Customer Service Representative
Resume:
Robin Acord
Eager to work for a growing, innovative company where I can utilize my skills to grow
success for the company.
Medical Lake, WA 99022
**********@******.***
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Fulfillment Specialist
Amazon Warehouse - Spokane, WA
July 2020 to Present
• Order fulfillment is all the steps a company takes between receiving a new order and placing that order into the customer's hands
• The practice involves warehousing, picking and packing the product, shipping it and sending an automated email to the customer to let them know the order is in
• Work varies areas of the FC
• Simple Record Count
• Verify numbers of products in Pods/Bins
Substitute - Various jobs
Medical Lake School District - Medical Lake, WA
September 2010 to June 2011
• Substituted for high school counseling office secretary, answering phones, processing transcript request, filing, and extra projects for counselors
• Substituted for extra lunch help and playground supervisory assistant at Medical Lake Elementary and Hallett Elementary
• Worked with special needs children in the resource room for reading, math, and vocabulary at Medical Lake Elementary
Account Manager - Licensed Property and Casualty agent in Washington State Fidelity Associates - Spokane, WA
October 2007 to June 2010
• Provide assistance to policy holders with underwriting, claims, billing and new sales
• Actively cross sell additional lines of business and coverages
• Assist customers face to face as well as over the phone
• Prepared quotes for clients and sales representatives for policy changes and new business
• Processed changes on policies, including new business quotes, including handling of policy payments and obtained required forms
National Customer Service Representative II
Amica Mutual Insurance - Spokane, WA
July 2002 to October 2007
• Licensed Property and Casualty agent in all states
• Provide assistance to policy holders with underwriting, claims, billing and new sales
• Actively cross sell additional lines of business and coverage
• Assist management with newly hired agents training
• Traveled to home office in Rhode Island to assist with the new computer system Customer Service Representative
AT&T Broadband - Spokane, WA
January 2000 to April 2001
• Call center for cable television
• Sold new services
• Up sold customers - I was consistently one of the top sellers
• Front counter assistance to customers making payments, moving, exchanging equipment or disconnecting service
• Assisted customers with trouble shooting cable boxes or reprogramming remotes
• Coded new service and disconnects
• Assisted with new hire training
• Facility closed April 2001
Officer for Complaints/New Cases
F.B.I. - Seattle, WA
October 1990 to August 1994
• Officer for clients to talk too
• I would take detailed reports from citizens that wanted to provide tips for cases, open a new case, or just listen to citizens
• Ran the dispatch room, entered wants and warrants in WASIS and NCIC
• Ran skip tracing to locate felons
• Assisted agents with locating individuals in cases
• Ran the security vault with highly classified communications from other agencies, including from The President of the United State
• Worked numerous raids
Received numerous letters of accomplishment from cases I worked on including monetary awards Left the F.B.I. to attend college
Education
A.A.S.
Shoreline Community College
Skills
• Billing (10+ years)
• Data Entry (10+ years)
• Filing (10+ years)
• Medical Terminology (2 years)
• Organizational Skills (10+ years)
• Excel (Less than 1 year)
• Outlook (10+ years)
• Scheduling (2 years)
• CPR (7 years)
• Cashier (10+ years)
• Receptionist (10+ years)
• Time Management (10+ years)
• Restaurant Experience (2 years)
• Customer Service (10+ years)
• Account Management (10+ years)
• Autism Experience (2 years)
• Insurance Sales (10+ years)
• Special Needs (2 years)
• Underwriting (2 years)
• Order Fulfillment (Less than 1 year)
• Packaging (Less than 1 year)
• Credit Analysis (1 year)
• Office Management (2 years)
• Upselling (10+ years)
• Accounting (5 years)
• Negotiation (2 years)
• Banking (5 years)
• Accounts Receivable (2 years)
• Salesforce (10+ years)
• Bookkeeping (2 years)
• Research (3 years)
• Merchandising (2 years)
• Pricing (3 years)
• Marketing (2 years)
• Accounts Payable (1 year)
• Recruiting (2 years)
• Microsoft Powerpoint (2 years)
• Event Planning (4 years)
• Management
• CRM Software
• Sales
Assessments
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Scheduling — Proficient
August 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Attention to Detail — Familiar
August 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Working with MS Word Documents — Proficient
August 2020
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Proficient
Data Entry: Accuracy — Highly Proficient
August 2020
Entering data quickly and accurately.
Full results: Highly Proficient
Basic Computer Skills: PC — Proficient
August 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
WASIS
NCIC
RADIO Dispatcher
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