Network Engineer/IT Support Specialist
Resume:
Tyrone Giles
New York, NY 10116
Mobile: 917-***-****
email:********@*******.***
Network Engineer\ Systems Administrator\ Desktop Support Specialist \Help Desk Support: Solutions driven professional providing rapid and client focused technical support. Capacity to identify root causes and direct users to lasting resolutions. Adept at articulating complex technical concepts to users of varying technical understanding. Well versed in a variety of common operating systems, applications, and hardware with an ability to master new tools and technologies quickly. Outstanding interpersonal skills.
Areas of Experience:
• System Implementation • Client Relationship Management
• Root Cause Analysis • Liaison Between Vendor & Client
• Ad Hoc Maintenance • Preventive Maintenance & Data Recovery
• Break/ Fix - Audio & Video Support • Cyber & CCTV Security Camera Analysis
• End-User Training & Client Support • HIPAA Compliance & Service Level Agreements
Education:
New York Institute of Technology, New York, NY.
Electrical Mechanical Computer Technology
Electrical Engineering Technology
Technical Proficiencies:
Platform Windows 10, 11, Chrome OS, Apple OSX, IOS and Android. Legacy Platforms: Server 2003, 2008, 2012, 2016, MS-DOS, XP, Vista, 7 and 8. TCP/IP, DNS, DHCP, SMTP, HTTP, POP3, IMAP, MDM. Hardware: Dell/ HP Servers, Desktops, Notebooks, Apple. Multi- Function Lexmark, HP, Canon, Sharp, Toshiba, Ricoh, Printers, Scanners, Large Form Plotter printers, POS, VOIP Phones, Legacy Cisco 8851, Cisco CS-300, RV-1300, AC5400, WRT AC3200, E1200, WS-C3560, SG350-10P, Yealink, Panasonic hybrid phones, Polycom, all mobile devices, Smart boards, Projectors, TV Monitors, Displays, various Routers and Access Points, Cloud Computing, Acquisitions, deployment. Break/fix, Roll- outs, System Migrations and Security Cameras installations, Zoom Conferencing setups. Applications: Microsoft Office, 365, Teams, Symantec Ghost, Norton Antivirus, Bit Defender, End Point, Sophos Firewall, MacAfee, FortiGate, Bit Defender Box, Specialty software Mogo, Dentrix, Epic, Practice Fusion, Tax Wise, Quick Books, Right Click, Citrix, SaaS, PaaS, LaaS, Team Viewer, Log Me In, Zoom, Hyper-V, VM Ware Workstation, Fusion, Adobe.
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Work Experience:
Health Styles Medical Clinic, Brooklyn, NY. November 22, 2016 to Present Network Engineer, Administrative and Desktop Support Specialist. (Contracted per assignment located in downtown Brooklyn, NY). Provides Desktop, User and Network Administration support presently. Monitor’s network performance for bottlenecking. Replaced network’s cat5e cabling to cat6. Re-mapped medical clinic’s Canon IR-ADV 715 multi-function copier to all 14 office workstations. Mapped and shared scanner folders. Updated workstation’s operating systems, antivirus software, supplemental applications and hardware drivers. Scanned for viruses, malware and internet security intrusion. Serves as a liaison between third party vendors. Consults with client to deploy end-of-life software and peripherals. In addition, suggest updating hardware and software for better over-all system operating efficiency. Page-1
Charles Krypell, Inc., New York, NY September 20, 2001 to Present
(Contracted annually and Contracted per assignment) Network Engineer Administrative, Desktop Support and Helpdesk liaison for twenty-three years. Migrated, rolled out previous data and hardware. Designed, constructed and upgraded current network which included a Dell R820 Server with Data Center, twenty-six custom built Windows 7 Ultimate workstations, now using Windows 10 Pro; multiple Lexmark Color Laser printers, switches, flatbed scanners, handheld barcode scanners, Epson, Symbol, Handheld, Zebra, IBM POS printers. iMac's using VM Ware Fusion virtual PC Software. Mount Pleasant Christian Academy International (MPCAI), New York, NY June 2, 2009 to Present
(Contracted per assignment located in Harlem, NY) Provides Network Engineering, Administrative and Desktop Support servicing various locations onsite and remotely for the Dean. Redesigned network, Purchased Dell, HP, computers, printers, switches and various peripherals for the school. Installed and maintain the security cameras throughout the school. Kingdom Christian Culture Centers (KCCC), Yonkers, NY. June 9, 2018 to Present IT and CCTV Camera Security Surveillance Administrator. (Contracted per assignment located in Yonkers, NY). Redesigned and configured multiple networks, which consists of wireless, local, security cameras, computers, multi- function copiers, VIOP Yealink phones, TV’s and a 10 by 10- foot LED screen. Construct CCTV security camera systems based on client needs and budget. Negotiated prices and purchases with third party vendors. IT and security camera surveillance support for thirty cameras located in two remote locations.
Fordham University, Lincoln Center, New York, NY; Rose Hill Campus, Bronx, NY. August 22, to October 26 2018 L2/L3 User Support Specialist. (Contracted per assignment located in Manhattan and the Bronx, NY). Provided level two, three and White Glove tech support for all departments consisting of 1,500 plus staff members, faculty, executives and VIP personnel. Troubleshoots, updates, rollouts and deploys faulty Mac's, HP Elite G series desktop’s, laptops, printers, other peripherals and applications throughout both campuses. Migrated Mac's and PC’s. Mapped all migrated workstations to Universities’ domain using LANDesk Active Directory. Imaged Mac’s with OSX High Sierra and PC’s with Windows 10 Pro. Upgraded Windows 7 Pro to Windows 10 Pro. Worked with Easy Vista IT service management software. Created service tickets. Installed LANDesk, On-Base, Office 2016, Adobe Pro and other University preparatory software. Assisted work study technology students. Trained new User Support consultants.
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