Information Technology, Customer Service, Data analyst, Data processor

Cyprian Wambari

**** ******* ***** ****, ** ***** 314-***-**** *********@*****.***

PROFESSIONAL PROFILE

Data management & Information Technology oriented professional with 11+ years of data processing, customer service and Account management duties. Able to coordinate workflows, handle and maintain & account for records, and communicate effectively with co-workers and

clients . Follows policies, procedures, and guidelines to ensure quality. Maintains and safeguards clients’ privacy and confidentiality as well as current trends and practices in working principles and government regulations and HIPPA certification

Dependable, likeable and responsible

Team player who performs at high levels of productivity in fast-paced environments.

Reliable, adaptable and trustworthy

Demonstrates independent work initiative, sound judgment, and attention to detail.

Strong written and verbal communication skills and a critical thinker and good listener

COMPUTER SKILLS

3M Coding and Reimbursement System Power BI Tableau

Microsoft Office Applications – proficient in Excel, Word, PowerPoint, Spreadsheets, Access, Outlook,

Communication Platforms - MS Teams, Zoom. Typing Speed: 32 WPM; Proficient in Data entry tasks

KEY QUALIFICATIONS

Bachelor of science in Information Technology Health Information Management (HIM) Medical Records Management Associate of Science Degree – Tax Law & Administration, HIPAA Compliance Data entry quality and management Customer Service and Administration Data processing and Accounting Real Estate Salesperson Texas Life insurance Certified.

EDUCATION

Ultimate Medical Academy Associate of Science Degree - Health Information Technology, 2021

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

JKUAT University - Kenya, Africa Associate of Science Degree – Tax Law & Administration, 2018

JKUAT University - Kenya, Africa Bachelor of Science Degree - Information Technology, 2011

PROFESSIONAL EXPERIENCE

CHUBB Progress point O’Fallon, MO 02/20/2023- to 09/27/2024

Data Processor recreational marine Department

Job Responsibilities:

• Provided technical, operational, and customer service support to Recreational Marine managers, underwriters, and brokers as it relates to quoting, binding and issuing new business, renewals, policy changes and other processing life cycle functions.

• Prioritized work across various products and regions to ensure service level agreements are met.

• Analyzed submissions and policy changes to ensure the information provided is complete and accurate.

• Corresponded with appropriate entities to obtain required information and follow through to resolution.

• Accurately and effectively performed required data entry and system transactions.

• Referred questions and problems that are above and beyond approved authority levels to the underwriter or manager.

• Recognized, prioritized, and escalated concerns that have the potential to impact or compromise underwriting integrity.

• Accurately recorded activities on time to ensure quality, productivity and utilization expectations are met.

• Supported the implementation of new processes, participating in the upfront analysis and providing technical input if requested.

• Worked with management to create the best business practices, improve workflow and efficiency through operational reviews and system enhancements.

• Developed a good, honest, open working relationship with Marine management, underwriters, and agents.

• Expressed personal and professional development goals with team leaders to ensure they are aligned with the overall goals of the organization and business support units.

Allianz Progress point O'Fallon, MO

Accounting Associate Trainee 7/2022-8/2022

Trained on credit control functions of accounts receivable, payables and settlements.

Shadowed on how to identify and analyze all accounts differences and how to liaise with Underwriting and the brokers to ensure that all items are booked correctly, and differences are resolved in a professional manner and on a timely basis.

Trained on how to maintain an abeyance system and recommend write offs where applicable

Trained on how to Coordinate, transfer, and reconcile data from interfaces of front-end systems

Trained on how to prepare monthly cash, receivable and payable and other account reconciliations, analysis, and related journal entries.

Archiving records to satisfy audit and statutory requirements.

Trained on how to collaborate with other Functional areas (Operations, Accounting, Claims) in establishing processes, booking flows and accuracy completeness controls.

SITEL at Home UnitedHealthcare Medicare Solutions 11/2021- 12/2021

Customer Service Representative -Medicare & Retirement

Handling Complains, Appeals and Grievances.

Answering Calls and offering first call resolutions.

Worked successfully in a fully remote environment.

Maintaining and updating member accounts.

Amazon - St. Louis, MO 05/2021 – 08/2021

Sorting Associate

Pick customer orders on all levels of a multi-level mezzanine while meeting deadlines.

Pack and ship orders and troubleshot problems to resolution.

Adhere to strict safety, quality, and production standards in a fast-paced environment.

Kenya Revenue Authority - Nairobi, Kenya 01/2011 - 01/2020

Revenue Officer / Administrative Support / Customer Service Representative

Completed data entry and administrative tasks, processed income tax refunds, and trained new employees.

Identified and analyzed all income tax accounts differences and liaise with the agents to ensure all items are entered correctly and differences are resolved in a professional manner.

Compiled weekly and monthly revenue reports and handled and resolved customer questions and complaints.

Responded to emails, worked in fast paced environment, and documented manually and in I-Tax software.

Recommended write offs where applicable.

Performed credit control functions of Income receivable/payable and related account reconciliation as assigned.

Coordinated, transferred, and reconciled data from interfaces of front-end systems.

Archived records to the satisfaction of Audit and Statutory requirements.

On an ongoing basis, properly accounted for all collections through timely application on the I-Tax platform.

REFERRALS

Jennifer Perry

Operations Manager, Recreational Marine, Personal Risk Services

636-***-**** (O)

636-***-**** (M)

E ********.****@*****.***

Scott Stringer

CEO/ Project Manager

Fanaka Homes, LLC

Tel: +1-314-***-****

Gilead Farha

McCarthy McCarthy Building Company

St Louis, Mo

Tel: +1-314-***-****

Contact this candidate