Supply Chain Management

Nazyr Francis

**** ******** *** *, *******, ON M*K 2N4 ************@*****.*** +1-647-***-****

Aspiring Supply Chain Professional B.Comm SCM (April 2025)

Motivated and detail-oriented Supply Chain Management student with hands-on co-op experience in inventory control, logistics coordination, and warehouse operations. Skilled in ERP systems, process mapping, and e-commerce fulfillment. Proven ability to collaborate with cross-functional teams, meet operational targets, and contribute to workflow efficiency in fast-paced environments.

Education

Bachelor of Supply Chain Management

Humber College, Etobicoke, ON

September 2022 - April 2025

College Diploma in Business Management

Humber College, Toronto, ON

September 2020 - April 2022

High School Diploma

Neil McNeil High School, Toronto, ON

June 2017

Work Experience

Customer Service Representative

SuccessfulMatch.com, Toronto, ON

May 2017 – February 2025

- Delivered customer support via phone, email, and live chat for a global online dating platform.

- Resolved user account issues, billing inquiries, and technical problems with empathy and efficiency.

- Documented customer interactions and feedback to improve service workflows.

- Maintained a 95%+ satisfaction rating while managing daily inquiries.

- Trained and mentored new team members to ensure consistent service standards.

Supply Chain Co-Op Intern

Habitat for Humanity ReStore, Scarborough, ON

August 2024 - December 2024

-Managed inventory and maintained accurate records of incoming and outgoing materials.

-Coordinated organization and replenishment of store furniture to optimize customer experience.

-Collaborated with volunteers and staff to maintain efficient warehouse operations.

-Assisted in managing the online Shopify store, uploading new items and fulfilling customer orders.

-Coordinated deliveries from trucks and customers to the store.

Warehouse Associate

Amazon, Oakville, ON

October 2019 - January 2020

-Operated forklifts to transport materials and products safely and efficiently.

-Ensured adherence to safety protocols in material handling processes.

-Left position to focus on education.

Administrative Assistant / Support Staff

Evangel Hall Mission (EHM), Toronto, ON

Nazyr Francis

2283 Eglinton Ave E, Toronto, ON M1K 2N4 ************@*****.*** +1-647-***-****

May 2019 - August 2019

-Filed forms and organized documentation for EHM residents in coordination with the City of Toronto.

-Coordinated weekly staff meetings and supported administrative tasks.

-Volunteered at the attached soup kitchen to support community engagement.

Auditor

GFL Waste Management, Toronto, ON

May 2018 - June 2018

-Conducted audits of recycled materials from various condominiums to ensure regulatory compliance.

-Assisted with cleanup and organization efforts to improve efficiency.

Extracurricular Activities

Varsity Men's Volleyball Team Member

Humber College (2019 - Present)

-Demonstrated teamwork and discipline as part of a competitive athletic program.

-Balanced academic and athletic responsibilities effectively.

-Contributed to multiple championship-level team performances.

Additional Information

-Passionate about fostering inclusive communities and contributing to team success.

-Strong commitment to sustainability and continuous improvement.

Skills

-Microsoft Office (Excel, Word, PowerPoint)

-Inventory Management and Optimization

-Logistics Planning and Coordination

-Understanding of ERP Systems

-Data Analysis and Visualization

-Knowledge of Supply Chain Sustainability

-Basics of Project Management

-Lean Manufacturing Principles

-E-Commerce Fulfillment

-Process Mapping and Workflow Optimization

-Order Processing and Fulfillment

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