Customer Service Fine Dining
Resume:
Jay Weisman
Staten Island, NY *****
************@*****.***
Professional Summary
Diligent captain with 20+ years of experience in the fine dining industry, specializing in exceptional customer service and team leadership. Proven track record of enhancing guest experiences through effective communication and wine pairing expertise. Skilled in mentoring staff and managing restaurant operations, consistently achieving high customer satisfaction ratings and repeat business. Committed to maintaining a positive work environment and ensuring adherence to health and safety regulations. Work Experience
Captain
Gallagher's Steakhouse-New York, NY
November 2024 to Present
1. Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
• Cultivated a positive work environment through effective communication, teamwork, and recognition programs
• Leveraged knowledge of wine pairings to make recommendations that enhanced the dining experience for guests
• Maintained a clean and organized work area, adhering to health and safety regulations at all times
• Demonstrated exceptional time management skills by efficiently juggling multiple tasks during busy shifts
Captain
Charlie Palmer Steak-New York, NY
December 2021 to November 2024
• Developed and maintained relationships with regular customers, resulting in increased repeat business
• Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
• Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
• Demonstrated strong leadership skills by overseeing daily operations of the restaurant during absence of management team
• Leveraged knowledge of wine pairings to make recommendations that enhanced the dining experience for guests
• Managed cash handling procedures, including opening/closing registers, counting money, and making deposits
• Achieved consistently high scores on customer satisfaction surveys through attentive service and personalized interactions
Captain
Johnnie's Hideaway-Orlando, FL
January 2013 to December 2020
• Consistently earned 100% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
• Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
• Demonstrated exceptional multitasking skills during peak hours, accurately managing up to 10 tables
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
• Implemented upselling techniques resulting in an increase in average check size Education
Associate's degree in Liberal Arts & Sciences
Nassau Community College - Garden City, NY
September 1996 to December 1998
Skills
• Leadership
• Upselling
• Banquet Experience
• POS
• Serving Experience
• Mentoring
• Restaurant Experience
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