Customer Service Creative Director
Resume:
SHAMECE TODD
************@*****.***
SUMMARY OF QUALIFICATIONS
Eight years of Training and Personal Development
Training Teammates and Management on New Processes
Seven years of Customer Service training
Proficient with Microsoft Office Suite
Creative approach to Problem Solving
Supervising teams as a Creative Director
Completing Modifications and Debt to Income Ratios with Clients
PROFESSIONAL EXPERIENCE
Atlantic Union Bank Glen Allen, Virginia 9/2023- Present
Escrow Disbursement Specialist
Receive Notification of Homeowners Insurance Expiration Dates. Contact the Insurance agent and submit the disbursement and mailed the check to the agency.
Submit supporting documentation to be uploaded to the loan for future audit.
Complete invoices to satisfy expired escrowed accounts
Generate and review reports related to disbursement activities, ensuring accuracy and completeness.
Identify and resolve discrepancies or issues in disbursement processes quickly and effectively.
Maintain accurate and organized records of all disbursements and related transactions.
Ensure all disbursement activities comply with state and federal regulations, as well as company policies and procedures.
Collaborate with escrow officers, title officers, lenders, and other stakeholders to resolve any issues related to disbursement and file balancing
Accurately disburse funds for real estate transactions, ensuring compliance with all regulatory and company requirements.
Atlantic Union Bank Glen Allen, Virginia 9/2023- Present
Participation / Syndication Loan Specialist
Completed Loan Payoffs for Real Estate and Non-Real Estate Accounts
Completed Interest and Principal Payments as well as Line of Credit and Credit Memo accounts on Lead Bank Loans and on Participated loans
Complete daily Advances and wire monthly payments to Participated Banks and set up payment Ledgers to be paid by Syndicated Loans
Completed Loan Adjustments to clear Interest due on accounts.
Handle administrative duties within the Loan Operations email box within guidelines.
Managed Accounts maintenance and balanced accounts to match the wires and notices we received
Saved notices according to their effective dates and priorities to be executed timely.
Conduct Master Loan Relationship payoffs
Completed Boarding Data Sheets to have the New Relationship Boarded
Capital One, Richmond, Virginia 10/2022-7/2023
Fraud Dispute Agent
Worked with mainframe and online systems to file fraud and disputes cases.
Created case files for investigations of suspicious activity relate to AML.
Conversed directly with customers to resolve issues and act as a liaison with MasterCard and Visa.
Advent Global Consulting Firm, Richmond, Virginia 2/2022-9/2022
Loss Mitigation (Consultant with Citizens Bank)
Created Files for Processing review for Loss Mitigation options (Modifications) for all investors (FHA, FNMA, FHLMC,VA, USDA)
Identified moderately complex loans, utilizing comprehensive knowledge of policies and procedures of loan products.in a timely manner to be decisioned.
Reviewed data entry of Modifications, Forbearances, Trial Period Plans Evaluation Notices and Approval Letters,to ensure timeframes are met with accurate documentation
Truist Bank, Richmond, Virginia 9/2018 – 2/2022 Community Reinvestment Act Admin/ Banking Officer, Correspondent Sales Support Coordinator
Created delegated loans
Completed financial ledgers to wire funding to various corresponding banks
Completed the Community Reinvestment Act Incentives for qualifying Mandatory, Best Effort loans
Completed reports such us FHA Connections, MERS, Loan Setup and review.
Capital One, Glen Allen Virginia 3/2014-9/2018
Small Business Banker
Performed intake wire request for Domestic Wires, Completing full verification for wire intake approval
Serviced loans with attention to details in regard to regulatory guidelines and specifications.
Partnered with branch associates and other bank departments to assist with online banking origination/ enrollment
Operation Production Coordinator/Account Resolution Coordinator Estates
Originated and completed case work to begin the closing process of an account to be sent to specialist. Reviewed and monitored accounts that hold Secondary responsibilities, that would require additional assistance.
Provided account holders with quality information regarding the next steps needed to maintain accounts with the company. While following all regulatory guidelines and Business Intent.
Fraud Account Supervisor
Developed team building activities to build moral and preparing sessions to assist fellow coworkers with building their confidence in completing the assignment given.
Identified fraudulent activity and provided fraud prevention knowledge
Attention to details investigating and recognizing fraudulent activity to assist in recouping loss or stolen money
Bank of America, Richmond, Virginia 2/2012 – 11/2013
Customer Relationship Manager/Loss Mitigation
Managed and monitored over four hundred loans on a weekly timeframe
Monitored the productivity of the modification and the process to educated customers on the progress of the modification.
Worked with multiple investors in the decisioning of Modifications, Forbearances, Trial Period Workout plans for FHA,FNMA, FHLMC,USDA, VA
Created and implemented budget worksheet per client to assist with their Debt to Income Ratio
SunTrust Mortgage, Glen Allen, Virginia 5/2009 – 5/2012
Correspondent Mortgage Funder
Financed approved mortgage loans and wired funding
Organized and validated documents such as Government, FHA, VA Conventional loans
Created team building exercises to build accuracy and speed in reaching daily goals
Identified the MPI amount to be paid per loan
Funded up to thirty loans per day according to production requirements.
VOLUNTEERISM AND COMMUNITY INVOLVEMENT
Training and Development Coach 1/ 2009 - Present
Managed and trained groups ranging between ten to fifty people.
Create the Projected budgeting needs for large projects
Overseeing the budget for the projects, drafting and directing all required details for the projects.
Developing the team members to duplicate the teachings and demonstrate the knowledge and expertise taught.
The projects I have led have also consisted of motivational training and personalize one on one meetings.
Trained ages ranging from four to fifty-five years of age – Domestic Violence Awareness and Personal Development with Sargent Carol Adams – featured on channel 8 news and article
Presently serving as the Leader of Performing Arts operations – creating ideas and concepts from conception to implementation.
Training and conducting monthly meetings with team members, providing updates from Senior Leadership
EDUCATION
Bryant & Stratton College, North Chesterfield VA
Associate of Applied Science, Business
August 2012
Business Ethics
Marketing Principles
Business Principles
Accounting
Medical Terminology
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