Transportation operations management

Ronald W. Starleper

** ********** ***** 443-***-****

Cockeysville, MD 21030 ***********@*****.***

SUMMARY

Detailed, customer-centric Manager determined to increase company efficiency through safety and structured management methods. Systematized and diligent, with excellent oral and interpersonal communication skills. Successful in transportation, construction, automotive parts and repair sales motivating dynamic teams.

EXPERIENCE

AMAZOM T.O.M. (Transportation Operations Management) July 2020 - Present Tier 3 Transportation Associate.

• Manage the Trailer yard for inbound and outbound operations

• Operate Hostlers within the Trailer yard

• Operate Tractors for over-the-road trailer movement

• P.D.T. (Pier Driver Trainer) for new TOM associates

• POC – Running operations for the daily shift

Integrity Staffing Solutions – Coverted over to AMAZON on July 2020 April 2020 – July 2020 Employment at Amazon – MDT2 Warehouse during the COVID-19 Pandemic Walk Like A Dog Nov. 2019 – April 2020

Professional Pet Care Services

GPC – Napa Auto Parts Jan. 2019 – Nov. 2019

Commercial Outside Sales Consultant, Central Maryland

• Analyze and Evaluate individual store personnel and the company procedures they use and not use

• Work with individual NAPA Store Managers to develop and implement procedures to improve internal and external commercial sales

• Call on existing and new customers to build relations through customer service and competitive pricing for each Napa Store

Loch Raven Remodeling Co. Oct. 2011- Dec. 2018

General Manager, Fallston MD

• Managed 12+ laborers/ subcontractors for all projects

• Increased sales by 20% through local networking and marketing

• Improved profits by cutting expenses through negotiation with local suppliers

• Promote ancillary services to all customers by providing detailed quotations with options

• Estimate materials needed to complete jobs; order and maintain all supplies and equipment

• Maintain customer communication and welcome feedback to enhance the customer experience Monro Muffler and Brake

Manager, Baltimore MD Aug. 2007- Sept. 2011

• Managed 8+ employees and evaluated performance weekly

• Implemented enhanced communication/persuasion skills while understanding the customer need

• Assigned and oversaw the completion of daily team tasks (i.e. safety inspections, quality control)

• Promoted and produced service and parts sales

• Composed and reviewed all customer quotations

• Lead Safety and Hazardous Waste Programs

Jimmy O’Donnell’s Pub & Restaurant Sept. 1999-July 2007 Owner, Baltimore MD

• Managed 20+ employees comprising of bartenders, waitresses, chefs, and custodial workers

• Increased sales by 40% and profit by 30% within the first 6 months of opening

• Implemented policies to enable business efficiency ensuring employee/company growth

• Organized all aspects of restaurant and entertainment development

• Maryland Food Safety Certified

EDUCATION & CERTIFICATIONS

Baltimore County Community College-Business Concentration 1981-2023 Professional Development Courses

• Dale Carnegie Sales Training

• Team Development Management Course

• Safety Coordinator/Fire Suppression Certificate

• License Health & Life for State of Maryland

• Conceal and Carry License for the State of Maryland and Utah Skills

• Maryland Class A CDL License

• Time management/scheduling

• Shipping and Receiving

• Manufacturing Line Production

• Leadership experience

• Team oriented

• Proficient in Microsoft Office (Word/Outlook)

Awards

• Store Manager of the Year-Kimmel Tire 1998

• Salesman of the Year-Kimmel Tire 1997

• Platinum Performance Award-Kimmel Tire 1997

References available upon request.

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