Management Specialist Software Development

Warren T. Cross Elk Grove, California

916-***-**** *******@***-****.***

Information Technology Leader and Consultant

Articulate professional with an aptitude for technology, innovation and creativity who routinely accomplishes business objectives by delivering Information Technology projects on schedule with outstanding quality and typically on budget Wide-ranging IT experience across myriad of industries, including Automotive, Banking, Defense, Corrections (Prison Industry), Government, Insurance, Healthcare, Hospitality, Gaming, Manufacturing, Retail, Software Development, Sports (NFL), and Web Technology Easily adapts to different business cultures — successfully delivering tech solutions to more than 40 countries

Key Contributions

Completed the timely review and update of 122 DRPs, exercise completion for all Tier 1 and 2 applications, and fulfillment of plan review and updates for all Tier 3, 4, and 5 applications before end of calendar year

CCS Application Enhancement Project – bundled enhancements from service requests to meet new product line requirements and support expanded account numbers for the Region

Infrastructure Legacy Data Center Remediation Project – clean up, standardization and stabilization of legacy data center (IBM Mainframe) working with IBM on long-term solutions

Served as Systems Engineer in charge of project development, system production support (CMS, DUEFROM, GCPHIST, LETSYS, and LMS), ensuring a minimum 99.5% for all SLOs

Executed a multimillion-dollar code migration project which saved $2M on proposed vendor agreement

Guided a healthcare organization through a critical period of dramatic growth and change, leading a development team in mobile app design, business intelligence and analytics enterprise dashboard reporting

Reduced claims backlog over 74% from 70,000+ to 18,000 by requiring 90-day implementation of a “Go to Green” program, getting business back on track to process target 14,000 claims at $8M in weekly payments

Spearheaded the retooling of an interdepartmental leadership meeting into a Directors Only forum, enabling firm to adapt to changes in healthcare requirements in compliance with the Affordable Care Act

Launched a standardized post-sales support program that generated $2.1M from 20 key accounts in initial pilot quarter, restoring customer confidence and leading to upselling of additional products and services

Built customer Web portals and supporting applications for 105 American universities in a single year Select Skills and Expertise

Account Management

Agile & Waterfall Methodologies

Application Delivery & Evaluation

Best Practices

Business Continuity

Business Intelligence & Analytics

Business Process Improvement

Change Management

Compliance

Crisis Management

Data Security & IT Policies

Data Warehousing

Enterprise System Development

IT Infrastructure & Budgeting

Operations Planning

Performance Alignment

Practical Business Solutions

Product Assessment

Program Management

Project Lifecycle

Quality Assurance

Risk Assessment

Roadmap Development

Software License Negotiations

Solution Architecture

Strategic Planning

Teambuilding and Mentoring

Technical Presentations

Technology Solutions

Training & Support

Vendor Relationship Management

Virtualization Technologies

Zero Defect Program Creation

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Leadership Profile

Worked jointly with executive management, stakeholders, customers, and peers in deploying the most relevant and cost-effective technologies

Served as key advisor to CEO on strategic business development and core corporate planning issues to align with corporate vision

Effectively manages cross-functional teams in Production, Engineering, Technical Support, Online Advertising, and Quality Assurance

Situational leader who works well with all styles and personalities with a preference for holistic business and company- centric approach

Always current with trends in technology, keeping own professional skills relevant and proficient Spearheaded rollout of an IT Steering Committee at several companies, ensuring prioritization of new and existing Business Service Requests utilizing IT resources dependent on workload in alignment with spending and cost allocation Experience

• Implemented BCM programs at several pre-IPO companies, designed and built BCP plans at numerous government state agencies and small business enterprises in California, Nevada, and Texas.

• Served as the face of numerous organizations at user conferences, seminars, executive and partner summits, industry trade shows, regional and world forums

• Key contributor to Disaster Recovery Services team, delivering strategic and tactical measures in accordance with requirements of SIMM 65A and 70C, ISO 22301 and 27031 and Risk Management Program

• Successfully managed solution architecture design for physical layer technology stack components of Network, NetApp, Server, VMWare, and SAN Storage using a five-phase methodology, for NFL Digital Media Properties

• Evaluated and updated DMV's Business Impact Assessment to support Continuity of Operations and Continuity of Government Plans, and analyzed information assets for security and risk, while identifying IT vulnerabilities

• Provided accepted recommendations for long-term cost-effective data transformation and conversion solutions, and a migration strategy, in engagement with CalHFA as BCP SME

• Extensive vendor management experience, including AccessFlow (VMWare), Agility, BMC, Cactus, Cisco, Cognizant, Emdeon, IBM, IDX, Insession (ACI Worldwide), NetApps, Optum, SunGard, Teradata, TriZetto, and HP

• Program Director of top six initiatives at APG — SOX compliance, legacy stabilization, POS implementation, enterprise PC refresh, data center remediation/migration, and handheld device upgrade

• Served as Technology Asset/Technical Account Manager for 41 hospitals and clinics throughout US and Canada, and oversaw deployments to over 40 countries

• Successfully launched and stood up data centers to support architecture design, stabilizing the environment with server co-location nationwide — from planning to deployment in about one year, with a $25 million IT budget

• Led successful development of major releases for the Retail Delivery System for a major bank, supporting customer transactions on multiple networks including ATM, STAR, POS, MASTERTELLER and PLUS

• Jumpstarted a critical UC Berkeley IT project, streamlining implementation time by 25% and saving 64% in professional services fees

• Certified by the Disaster Recovery Institute International and the Business Continuity Institute *******@***-****.*** Warren T Cross P. 3 of 4

Career History

The Cross Connection - Elk Grove, California 2015 - Present Principal, Account Executive & Consultant

Business continuity management consulting services to various private and public sector organizations. Engagements —

Health and Human Services Commission (HHSC) – Austin, Texas (2020 - Present) Senior Program Manager

CivTek International – Sacramento, California (2017 - 2020) Chief Information Officer (CIO)

L.A. Care - Los Angeles, California via FlexTech (2016 - 2017) Operational Readiness and Business Continuity Program Director eBay - San Jose, California via ZedVentures (2015 - 16) Business Continuity/Disaster Recovery Program Manager/SME for eBay Office of the CIO Health Plan of San Joaquin (HPSJ) - French Camp, California 2012 - 2015 Director, IT Application Services and Support

The Cross Connection - Elk Grove, California 2006 - 2012 Principal, Account Executive & Consultant

Engagements —

California Prison Industry Authority, Folsom, CA (2011-12) Sr. IT Consultant, BCP SME and Project Manager

Sutter Health Information Systems, Rancho Cordova, CA (2011-12) Sr. Project Manager supporting warehouse and enterprise decision support system projects NFL Digital Media Properties, Los Angeles, CA (Jan-Aug 2011) Sr. BCP Specialist

Department of Motor Vehicles (DMV), Sacramento, CA (2009-10) Senior IT Consultant, BCP SME and Project Manager

Department of Technology Services, (DTS, now OTECH), Rancho Cordova, CA (Jan-Jun 2008) Sr. BCP Consultant

University of California at Berkeley (UCB), (2007-08) Director/Project Manager, IT Projects

CalHFA, Sacramento, CA (Jun-Oct 2007)

Sr. IT Consultant, BCP Subject Matter Expert (SME) APG, Rancho Cordova, CA (2006-07)

Director, Information Technology

GoldenGate Software, Inc. - San Francisco, California 2001 - 2006 Director, Global Information Technology (GIT)

Earlier Career:

Foodconnex Worldwide - Auburn, California, VP of Operations CampusEngine.com - Folsom, California, Director of Application Engineering SegaSoft Networks, Incorporated - San Francisco, California, Director of Decision Support Bank of America - Concord, California, Consulting Systems Engineer Wells Fargo Bank - Walnut Creek, California, Lead Technology Consultant ROSS Stores, Inc. - Newark, California, Sr. Applications Consultant *******@***-****.*** Warren T Cross P. 4 of 4

Education & Development

MBA - University of Phoenix, Sacramento, CA

BS, Computer Information Systems - DeVry University, Atlanta, GA

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