Customer Service Data Entry
Resume:
Carri Vogel
Mount Blanchard, OH
************@*****.***
SUMMARY
Extensive experience in Metadata, data entry, customer service, accounts payable/receivable. Serviced national accounts as well as individual customers. Transferred data from manual process to computerized methods and trained employees on new systems. Researched customer sales and use tax exemptions in multiple states. Communicated with internal and external customers through phone, email and live chat. Hire, trained and supervised office staff. Certified Notary Public
SOFTWARE
Image Silo, SharePoint, RightAngle, Vertex, SAP, Salesforce, Workday, Kronos, EDI, Zoom, Teams, Excel, Word, Outlook, Finesse, Jabber and Adobe Acrobat
EXPERIENCE
Marathon Petroleum Company LP - Findlay, OH 2017-2024
Adv Processor/Sales and Use Tax (December 2019 to April 2024)
Researched customer sales and use tax exemptions, to validate exemptions in multiple states
Collected Sales and Use tax exemptions for approximately 50-60 customers daily
Filed exemptions in ImageSilo
Uploaded and added Metadata to SharePoint for logistic support group
Looked up new and existing customers in RightAngle/SAP/SalesForce
Maintained excel spreadsheet for new customer contacts
Set up new exemptions and update exemptions in RightAngle and Vertex
Notarized documents for Sales and Use tax and Motor Fuel
Communicated with internal and external customers to maintain updated exemptions
Temporary position through Time Staffing (December 2017 - January 2019)
Researched, validated and collected sales and use tax exemptions
Scanned and filed exemptions into CertCapture
Communicated with internal and external customers to maintain updated exemptions
Advanced Drainage Systems - Findlay, OH 2006 - 2017
National Accounts Customer Service Rep
Inbound/outbound customer calls and determined pricing based on geographical area
Took and entered orders for National Accounts
Represented company at various trade shows to provide new product information to existing and new customers
Monitored back orders and recorded in RMA/CARs
Ran open order reports and reviewed status with dispatchers and ISC’s
Worked on EDI accounts
Liberty Tax Service - Findlay, OH 2006 - 2012
Tax Processor/Office Supervisor
Hired, trained office staff
Taught courses for income tax certification
Met with tax payers, processed returns and distributed refund checks
Contacted IRS to problem solve client returns
Silverline - Marion, OH 2005 - 2006
Customer Service Rep
Answered approximately 50-60 calls a day and provided quotes as necessary
Negotiated with customer and Home Depot Millwork Associates
Work with Millwork quoting system – specialized in-house
Wrote up PRR’s (pick repair and return) and appropriate credits
Wrote up replacement orders (NCPO) to be faxed
Set up customers for service calls
Three-way call with customers and Home Depot
Checked on PO’s
Made weekly courtesy calls to HD Millwork Expeditors
Used Host Access
Marathon Ashland Petroleum LLC - Findlay, OH 2000 - 2004
Processor/Account
Keyed invoices for wire and ACH payment
Looked up payments for vendors
Wrote up corrections for over and under payments to vendors
Setup approvers for approval authority in the system
Temporary position through Kelly Services 1999 - 2000
Worked in accounts receivable, payable and marketing
United Magazine - Findlay, OH 1997 - 1999
Customer Service
Answered phone and took customers’ orders and checked for accuracy and fulfillments
Accounts Receivable Supervisor
Supervised four employees
Ran monthly closeouts. Sent out monthly statements, reconciled accounts and collections
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