Service Representative Customer
Resume:
Christy Gailey
Cumming, GA *****
*******.******@*****.***
Objective Summary:
I am a proven performer in high production environments with over fifteen years of administrative and sales experience. I have outstanding organizational skills with a strong emphasis on time management and attention to detail. I am also very task oriented and self-motivated with my core focus being on reaching team and company goals.
Bakkt Holdings, Inc. 11/2023- 8/2024
A leading software and API platform for owning and trading crypto and redeeming loyalty points Alpharetta, GA
Call Center Representative
Answered 75 to 100 incoming calls daily for Wells Fargo consumer and business customers to redeem their credit card reward points earned and created claims if rewards did not process through successfully
Routed any calls to corresponding banking departments for customer satisfaction
Maintained a safe and clean no paper working environment every shift in compliance with company policy
Amazon, Inc. 11/2019- 9/2023
A multinational technology company that focuses on cloud computing, digital streaming, AI and E-commerce Jefferson, GA
Warehouse Fulfillment Associate
Performed sort center tasks while fulfilling orders to get every order from click to customer door
Worked with team members to assemble each pallet safely and efficiently for truck to take all over the US
Maintained a safe and clean working environment every shift in compliance with COVID-19 guidelines
RaceTrac Corporation 6/2019- 6/2020
A leader in the retail convenient store industry Buford, GA
Guest Service Customer Service Representative
Waited on customers quickly and efficiently to produce maximum store volume and gross revenue
Stocked all supplies and refreshments daily
Assisted General Manager with ordering supplies weekly
Maintained kitchen and dine-in areas while preparing hot case food daily
Gwinnett Place Ford/Lincoln 9/2017- 9/2018
A national leader in the automotive industry Duluth, GA
BDC Sales and Customer Service Representative
Answered incoming calls for Business Development Center from customers inquiring about new or pre-owned vehicles and for the service department
Established open and trusting relationships with customers to start the process of vehicles sales/service
Made anywhere from 50 to 100 outgoing calls daily to follow up for CSI surveys for sales and service dept.
Acted as Lincoln Concierge to set up vehicle pick up and delivery
Maintained office supplies for BDC and service department
Kept Lincoln lounge and service department waiting areas stocked with supplies and refreshments daily
Palm Beach Tan, Inc. 1/2011- 5/2017
A national leader in the indoor tanning industry Atlanta, GA
Retail Store & Assistant Manager
Managed all aspects of store operations, including adherence to company goals, systems and procedures
Established open and trusting relationships with customers & staff with continual focus on customer needs
Monitored and controlled costs including labor, cost of sales and expenses
Managed to obtain & build sales revenue, exceeding sales goals by developing a strong sales team
Recruited, developed and maintained a high-quality staff to ensure the highest level of company standards
Maintained inventory and performed daily administrative tasks such as weekly schedule, performance reviews and financial documentation
Heraeus Noblelight 9/2010- 12/2010
A leading technology and market leader in the production of light sources and infrared heaters. Duluth, GA
Administrative Assistant-Three-month Contract position
Provided administrative support for business development team
Prepared updated price books for all sales team members for next year
Rebuilt all 2011 quote forms for regional and international sales team
Other duties as requested
General Dynamics SATCOM Technologies 3/2007- 5/2010
A Global leading supplier of satellite and wireless communications products and services for video, voice and data. Duluth, GA
Executive Assistant
Provided administrative support for VP of Business Development, Sales and Marketing
Provided sales support, organized international and domestic travel, calendars, schedules and meetings for the business development and regional sales team
Prepared sales reports & analysis including 90-day forecasting, bookings and department’s monthly report
Monitored the department’s expenses to budget
Prepared expense reports for the department
Maintained confidential department files and records
Provided user support for customer database
Interfaced with 12 business units and customers
Managed payroll, vacation and PTO for the department
Planned and executed our annual sales meeting
Sent customer invitations to quarterly briefings and training held at trade shows
Performed general office duties including copying, scanning, ordering supplies, answering phones and
greeting customers and vendors
Proficient in: Microsoft Office XP Applications
EDUCATION
Georgia Perimeter College – Associate of Science Degree Business Administration
References Available Upon Request
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