Administrative Assistant Deputy Director

Scott Hobson

**** *** ***** ****. #**** Honolulu, HI 96815

**********@*****.*** - 808-***-****

WORK EXPERIENCE

Deputy Director of Operations

Pacific Gateway Center – Honolulu, HI. 08-2022 – present Develop, implement, and monitor the policies and procedures of Pacific Gateway Center (PGC) and serve as resource and point of contact to PGC departments and programs on operational policies and procedures.

Coordinate departments to ensure effective and efficient deployment of human, physical, and financial assets efficiently and effectively.

Serve as primary point of contact on issues and/or feedback on policies and procedures. Develop, maintain, and recommend improvements to office and agency processes, evaluating process flow and process performance in each department. Maintain agreements, correspondence, and related to PGCs legal, business, and operations statuses.

Execute, maintain, and periodically evaluate vendor contracts for routine maintenance, software, construction, and other outsourced services.

Assist in preparation, conformance, and evaluation of the agency budget, with special consideration of asset performance.

Oversee performance review and evaluation process, including training of PGC staff, as needed. Evaluate the performance of the administrative team, including the administrative assistant and clerical staff.

Assist the Executive Director and Deputy Director of Programs in preparing performance evaluations for program and maintenance staff, including final reports, and recommendations. Schedule training, assign and manage benefits, manage disciplinary actions, review policy, verify employability, separations, and other HR matters.

Maintain and update PGC’s personnel files.

Ensure the safe and efficient use of physical infrastructure to support PGC programs. Design, operate, and maintain preventative maintenance schedules. Facilitate and coordinate facility repair with third party vendors. Develop, plan, and make recommendations on long-term maintenance. Design and develop safety, security and emergency response procedures, and implement appropriate training for personnel.

Manage lease/sublease agreements.

Program Manager

Lanakila Pacific Meals on Wheels – Honolulu, HI 09-2019 – 03-2022 Oversee four areas of direct reports, which include a staff of 11 and 200 active volunteers. Delivery oversight for 40,000 meals monthly, at a high point, 59,000. HR functions – job description development, training, hire/fire authority. Oversee all volunteer recruitment and participation. Maintain EAD compliance and standards.

Accounting – monthly bookkeeping and reconciliation of all private pay accounts. Write/revise standard operating procedures for the department. Responsible for all ordering – food and supplies.

Maintenance of the fleet and other company assets. Operations Manager

RE/MAX Honolulu - Honolulu, HI – 01- 2017 – 07-2018 Responsible for revenue collection in excess of $7,200,000 Design SOP for accounting and operational flow.

Review all property management contracts.

Fulfill state tax reporting.

Oversee all 1099 reporting requirements.

Meeting and management reporting weekly.

Responsible for all accounting payables and receivables. Audit and review operational processes.

Maintain best practices for ongoing changes, requirements, and guidelines. Project/Office Manager

Honolulu Property Management - Honolulu, HI - 07-2015 – 01-2017 Responsible for collection of revenue in excess of $12,000,000. Accountable for all business operations.

Develop and implement all SOP and controls.

Write and review contracts.

Create and update job descriptions.

Script all marketing collateral.

Monitor company payables and receivables.

Train, develop, and manage all personnel including hire/fire authority. Direct an international call/maintenance center.

Oversee all projects.

Report development for internal projects.

Audit contracts and all operational processes.

Fulfill state reporting obligations.

Meeting and management reporting with President, COO, sales staff, and call center employees. Responsible for the Meals on Wheels program at Lanakila Pacific. Store Manager

RadioShack - Honolulu, HI – 11-2013 – 03-2015

Managed a $600,000 revenue-producing store.

Hired, trained, and developed employees.

Audited store inventory reports.

Responsible for P&L and daily accounting/reconciliations. Placed shipments and merchandising.

Directed daily store operations.

Increased revenue by 22%.

EDUCATION

B.S. in Political Science

Illinois State University – 1995

Normal, IL 61761

Contact this candidate