Customer Service Team Leader

JOHN B. SIMMONS

Conyers, GA M: 954-***-**** **********@****.***

Summary

Motivated Customer Service Representative committed to providing high-quality service for a

superior guest experience. Positive personality with excellent interpersonal and relationship building skills, improving customer service satisfaction and loyalty. Successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader.

Skills

Microsoft Suite, Computer Skills, Customer Service, Leadership, Time Management

Experience

Logistics Coordinator

Quality Seafood Sept. 2022 – Aug. 2024

Coordinate shipping and deliveries to facilities

Coordinate transportation routes for the maneuvering of goods

Negotiate with suppliers and customers

Develop and maintain business relationships

Review shipment contents and purchase orders before transporting them from facilities

Schedule and coordinate inspections USDA and USDC

Determine and implement new supply strategies

Manage multiple priorities in an organized manner

Write and maintain accurate up to date files for all customers

Assist sales team and coordinate efforts

Process project request

Deputy Specialist Team Leader Jan 2003 to Apr 2022

17th Judicial Court of Broward County Plantation, FL

Deputy Specialist Team Leader

Delegated daily tasks to team members to optimize group productivity.

Mentored newly hired employees on machine operations and implemented training on

safety procedures to prevent injuries.

Promoted to leadership position in recognition of strong work ethic and provided

exceptional customer service.

Allocated resources and organized processes within assigned area of responsibility to

drive efficiency and productivity.

Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Recommended and executed improvements for production and product quality.

Fostered positive employee relationships through communication, training and

development coaching.

Account Manager – Credit and Collections Apr 2001 to Dec 2002

Aspex Manhattan Design Eyewear Miramar, FL

Communicated with clients via email, phone, online presentations, screen-share and

in-person meetings.

Grew customer base by identifying needs for relevant product solutions to fit client

budgets and schedules.

Cultivated new accounts and provided value-added services to existing clients to

increase overall revenue.

Negotiated product pricing, freight rates and delivery and payment terms to beat

competition and elevate client retention.

Developed successful customer relationships and quickly resolved service requests to

increase sales.

Acted as main point of contact in matters relating to client concerns and needs.

Implemented and facilitated operational facilities to develop customer service

protocols and standards.

Provided alternative tactics to solving problems and satisfying customer needs to

deescalate customer interactions.

Account Manager – Credit and Collections November 2000 to April 2001

November Sports Time International

Norcross, Georgia

Account Manager – Credit and Collections

Responsible for post-sale account retention through customer contact and follow ups

Analyze customer needs and make recommendations

Maintain,review contracts for renewal and updates

Handle any changes on service requested by the customer

Provide regular and timely reports on sales orders required by management

Maintain current knowledge of sport-time products to market to potential customers

Marketing strategies

November 1998 to October 2000

Art Institute of Fort Lauderdale

Collection Specialist

Responsible for all aspects of cash receipts

Provide Customer Service

Billing and Collections for current and noncurrent students

Prepare monthly/quarterly collection reports,

Prepare delinquent default status on Perkins loans through collection procedures

Assist Student Financial Services –compliance and verification notices

Assist Student Accounting Office – accurate student accounting, record keeping, A/R

Assist Department of Education/Art Institute

Languages

English, Tagalog

Education and Training

BBA, Business Administration and Management

Massey Business College/Georgia State Atlanta, GA

Recognitions

Recognized as Employee of the month for outstanding performance and team

contributions.

Consistently maintained high customer satisfaction ratings.

Led team to achieve goals earning recognition from upper management and financial

reward.

References available upon Request

Contact this candidate