Customer Service Housekeeping Services
Resume:
Billie Graham
Red Lion, PA *****
*************@*****.***
Work Experience
Independent Driver
Uber
March 2016 to August 2024
• Provided reliable and efficient transportation services as an independent driver
• Maintained a clean and well-maintained vehicle to ensure passenger safety and comfort
• Demonstrated excellent customer service skills by providing friendly and professional interactions with passengers
• Utilized time management skills effectively to maximize earnings during peak demand hours
• Demonstrated flexibility in working hours based on demand fluctuations for optimal income generation
• Safely transported individuals between locations such as airports, hotels, restaurants, and other requested destinations
• Maintained a professional appearance by dressing appropriately and maintaining personal hygiene standards
Housekeeper
The Sleep Inn and Suites-Mountville, PA
October 2019 to December 2019
• Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
• Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
• Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
• Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
• Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained according to hotel standards
Core Room Associate
Donsco, Inc.-Wrightsville, PA
June 2015 to March 2016
• Operated and maintained production machinery, including but not limited to: [specific machines]
• Monitored machine performance and made necessary adjustments to ensure optimal output
• Followed standard operating procedures (SOPs) for safe and efficient operation of machines
• Maintained a clean and organized work area, adhering to company cleanliness standards
• Ensured quality control by conducting regular checks on finished products for defects or inconsistencies
• Recorded production data such as quantities produced, downtime, scrap rates, etc Housekeeper
The Sleep Inn and Suites-Mountville, PA
August 2007 to June 2015
• Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
• Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
• Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
• Collaborated with the front desk team to prioritize room assignments based on guest preferences and special requests
• Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
• Trained and mentored new housekeeping staff members on best practices for efficient cleaning techniques and customer service
• Maintained inventory of guest amenities such as toiletries, towels, and linens, ensuring an adequate supply at all times
• Assisted guests with special requests or inquiries regarding housekeeping services, providing prompt and courteous assistance
• Coordinated with maintenance team to promptly address any repairs or maintenance issues in guest rooms
• Developed strong relationships with regular guests through personalized service resulting in XX% increase in positive online reviews
• Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies
• Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained according to hotel standards
Education
High school or equivalent in Basic
Penn Foster High School - Remote
September 2022 to March 2025
Skills
• Cleaning
• Laundry
• Communication skills
• Hospitality
• Driving
Certifications and Licenses
Driver's License
November 2023 to November 2027
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