Data Entry Customer Service

SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

RECOGNITIONS

Chesapeake, VA

********.***********@*****.***

BRITTANY PETERSON 757-***-****

Administrative Specialist

Results-driven professional with a strong background in administrative operations, property management, and resource allocation. Experienced in managing daily office functions, coordinating schedules, handling documentation, and supporting organizational objectives. An excellent communicator with the ability to engage effectively with teams, clients, and stakeholders. Holds a Bachelor’s degree in Human Services, bringing a people-centered approach to administrative and operational support. Seeking an opportunity in a dynamic and collaborative environment where I can contribute my skills and expertise.

Map Communications Virginia Beach, VA 2024 - 2025 Administrative & Data Management : Maintained accurate call logs, updated client records, and organized appointment schedules with efficient data entry (40+ WPM). Managed multiple client accounts, ensuring organized and up-to-date records to support smooth operational workflows.

Virtual Reception & Customer Support: Provided world-class phone support and customer service. Efficiently answered and directed high-volume calls, scheduled appointments, coordinated meetings, and conducted follow-up calls to maintain seamless client communication.

Multitasking & Time Management: Prioritized workloads effectively, handling multiple tasks in a fast-paced environment while ensuring accuracy and efficiency. Adapted to flexible schedules, including weekends and holidays, to meet client needs and provide continuous support.

Client Support & Communication: Addressed client inquiries with professionalism.

Gates Hudson & Associates Portsmouth, VA 2023 - 2024 Drucker + Falk, LLC Newport News, VA 2014 - 2022 Inventory & Maintenance Management: Oversaw inventory management of supplies and equipment, ensuring availability and cost-effectiveness.

Scheduling & Maintenance Coordination: Created and managed maintenance schedules to ensure consistent operational flow, facilitating timely repairs and maintenance across all properties to minimize disruptions and maintain property standards. Vendor & Contractor Coordination: Coordinated with vendors and contractors to streamline logistics, improve service delivery, and ensure timely completion of property maintenance and improvements.

Lease Administration: Skilled in managing lease agreements, renewals, including rent collection and late fee management. Managed daily operations of multiple properties, ensuring timely maintenance, effective tenant communication, and adherence to budgetary constraints, resulting in increased tenant satisfaction and reduced vacancy rates.

Old Dominion University,

5115 Hampton Blvd, Norfolk, VA 23529

May 2012

Tidewater Community College

1428 Cedar Road, Chesapeake, VA 23322

May 2009

Administrative Operations & Office

Management

Scheduling & Calendar Management

Microsoft Office Suite (Word, Excel,

Outlook, PowerPoint)

Google Workspace (Docs, Sheets, Gmail,

Calendar)

Document Preparation & Data Entry

Customer Service & Conflict Resolution

Property Management & Lease

Coordination

Multi-Line Phone Systems & Call

Management

Assistant Property Manager of the Year

Leasing Specialist of the Year Nominee

ACE Awards: Community of the Year, Best

Landscaping/Curb Appeal

Outstanding Customer Service Award (Drucker +

Falk)

Outstanding Achievement in Delinquency Control

(Drucker + Falk)

Top Audit Scores (Drucker + Falk)

Satisfactory Resident Satisfaction Award

Virtual Receptionist

Assistant Property Manager / Leasing Specialist

Bachelor of Science in Human Services

Associate of Science

Primary Caregiver for Grandmother

Caregiver Chesapeake, VA 2022-2023

Daily Caregiving: Provided daily care and companionship to my grandmother, ensuring her comfort and well-being through personalized assistance with her activities of daily living.

Care Plan Coordination: Developed and executed personalized care plans, managing the logistics of daily routines, medication schedules, and appointments to ensure consistent and quality care for my grandmother. Scheduled and managed medical appointments, coordinating logistics with healthcare providers to ensure timely care delivery. Logistics: Managed the procurement and logistics of medical supplies, ensuring timely availability for patient needs and maintaining accurate inventory records. Coordinated with healthcare professionals to adjust care plans based on medication and supply requirements, optimizing the effectiveness of care delivery.

Care Planning: Developed and maintained organized care plans, enhancing operational efficiency in daily activities. Teacher (International Volunteer)

Teacher Bali, Indonesia 2013 - 2013

Diversity and Inclusion Coordinator for Educational Programs: Created a culturally inclusive learning environment by developing strategies to address the diverse needs of students, ensuring that all educational activities and materials were accessible to learners from various cultural backgrounds. Adapted logistical operations to ensure resources were effectively allocated and utilized, fostering an inclusive classroom atmosphere that promoted engagement and learning. Educational Logistics and Resource Planning Specialist: Spearheaded the logistical planning and coordination for educational activities by organizing resources, managing schedules, and facilitating smooth classroom operations. Focused on tailoring lesson plans to support different learning styles and ensure cultural inclusivity, ensuring that all students had access to the tools and support necessary for their success.

Overnight Support Assistant

Hope House Foundation Norfolk, VA 2012 - 2013

Resident Care Coordinator: Coordinated logistics for residents' daily living tasks and healthcare, ensuring personalized care and the accurate implementation of individual service plans. Managed and monitored the overall care process to maintain residents' comfort, health, and safety.

Activity and Healthcare Logistics Manager: Managed overnight schedules and logistics for residents, ensuring the timely administration of medications and facilitating smooth transitions between care activities. Prioritized resident safety and well-being by ensuring care activities were well-coordinated and aligned with each resident's unique needs.

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