase in-store engagement.
Managed a team of 100, overseeing all operational aspects to drive performance and meet production targets.
Achieved 13% sales growth, exceeding the prior year's results by 14% through strategic planning and in-store promotions.
Led and motivated teams to consistently achieve production goals by cultivating a collaborative, results-oriented environment.
Amplified labor cost efficiency by reducing expenses by 5% and leveraging multiple tools to monitor labor trends.
Encouraged cross-functional communication by facilitating weekly leadership meetings for alignment and effective information flow across teams, leading to informed decision-making.
Social enterprise provides individuals with disabilities the opportunity to improve their lives through meaningful employment.
ASSISTANT STORE MANAGER (ASM) WINNERS 12/2016 to 09/2019
TJX CANADA Edmonton Canada
Company Overview: Leading off-price apparel and home fashion retailer in the U.S. and globally.
Executed core elements of the off-price business model to streamline workflow.
Created an exciting and engaging shopping environment to deliver an exceptional customer experience.
Built lasting relationships with regional partners and maintained strong communication channels with staff to foster collaboration and support store success.
Led store to 5% sales growth while promoting team engagement and maintaining morale to attain business objectives.
Supervised a team of 80 members and headed the store to win 'Store of the Quarter,' secured through strong leadership and targeted staff development initiatives.
Researched the latest trends and improved labor and expense control by adjusting staffing levels based on sales trends and piece counts, enhancing cost management.
Accelerated merchandising efforts by employing product presentation strategies, elevating overall sales performance.
Leading off-price apparel and home fashion retailer in the U.S. and globally.
FRONT STORE MANAGER 01/2012 to 10/2016
REXALL DRUG/KATZ GROUP CANADA LTD. Edmonton Canada
Company Overview: Trusted pharmacy leader with a long-standing legacy of delivering exceptional care through a dedicated, award-winning team.
Directed all facets of store operations, managing day-to-day efficiency and alignment with long-term business goals.
Coordinated inventory logistics and nurtured strong vendor relationships to maintain optimal stock levels and product flow.
Increased profitability by devising weekly merchandising plans to maximize product visibility and encourage margin expansion through strategic placement.
Spearheaded high-impact marketing initiative, leading to a noticeable surge in local business traffic and strengthening the store's reputation within the community.
Guided a team of 35 employees, focusing on staff development, performance optimization, and training programs.
Collaborated with corporate teams and the Associate Owner to transform operational processes, confirming labor costs remained within budget while augmenting productivity.
Provided financial oversight by processing payroll, handling daily cash flow, and analyzing store performance to identify improvement opportunities and coordinate corrective action plans.
Trusted pharmacy leader with a long-standing legacy of delivering exceptional care through a dedicated, award-winning team.
Qualifications Summary
ADVANCED DIPLOMA
QUEEN ELIZABETH HIGH SCHOOL
R.L.D: RETAIL LEADERSHIP DEVELOPMENT
SAFEWAY CANADA
PUBLIC SPEAKING & LEADERSHIP TRAINING
TOASTMASTERS INTERNATIONAL
2 YEARS
Education
R.L.D., SAFEWAY CANADA, RETAIL LEADERSHIP DEVELOPMENT
TOASTMASTERS INTERNATIONAL, 2 YEARS, PUBLIC SPEAKING & LEADERSHIP TRAINING
ADVANCED DIPLOMA, QUEEN ELIZABETH HIGH SCHOOL
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