Customer Service Data Entry

Shade Willis

*********@*****.***

510-***-****

Newark, CA 94560

Education:

Berkeley High School - Berkeley, CA

High School Diploma

Skills:

Customer Service

Billing and Payment

Adobe

MS Excel

Salesforce

Scanning

Loan Processing

Record Keeping

Paperwork

Data Entry

Call handling

Escalations Handling

Experience:

Tesla – Hayward, CA May 2019 – April 2024

Funding Specialist / Customer Service

Prepare and submit contracts to finalize loans with banks via Adobe per banks request.

Records information and enters data quality in multiple record keeping systems including but not limited to salesforce.

Follow up with lenders multiple times a day to ensure cash is paid for loans.

Answer incoming emails from multiple groups in both personal and funding team inbox.

Interact with AR team to investigate if loans were paid.

Participates in testing of new and updated forms and processes.

Utilizing Microsoft Excel for financing comparisons.

Provide email comparison to customers with cost of ownership figures.

Faxing and scanning financing paperwork to our bank partners.

Creating funding package paperwork for FedEx.

Data entry into salesforce.

AT&T - Santa Clara, CA November 2007- April 2019

Sales Support Representative / Customer Support

• Deliver AT&T’s “Our Retail Promise”

• Provided excellent customer service to retail shoppers

• Processed credit cards, cash and checks

• Effectively resolved customers inquires with the ability to remain calm under pressure and apply sound judgment

• Ability to adjust communication to fit the need and level of understanding of the receiver

• Assisted with sales when needed

Comcast Call Center – Livermore, CA

Customer Service 2003 - 2007

• Repair Agent for Comcast Call Center

• Handled problematic repair calls for TV, Internet

• Escalation points for customer calls with issues pertaining to connection of equipment, customer service escalation and scheduled appointments for service issues

• In addition, covered billing and payment questions

• Passed monthly customer service measurements

Contact this candidate