Customer Service Sales Representative

JILL MOSS

*** ****** ***., ********, ** ***** 626-***-****

SUMMARY OF QUALIFICATIONS:

●Results-oriented, customer-focused professional with over 10+ years in Customer Service & Administrative oriented job roles

●Strong Interpersonal Skills

●Highly effective and reliable working independently, yet still an excellent team player

Computer Proficiencies:

SAP, eDMRM, CEMS, DAHS, SharePoint, OneDrive, Lotus Notes, MS Office programs (Word, Excel, Access, Outlook, PowerPoint), Adobe Acrobat Pro DC, BEx, Ceridian Time Keeping / InView, Marlin Communications Board, Citrix Receiver, AS400 Data Base, Basic Navision, American Contractor Database, Typing 50+/wpm, and 10 key by touch

Education:

Azusa Pacific University, Azusa, CA, Bachelor’s Degree in Biblical Studies

Professional Experience:

Homemaker, Field Inspections, Various, September 2021 – Current

●Moved from Tennessee to Alabama

●Field Inspections with various companies (1099)

●Various part time jobs, retail & restaurants

At Home - Mt. Juliet, TN, #1 Sales Representative, February - August 2021

●Cashier Extraordinaire!

●#1 in Credit Card sales

●Stock returned items

●Reported suspicious activity for anti-theft plan deployment

●Trained many other cashiers extraordinaire

●End of day major cleanup

Southern California Edison – Redlands, CA, Major Facilities Organization, Environmental

Technical Specialist, August 2017 – August 2019

●Track air emissions for 5 Peaker locations for Generation - Eastern Operations

●File, track, organize data in eDMRM for Peakers Permits, Breakdowns, Malfunctions & Deviations

●Run numerous reports in CEMS / DAHS programs for all Peaker locations

●Create reports in Excel for various air emissions tracking purposes, fuel usage, et. al.

●Track annual run hours & fuel usage for Black Start Generators for all Peakers Locations

●Compile data & create report/s for CO emissions under-reporting corrections

●Download all gas bills for each Peaker location, create reports on gas usage

●Converted all paper Safety Training Rosters to electronic form and saved in eDMRM

●Assist setting up All Hands meetings for Eastern Operations, sound checks, assist with clean up

KORE1 – Rancho Cucamonga, CA, Newco Distributors

Purchasing Coordinator, Sept. 2016 – Feb. 2017

●Schedule & Coordinate all incoming truckloads for Purchasing/Receiving departments

●Reconcile all paperwork from receiving before delivering to Accounts Payable department

●Run reports for open purchase orders, advise purchaser when POs were not scheduled

●Create monthly and quarterly reverse POs and Consumer Credit Reports for vendors

●Reconcile discrepancies between POs and what actually shipped/received

●Send discrepancy emails to vendors when overages / shortages / or damages occurred

Southern California Edison – Chino, CA, Compliance Training Group

Analyst-Program/Proj. II, May 2015 – March 2016

●Schedule & Coordinate all Annual Technical Compliance Training classes

●Schedule & Coordinate all New Hire classes for Groundmen / Linemen / Troublemen

●Credit all employees with classes in SAP once they have completed

●Paperwork to employees when hearing shift occurs/explain process to them

●Report hearing shift incidents online

●Monitor & Reply to various Compliance Training Inbox emails

●Enroll external ees / vendors in LMS, (Learning Management System)

●Assign classrooms & print next day’s rosters

●Create PowerPoint with classroom assignments to display on hallway monitor

●Weekly/Monthly reminders for training to all districts

●Prepare timesheets for instructors to send to vendor

Peoples’ Choice Staffing – Ontario, CA, Neovia Logistics

Facility Support, February 2014 – August 2014

●HR Support for a 96 employee facility

●Scheduled and administered new agency employee orientations

●Created monthly employee recognition program in PowerPoint

●Assisted employees with FMLA questions & provided proper paperwork for them

●Sent all Verification of Employment paperwork to Payroll Department

●Tracked employee badges, replaced when needed, reported badge information to Payroll

●Initiated purchase requests in SAP for all invoices and purchases for the facility

●Sent all invoices to AP Department once received into facility

●Reported to / answered all vendor inquiries when expecting payment for invoices · Opened & distributed the mail everyday

Southern California Edison – Santa Ana, CA

Analyst-Program/Proj. II, October 2010 – July 2013

Intrusive Pole Inspection (IPI) Program, 2012-2013

●Reviewed approximately 1,000 poles/day via extensive MS Access queries

●Formed new lots for contractors, using MS Access queries & MS Excel

●Extracted data from BEx for all inspections due in the next 25 years

●Assisted other departments to locate ‘missing’ poles

●Assisted PMA department in cleaning up old (and possibly irrelevant) data

●Worked with FIM (Field Inventory Mapping) department to correct or research data

●Worked with FAO (Field Accounting Office) in researching and correcting data

●Approved & entered contractor invoices into SAP

Performance Management & Analysis M&I Department - San Bernardino, CA

(Intrusive Pole Program Administrative Aide II), 2010-2012

●Analyzed data from contractors / vendors

●Uploaded data into SAP from IPI Vendor Spreadsheets

●Released calls for inspections in SAP

●Used Master Data in SAP to analyze and research information sent from vendors

●Created new, (and updated existing,) Job Aids of current duties to guide others at completing tasks

●Trained, delegated, monitored, and checked work of four people assisting program

●Created simple queries for updating and uploading information using Access & Excel

●Participated in meetings and conferences calls on a daily, weekly and monthly basis

●Created notifications (Record Corrections) for FAO to further process data (Missing Asset, Found Asset, Found Asset with Repair, Asset Correction)

●Activated/De-activated maintenance plans when applicable

●Uploaded completed inspection and notification data into Master Data Base (Access)

●Used FIM (Facilities Inventory Mapping) to research poles and their locations

Volunteer Work:

Tutoring - 2012 - 2021

●Worked with children to expand their reading skills.

●One child went from a basic reader to an advanced reader just over one summer.

Transport for Christ, Ontario, CA

June 2009 – February 2011

●Sang on the worship team at chapel services where long haul truck drivers go to church.

●Entered large volumes of information into Excel spreadsheets from visitor logs for mailings.

●Created & ran PowerPoint presentations for music portion of services.

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