Customer Service Executive Assistant

Thierry Read

*********@*****.*** 786-***-**** Miami, FL

SUMMARY Seeking Personal Assistant role with 25 years of diverse experience in executive support and management. Proven track record as Executive Assistant and Office Manager, adept at coordinating business travel, managing office supplies, and supporting senior executives. Fluent in English and French, proficient in Microsoft Office and QuickBooks, ensuring efficient communication and organization. WORK EXPERIENCE Lyft/Uber/Indrive Miami, FL

Self-Employed Driver 2021 - 2024

• Completed over 15,000 rides with consistently excellent customer ratings over a four-year period, demonstrating reliability and exceptional service quality.

• Provided safe, reliable, and efficient transportation services to a diverse clientele, ensuring high levels of customer satisfaction through excellent communication and navigation skills.

Blair House Condominium Bay Harbor Islands, FL

Concierge 2019 - 2021

• Managed front desk operations by providing exceptional customer service, addressing resident inquiries, coordinating deliveries, and ensuring a welcoming and secure environment for all guests and residents. Lina’s Paris Miami, FL

General Restaurant Manager 2019 - 2019

• Led daily operations and strategic initiatives at Lina’s Paris, enhancing customer satisfaction and optimizing staff performance to achieve a 15% increase in revenue. La Provence French Bakery Miami Beach, FL

Store Manager 2018 - 2019

• Managed daily operations of La Provence French Bakery, including staff supervision, inventory control, and customer service excellence, resulting in increased sales and enhanced customer satisfaction. The Daily Creative Food, Co Miami Beach, FL

Head Cashier 2017 - 2017

• Managed daily cash operations and ensured accurate transaction processing, while providing exceptional customer service and supervising a team of cashiers to maintain efficient workflow and resolve any discrepancies. Astrid & Stephanie French Bakery Miami Beach, FL

Store Manager 2013 - 2016

• Managed daily operations of the bakery, including staff supervision, inventory control, and customer service, resulting in increased efficiency and customer satisfaction.

Impark & Standard Parking Miami Beach, FL

Cashier Supervisor 2011 - 2012

• Oversaw cashier operations and provided supervisory guidance at multiple public garages and parking locations, ensuring smooth and efficient transaction processes.

• Acted as the primary liaison, facilitating effective communication and coordination between open public garages and parking lots to optimize operational efficiency. Rex Doors, LLC Pompano Beach, FL

Co-Owner and Sales Director 2009 - 2010

• Supervised sales staff and analyzed sales volumes to optimize performance and drive revenue growth.

• Organized and attended home shows to enhance brand visibility and foster client relationships.

NAS Unlimited Doors, LLC Hialeah, FL

Executive Officer, Showroom Manager 2007 - 2009

• Managed executive-level tasks and supported daily operations, ensuring seamless coordination and communication within the executive team.

• Represented the company as a Senior Sales Representative at industry home shows, contributing to increased visibility and client engagement. PVC Windoors, Inc North Miami, FL

Executive Assistant 2007 - 2007

• Managed international freight shipment documentation and facilitated smooth logistical operations, enhancing organizational efficiency.

• Oversaw inventory and procurement of office, kitchen, and cleaning supplies while preparing and organizing payroll timesheets, ensuring seamless office functionality.

Miami Investment LLC Miami Beach, FL

Receptionist 2004 - 2005

• Supported office efficiency through data entry, phone operations, and administrative tasks, contributing to a well-organized work environment. Baltimore County Housing Office Towson, MD

Rental Subsidy Technician 2000 - 2003

• Managed Section 8 Housing applications and communications, ensuring compliance and efficient processing.

Rental Subsidy Technician 2000 - 2003

• Processed and reviewed Section 8 Housing applications, ensuring accurate data entry and compliance with eligibility requirements.

• Managed communication with applicants and third parties, addressing inquiries and handling paperwork for Section 8 recertification. EDUCATION Banking Technology Institute of Paris

Equivalent to BA Degree in USA, Economics, Finance, French Accounting, French Business and Tax Law

Paris, France

1988

Banking Technology Institute of Paris

Professional Banking Degree, Economics, Finance, French Accounting, French Business and Tax Law

Paris, France

1986

SKILLS Microsoft Word • Excel • Outlook • QuickBooks • Fluently Bilingual English-French

• Communication • Organizational Skills • Discretion and Confidentiality • Time Management • Problem-Solving • Calendar Management • Travel Coordination • Confidentiality

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