Help Desk Windows Server

Abdalla Ali Abdalla

Email **********@*****.***

Phone 845-***-****

Work experience- Unix/ Linux/Windows System Adminstration 1/02/2006-present-IBM/GlobalFoundries Hope Well Junction,ny

experience specialized in System Administration working on Redhat Linux Enterprise 5,6,7 and Windows 2008,2012,2012 2016. Vmware Vcenter/Vsphere client 6.7 and 7 Experience in Installation, Configuration, Backup, Recovery, Maintenance, Support of operating systems including upgrades,built,patching and installing software.

Duties and responsibilities

•Monitors performance, utilization and security of all services ensuring efficient operation and data protection

•Monitors complex computer systems including Applications and OS

•working server support experience with Windows Server licensing structures and requirements Windows Server 2003, 2008, 2012, 2016 RHEL 5,6,7. VMware Vcenter and Vsphere 6.7,7

•Works in a fast-paced environment and challenging workload

•Performs individually and as a member of a team

•Veritus Netbackup installation and confiruration

•Diagnoses and resolve unique and complex system problems

•Participates in the evaluation of new products and recommend updates and upgrades

•Follows change management best-practices

•Conducts log aggregation, management, and active monitoring

•Troubleshooting skills with network protocols such as DNS, TCP/IP, SMTP

•Stays current on available network products, services and technology and make recommendations to ensure network is efficient and reliable

•Provides off-hours, weekend and holiday coverage as needed

•Writes and maintain technical documentation related to internal infrastructure, processes and monitoring

•Serves as an internal help desk resource to non-technical staff on an as needed basis

•Data Center walk through including identifying and replacing bad HardWare components such as Hard drives,Fans,ethernet modules,power modules etc.

•Initiates and drives action items in support of SA assuring CMI updates.

•Administers and maintains end user accounts, permissions, and access rights

•Attaching monitor, keyboard, mouse, or consoles to equipment.

•Troubleshooting of physical ports

•Works with virtual VMware infustructure for windows and linux servers

•Upgrading disk drive capacity by installing new or additional drives.

•Installs newly received equipment under specific instructions.

•Server installations and configurations

•Interface card removal, installation and configuration.

•Adding and replacing bad memory dimms

•Assisted configuring routers, switches, and other network equipment under specific instructions.

•Support during planned, routine style maintenance activities.

•Power cycling a router, server and switch and soft-booting a server

•Power monitoring - visual checks for device compliance with defined specifications. Provides visual verifications to assist in remote troubleshooting.

•Other duties as needed.

Work Experience-Junior System Adminstrator/ Help Desk Analyst IBM Corp Hope well Junctiont NY 08/15/1998-12/31/2005

Duties and Responsibility

•Installation, maintenance, and repair of desktop/laptop computing systems.

•Supported and administrated of Windows and Linux systems.

•Diagnosed, troubleshoot, and repair computing related issues. Escalate to senior team members when appropriate.

•Supported for all corporate productivity software (Microsoft Office - Access, Word, Excel, PowerPoint, Exchange, Outlook, Exchange,Lotus notes,sametimet)

•Supported centrally managed systems, and in-house applications. Includes installation, troubleshooting, and user assistance and training.

•Installation, configuration and maintenance of back-up software on all desktop/laptop computing systems.

•Educated and trained employees on proper computing techniques and use of applications.

•Assisted system administrators with basic support and administrative tasks including account creation, system monitoring, processing trouble tickets, resetting passwords, and remote access support.

•Prepared equipment for procurement, deployment and asset inventory.

•Provided guidance for employees with installations and configurations of new desktop computer systems ( PC), printers, scanners, laptops, and other computing related devices.

•Assisted users and manage VPN access for remote system access.

•Utilize ManageNow helpdesk ticket system to manage tasks, requests, incidents, problems and approvals.

Work Experience Atlantic Research Corporation Southbury ct, 12/15 /93 –12/30/97 Computer operator/help desk.

Duties and Responsibilities

•Provided tier 1 technical support for customer issues.Escalated unresolved issues to tier 2 support.

•Managed, maintained and prioritized help desk queue effectively and assign issues to the proper support team member if needed.

•Ensured proper documentation of issues within the help desk system.

•Identified and support software and hardware used by the organization.

•Effectively interacted with other members of the team to provide solutions to complex technical issues.

•Educated end-users in the proper use of hardware and software.

•Assisted with maintaining business critical infrastructure.

•Inventory and maintain IT equipment.

Languages

Shell scripting,

Networking

TCP/IP, DNS, NFS, NIS, SSH, DHCP, Cisco Routers / Switches and LAN

tools

Operating systems experience- Windows Server 2008,2012, VMware 6 and RHEL 5,6,7

Hard Ware- IBM Blade Center, Tintri Storage, HP Blade centers

Education: BS State University of New York at New Patltz May 1991.

Reference: Upon Request

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